Onboarding Specialist

• Lead a professional operations team by delegating responsibilities effectively, maintaining appropriate staffing levels, and ensuring the team consistently delivers high-quality outcomes.
• Oversee the end-to-end quality and efficiency of team output, identifying areas for improvement and implementing solutions that enhance operational performance.
• Manage the full employee lifecycle for direct reports, including performance evaluations, compensation decisions, hiring, and where necessary, disciplinary actions.
• Develop and manage team budgets, shape operational policy, and coordinate short-term resource planning to meet business demands.
• Resolve complex and high-impact operational issues, applying deep knowledge of how the team's work integrates across the broader function to deliver coordinated solutions.
• Act as a subject matter expert to senior stakeholders, providing evaluative judgment in ambiguous or high-complexity situations to guide sound business decisions.
• Uphold regulatory and compliance standards by ensuring all procedures are followed, risks are appropriately assessed, and any control issues are escalated and resolved with transparency.

Senior Operations Manager – Client Onboarding, Commercial Banking

Implementation Specialist

• Lead a team of high-performing implementation consultants
• Manage the end-to-end implementation process
• Oversee multiple concurrent implementation projects
• Serve as the primary point of contact for clients during implementation
• Define and maintain regional implementation strategies
• Develop and implement best practices, methodologies, and tools
• Work closely with sales, product, and customer success teams
• Identify potential risks in the implementation process
• Track and report on key performance indicators (KPIs) related to implementation projects and team performance

Senior Implementation Manager

• Help us bring innovation to financial institutions across the globe.
• You’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution.
• We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking.

Customer Engineer, I

Customer Success Manager

• Provide timely, accurate support to customers via chat and email for ACI desktop applications and cloud-based applications
• Troubleshoot software issues, including installation, configuration, and usability concerns
• Guide users through step-by-step solutions and product functionality
• Document customer interactions, issues, and resolutions in the support system
• Escalate complex or unresolved issues to appropriate internal teams
• Maintain up-to-date knowledge of ACI products, updates, and known issues
• Identify trends in customer inquiries and provide feedback to improve products and support processes
• Deliver a high standard of customer service aligned with company expectations

Senior Customer Success Specialist

• Owner of customer incidents as assigned
• Make minor repairs and replace components on Tier I equipment such as PCs, workstations, peripherals, and printers
• Assist in site preparation including installation of cable, staging of equipment, and minor testing
• Perform required modular swaps and unit replacements or preventative maintenance services
• Respond to all customer concerns or problems and ensure resolution to customer satisfaction

Customer Engineer

• Performs customer facing onboarding activities, including but not limited to customer discovery, desired outcome creation, success planning and in-depth platform training.
• Performs back-office onboarding activities, including but not limited to new account activations, platform configuration, keyword/search entry and refinement.
• Executes against key onboarding KPIs, including key milestone achievement, response time, time to value, and customer satisfaction.
• Ability to articulate customer desired outcomes and convert into Cision Customer Success deliverables.
• Continually learning & developing knowledge of all Cision platforms demonstrating credibility to successfully onboard customers.
• Works in highly consultative manner with customers to determine and understand their needs and goals to provide tailored guidance in successful adoption of Cision platform.
• Engages customers regularly throughout the onboarding period to address customer questions and concerns, ensuring a world class onboarding experience.
• Works cross-functionally with all customer facing roles to ensure a smooth and successful transition from sales to onboarding to customer success.

Implementation Consultant

• Lead the architecture and configuration of our CRM platform to match our internal sales, pre-sales, and delivery workflows.
• Build custom objects, fields, pipelines, and automation rules that reflect how our teams operate.
• Design dashboards and reports giving leadership real-time visibility into revenue, pipeline health, and client engagement.
• Document current internal processes and identify friction points where CRM can reduce manual work or improve data quality.
• Automate repetitive tasks to free up consultant and sales time.
• Conduct needs analysis sessions with each internal team to surface requirements and prioritize roadmap items.
• Act as the primary point of contact for CRM-related questions, issues, and enhancement requests.
• Develop role-specific training materials and deliver onboarding workshops for all internal users.
• Define and enforce data entry standards, naming conventions, and hygiene processes.

