Onboarding Manager

Veremark

Onboarding Manager ensuring a seamless onboarding experience for clients of a remote HR tech scale-up. Collaborates cross-functionally to deliver a structured onboarding program.

Posted 7/2/2026contractRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Collaborate with internal technical teams to configure, deploy, and validate client-specific instances of the Veremark platform.
Ensure all client requirements, workflows, and configuration details are accurately captured and implemented.
Work closely with IT to troubleshoot any configuration or integration issues throughout onboarding.
Manage all onboarding activities, tasks, and documentation via Monday.com, ensuring a fully auditable onboarding record for every client.
Develop and deliver comprehensive user-training sessions (virtual or in person) to ensure clients can independently navigate and operate the Veremark platform.
Partner with the Customer Success function to produce and distribute digital training assets and client-facing resources.
Coordinate with Finance to ensure clients are correctly configured in all finance systems for accurate and timely invoicing.
Act as a cross-functional liaison between Technical, Finance, Customer Success, and Account Management teams to resolve onboarding or configuration-dependent issues.
Own the full 90-day onboarding project plan, including milestone tracking, risk management, and stakeholder communication.

Requirements

What you’ll need

Bachelor’s degree in Business, Information Technology, or equivalent, OR minimum 5 years’ relevant experience.
Demonstrated experience managing client onboarding, software implementation, or technology-enabled service activation.
Strong technical aptitude and the ability to understand platform configuration, workflow logic, and system troubleshooting.
Background screening industry knowledge (global) is highly desirable.
Excellent communication skills with an ability to present confidently to client stakeholders.
Comfortable working cross-functionally with multiple internal teams in a fast-paced environment.
Strong project-management skills, preferably using tools such as Monday.com, Asana, Jira, or similar.
Proactive, structured, and solutions-driven approach.

Benefits

Comp & perks

Remote-first company
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Hard Skills & Tools

Platform ConfigurationWorkflow LogicSystem TroubleshootingClient OnboardingSoftware Implementation

Soft Skills

Proactive ApproachStructured Problem-SolvingCross-Functional Collaboration