Veremark

Account Manager

• Responsible for protecting and growing revenue by partnering with clients
• Assessing individual client needs to pinpoint areas for enhancement
• Cultivating, sustaining, and expanding relationships with clients
• Actively listening to client feedback and advocating on their behalf
• Conducting regular account reviews to assess client satisfaction
• Collaborating with the sales team to generate new business

Onboarding Specialist

• Collaborate with internal technical teams to configure, deploy, and validate client-specific instances of the Veremark platform.
• Ensure all client requirements, workflows, and configuration details are accurately captured and implemented.
• Work closely with IT to troubleshoot any configuration or integration issues throughout onboarding.
• Manage all onboarding activities, tasks, and documentation via Monday.com, ensuring a fully auditable onboarding record for every client.
• Develop and deliver comprehensive user-training sessions (virtual or in person) to ensure clients can independently navigate and operate the Veremark platform.
• Partner with the Customer Success function to produce and distribute digital training assets and client-facing resources.
• Coordinate with Finance to ensure clients are correctly configured in all finance systems for accurate and timely invoicing.
• Act as a cross-functional liaison between Technical, Finance, Customer Success, and Account Management teams to resolve onboarding or configuration-dependent issues.
• Own the full 90-day onboarding project plan, including milestone tracking, risk management, and stakeholder communication.

Onboarding Manager

Financial Planning and Analysis

• Own the end-to-end month-end close process across all entities — ensuring the close cycle is completed within 10 working days each month
• Review and approve journal entries, reconciliations and adjustments before submission — implementing a personal QA process to ensure zero material errors
• Maintain the general ledger across multiple entities in Xero, ensuring accuracy, consistency and proper allocation
• Oversee intercompany accounting and ensure intercompany balances reconcile across entities each period
• Oversee accounts payable - vendor invoice processing, payment runs and supplier reconciliations
• Oversee accounts receivable - ensuring AR is accurately recorded, aged debtors are monitored, and collections are followed up in a timely manner
• Manage bank reconciliations across all entity bank accounts on a monthly basis
• Ensure cash disbursements are properly authorised and recorded
• Manage tax filing obligations across relevant entities — including GST/VAT, corporate tax and withholding tax as applicable
• Support the preparation of statutory accounts and coordinate with external auditors during annual audits
• Ensure compliance with local accounting standards and regulatory requirements across all jurisdictions
• Design, implement and maintain financial controls to safeguard company assets and ensure data integrity
• Proactively identify and flag control gaps or process risks - recommending and implementing improvements
• Support Finance Transformation on process documentation, SOP development and system improvements
• Directly manage and develop three Finance Accountants covering UK, MY, PH, ANZ, UAE, SG and US entities
• Set clear task allocation, priorities and expectations across the team - particularly during close cycles
• Build a culture of accountability, accuracy and continuous improvement within the FC&O team
• Be the team's primary point of contact and source of guidance - resolving queries directly and escalating to the VP Finance only where genuinely required
• Support onboarding of new team members as the organisation grows
• Provide clean, accurate financial data to the FP&A team to support monthly reporting and forecasting
• Coordinate handovers of processes to Revenue Management and Finance Transformation as the org structure evolves
• Liaise with external auditors, tax agents and regulatory bodies as required
• Assist with due diligence and financial integration activities related to acquisitions

Account Manager

Onboarding Manager

Financial Control and Operations, Manager