CRM Consultant

• Work on CRM engagements to design the next generation digital architecture
• Be involved in analyse and design phases of a project
• Responsible for collaboration with client teams to understand the business requirements and translate it to solutions.
• Execute & participate in application design sessions and make solution recommendations
• Deep understanding of Integration & Data Migration methods/tools within D365 CRM
• Deep knowledge of configuring and customizing CRM application
• Develop CRM Application using .NetPlugins/ASP.Net extensions
• Ensuring that design is in line with the business requirements
• Work cooperatively in a team environment
• Remain flexible on changing workloads

Technology Consulting – MSD CRM Architect, Manager

• Lead the design, development, configuration, and implementation of Microsoft Dynamics 365 CRM solutions aligned with business requirements and best practices.
• Architect and deliver end-to-end solutions across D365 modules including Sales, Customer Service, Marketing, and Field Service.
• Develop and customize CRM components such as entities, forms, views, dashboards, workflows, plugins, and integrations.
• Build custom solutions using C#, JavaScript, HTML, CSS, Dynamics 365 SDK, and Web API.
• Design and implement scalable integrations using Azure and Power Platform capabilities.
• Oversee system architecture, performance tuning, testing, troubleshooting, and deployment to ensure optimal functionality and user experience.
• Provide technical leadership and mentoring to team members, fostering collaboration and high-quality delivery.
• Engage with business and technical stakeholders, translating complex technical concepts into clear and actionable discussions.
• Participate in project planning, sprint ceremonies, estimations, and delivery governance using Agile methodologies.

Senior Microsoft CRM Technical

• Manage a portfolio of customers serving as their primary business point of contact throughout their CX journey
• Understand customers’ business value drivers, success criteria, and KPIs to develop Customer Success Plans
• Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes
• Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives
• Drive continuous improvement of customer advocacy measures
• Drive AI/Digital adoption
• Prepare and deliver territory plans to define account strategies and align resources
• Establish shared accountability with adjacent functions in customer journey points including onboarding specialists, professional services, renewal managers, and sales
• Take on and assist in driving internal strategic initiatives and continuous improvement programs.

Senior Customer Success Manager

• Design, implement, and optimize digital-first programs to support a large customer base
• Develop and execute digital campaigns (e.g., email, in-app messaging) to drive feature adoption
• Use predictive analytics to spot early signs of customer churn
• Act as the voice of the customer by collecting and analyzing feedback
• Identify opportunities to automate customer success processes

Success Manager – Digital

• Drive onboarding engagements to ensure rapid time-to-value and successful customer go-live.
• Align customer business objectives with measurable success outcomes, adoption milestones, and operational goals.
• Partner cross-functionally to deliver a seamless onboarding and customer experience.
• Drive platform adoption and customer maturity through strategic guidance, adoption analysis, and value-driven engagement.
• Conduct Monthly and Quarterly Business/Value Reviews (MBRs/QBRs) focused on ROI, business outcomes, and roadmap alignment.
• Lead adoption workshops, enablement sessions, and product demonstrations to accelerate customer success.
• Act as a trusted advisor by helping customers navigate evolving cybersecurity, cryptography, PKI, and compliance trends.
• Proactively identify risks, adoption gaps, and opportunities to improve customer outcomes and platform utilization.
• Build strong executive and operational relationships across enterprise customer organizations.
• Serve as the voice of the customer and a strategic partner throughout the customer lifecycle.
• Drive customer satisfaction, advocacy, and long-term partnership growth through proactive engagement and value delivery.
• Coordinate effectively across Sales, Support, Product Management, and Engineering teams to drive customer success outcomes.
• Manage escalations, feature requests, customer priorities, and success plans with ownership and urgency.
• Maintain strong operational discipline across customer engagement, adoption tracking, and account planning activities.
• Own customer retention, renewal readiness, and overall account health and maintain Annual Recurring Revenue (ARR) while minimizing churn and account downsizing.
• Identify and support upsell, cross-sell, and expansion opportunities aligned to customer business priorities.

• Work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.
• Use feedback and reflection to develop self-awareness, personal strengths and address development areas.
• Proven track record as an SME in chosen domain.
• Ability to come up with Client POC/POV for with the product platform they are associated with.
• Mentor Junior resources within the team, conduct KSS and lessons learnt.
• Flexible to work in stretch opportunities/assignments.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Ticket Quality and deliverables review.
• Status Reporting for the project.
• Adherence to SLAs, experience in incident management, change management and problem management.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.
• Demonstrate leadership capabilities by working with clients directly and leading the engagement.
• Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.
• Good Team player. Take up cross competency work and contribute to COE activities.
• Escalation/Risk management.

