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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client onboarding and software implementation, with strong project management skills and the ability to effectively communicate and collaborate across multiple internal teams. Proficient in platform configuration and troubleshooting, ensuring a seamless onboarding experience for clients.
Highest-signal resume keywords
Client Onboarding ManagementSoftware ImplementationProject ManagementPlatform ConfigurationExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Platform ConfigurationWorkflow LogicSystem TroubleshootingClient OnboardingSoftware Implementation
Soft Skills
Proactive ApproachStructured Problem-SolvingCross-Functional Collaboration
Tools & Technologies
Monday.comAsanaJira
Industry Keywords
Background Screening Industry KnowledgeTechnology-Enabled Service Activation
About the role
Key responsibilities & impact- Collaborate with internal technical teams to configure, deploy, and validate client-specific instances of the Veremark platform.
- Ensure all client requirements, workflows, and configuration details are accurately captured and implemented.
- Work closely with IT to troubleshoot any configuration or integration issues throughout onboarding.
- Manage all onboarding activities, tasks, and documentation via Monday.com, ensuring a fully auditable onboarding record for every client.
- Develop and deliver comprehensive user-training sessions (virtual or in person) to ensure clients can independently navigate and operate the Veremark platform.
- Partner with the Customer Success function to produce and distribute digital training assets and client-facing resources.
- Coordinate with Finance to ensure clients are correctly configured in all finance systems for accurate and timely invoicing.
- Act as a cross-functional liaison between Technical, Finance, Customer Success, and Account Management teams to resolve onboarding or configuration-dependent issues.
- Own the full 90-day onboarding project plan, including milestone tracking, risk management, and stakeholder communication.
Requirements
What you’ll need- Bachelor’s degree in Business, Information Technology, or equivalent, OR minimum 5 years’ relevant experience.
- Demonstrated experience managing client onboarding, software implementation, or technology-enabled service activation.
- Strong technical aptitude and the ability to understand platform configuration, workflow logic, and system troubleshooting.
- Background screening industry knowledge (global) is highly desirable.
- Excellent communication skills with an ability to present confidently to client stakeholders.
- Comfortable working cross-functionally with multiple internal teams in a fast-paced environment.
- Strong project-management skills, preferably using tools such as Monday.com, Asana, Jira, or similar.
- Proactive, structured, and solutions-driven approach.
Benefits
Comp & perks- Remote-first company
- Flexible work arrangements
- Professional development opportunities