Customer Success Manager, MM/Ent

Remote

Pay Customer Success Manager managing payroll and HR tech functions for Remote's Customer Experience team. Focused on customer outcomes, stakeholder management, and using AI tools.

Posted 5/29/2026full-timeRemote • 🇪🇺 Anywhere in EuropeMid-LevelSenior💰 €32,200 - €54,300 per yearWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Accountability & autonomy - own book outcomes end-to-end inside guardrails - run renewal-risk plans when signals surface
Communication & collaboration - proactive updates - consistent agendas and follow-ups - align cross-functional DRIs early
Customer outcomes - protect retention - drive adoption - meet engagement/QBR expectations
Commercial impact - identify and progress opportunities with Sales - document consistently in SFDC + Vitally
Complexity & problem solving - translate ambiguity into a plan - reduce rework through disciplined detail
Operational excellence - Vitally hygiene as system of record - clean handovers
AI fluency - uses AI to draft customer comms, summarize meetings/case context, and structure risk summaries; verifies facts and commitments; ships customer-ready outputs without added rework
Multi-product coordination - manage dependencies at a high level so customers feel complexity is handled
Team impact - visible contribution via customer-facing projects and informal mentoring

Requirements

What you’ll need

CS/AM experience in Payroll and/or HR Tech in complex B2B SaaS
Strong stakeholder management and crisp written communication
Ability to diagnose risk early and run structured mitigation
Comfortable coordinating across multiple teams and products
Uses AI as a human-in-the-loop assistant for prep, synthesis, and drafting - validates against source-of-truth docs before sending any comms.
Writes and speaks fluent English.

Benefits

Comp & perks

work from anywhere
flexible paid time off
flexible working hours (we are async)
16 weeks paid parental leave
mental health support services
stock options
learning budget
home office budget & IT equipment
budget for local in-person social events or co-working spaces

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

risk managementstakeholder managementstructured mitigationcustomer communicationAI utilizationB2B SaaS experiencecomplex problem solvingdata documentationmulti-product coordinationcustomer engagement

Soft Skills

accountabilityautonomycommunicationcollaborationproactive updatesdetail orientationmentoringadaptabilityteam impactcustomer focus