Senior Associate – Salesforce CRMA, Consult

• Lead the design, development, configuration, and implementation of Microsoft Dynamics 365 CRM solutions aligned with business requirements and best practices.
• Architect and deliver end-to-end solutions across D365 modules including Sales, Customer Service, Marketing, and Field Service.
• Develop and customize CRM components such as entities, forms, views, dashboards, workflows, plugins, and integrations.
• Build custom solutions using C#, JavaScript, HTML, CSS, Dynamics 365 SDK, and Web API.
• Design and implement scalable integrations using Azure and Power Platform capabilities.
• Oversee system architecture, performance tuning, testing, troubleshooting, and deployment to ensure optimal functionality and user experience.
• Provide technical leadership and mentoring to team members, fostering collaboration and high-quality delivery.
• Engage with business and technical stakeholders, translating complex technical concepts into clear and actionable discussions.

Senior CRM Technical

• Map business processes to Dynamics 365 CRM capabilities.
• Configure CRM modules (Sales, Customer Service, Marketing).
• Customize CRM using JavaScript, HTML, and Plugins.
• Design and implement Workflows, Custom Actions, and Business Rules.
• Develop and deploy PCF (PowerApps Component Framework) controls.
• Work with Virtual Tables to integrate external data sources.
• Build and maintain Canvas Apps for tailored user experiences.
• Integrate CRM with other systems using Web APIs and Azure services.
• Optimize the use of out-of-the-box features and identify areas for custom development.
• Document technical specifications, configurations, and user guides.

• Administrative Management: Manage the lifecycle of Global Account paperwork, including contract amendments, renewals, cancellations, and transfers.
• Cross-Functional Coordination: Collaborate with Billing and Sales to resolve payment disputes, credit memo requests, and debt collection inquiries for Global Accounts.
• Data & Reporting: Produce and audit recurring performance reports for Strategic CSMs to share during Executive Business Reviews (EBRs).
• Alignment: Participate in daily APAC CS stand-ups to ensure regional alignment and track the status of global task requests.
• Project Management: Lead the implementation of contracted Revinate products (specifically Guest Feedback) for APAC customers.
• Technical Launch: Coordinate with customers and internal technical teams to ensure integrations are completed on time.
• Queue Management: Own and respond to Level 1 customer inquiries via Zendesk, maintaining high visibility and responsiveness.
• Troubleshooting: Solve non-standard requests and troubleshoot web-related issues (browser settings, email rendering, etc.) before escalating complex bugs to Engineering.
• System Integrity: Track and log all customer issues in Salesforce to maintain a "source of truth" for the global team.

Customer Success Operations Coordinator

• Own and evolve our cross-border payments offering across India and APAC, and other key markets.
• Collaborate with engineering, product, and compliance teams to build scalable, secure payment flows.
• Integrate and manage rails such as ACH, SEPA, Visa Direct, RTP, and local payment systems.
• Drive product decisions using market insights, regulatory requirements, and partner feedback.
• Act as the subject matter expert on regional payment ecosystems and customer needs.
• Drive Client and Partner Implementations, set up and configurations to completion.

Project Manager

• Translate global product growth strategy into actionable business plan
• Lead and manage LCL&CRM products to achieve product growth ambition
• Directly responsible for the regional PnL result of LCL & CRM
• Continuously improve product maturity and enhance product competitiveness
• Build motivated and engaged organization in the region

Head of LCL & CRM – IMEA & IBS

• Performing logical and physical synthesis of RTL designs for various digital blocks and sub-systems, including hierarchical synthesis methodologies
• Developing and implementing robust timing constraints (SDC) to achieve target frequencies and optimize design performance
• Conducting STA, identifying critical paths, and collaborating with design teams for timing closure
• Executing formal verification (LEC) to ensure functional equivalency between RTL and synthesized netlists
• Analyzing and optimizing power consumption at the front-end stage, utilizing power analysis tools and techniques
• Performing area estimation and optimization to meet aggressive PPA requirements
• Collaborating closely with RTL designers, DFT engineers, and physical design engineers to ensure seamless integration and hand-off
• Developing and maintaining automation scripts (Tcl, Python, Perl) for synthesis flows and design analysis
• Evaluating and integrating new CAD tools and methodologies to improve efficiency and design quality
• Documenting design constraints, methodologies, and analysis results thoroughly.

Senior Synthesis and Implementation Engineer

• As a CRM administrator, you'll be responsible for managing and customising the CRM platform to meet the organization's needs.
• Support users in using the system effectively.
• Manage and organise office operations.
• Maintain records and databases.
• Manage budgets, track expenses, and process invoices.
• Help with the hiring, onboarding, and offboarding process.
• Facilitate communication between team members, departments, customers, and suppliers.
• Provide training to administration, staff, and faculty.

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