Implementation Specialist

• Soporte básico de IT a usuarios en el sitio del cliente
• Ejecutar rutinas y procedimientos estandarizados de servicio técnico y atención al cliente

Customer Engineer II

• Ejecutar procedimientos establecidos de servicio técnico.
• Representar profesionalmente a NCR.
• Resolver problemas de mediana o alta complejidad.
• Comunicar y explicar claramente una situación.

• Ejecutar procedimientos establecidos de servicio técnico.
• Instalar, configurar y poner en marcha de equipos.
• Realizar diagnósticos básicos y avanzados de los equipos.
• Reparar, ajustar y cambiar partes y/o módulos.
• Aislar problemas del equipo/sistema de los problemas del entorno.
• Comunicar y explicar claramente la situación a los clientes.

• Ejecutar procedimientos de servicio técnico.
• Aplicar métodos científicos en la solución de problemas.
• Representar profesionalmente a NCR.
• Instalar y configurar equipos.
• Realizar diagnósticos de equipos.

Customer Engineer II – Rosario

• Instalación, configuración y puesta en marcha de equipos
• Diagnósticos básicos y avanzados de los equipos
• Reparación, ajuste y cambio de partes y/o módulos
• Aislamiento de los problemas del equipo/sistema de los problemas del entorno
• Comunicar los alcances de las actividades de servicio a los clientes
• Reportar problemas encontrados y las acciones tomadas
• Solucionar problemas cumpliendo con los acuerdos de niveles de servicio comprometidos con los clientes
• Soporte básico de IT a usuarios en el sitio del cliente

• Install, configure, and commission equipment.
• Conduct basic and advanced diagnostics of equipment.
• Repair, adjust, and change parts/modules based on objective information.
• Isolate problems of equipment/system from environmental issues.
• Clearly explain service activities to clients.
• Report problems and actions taken in a timely and detailed manner.
• Take responsibility for problem-solving in compliance with service level agreements with clients.
• Provide basic IT support to users at client site.

• Ejecutar procedimientos establecidos de servicio técnico
• Aplicar conocimientos y/o métodos científicos a la resolución de problemas técnicos
• Ejecutar rutinas y procedimientos estandarizados de servicio técnico y atención al cliente
• Trabajar en el sitio del cliente haciendo soporte básico de IT a usuarios

• Installation, configuration, and startup of equipment
• Basic and advanced diagnostics of equipment
• Repairing, adjusting, and replacing parts or modules based on objective information
• Isolating problems of equipment/system from environmental issues (communications, electricity, environment, etc)
• Clearly explaining the scope of service activities to customers
• Reporting promptly and thoroughly on problems encountered and actions taken
• Taking responsibility for problem resolution in compliance with committed service level agreements with customers
• Providing basic IT support to users on-site while the technician works at the client's location

Customer Engineer II – Parana, Entre Rios

• Network Implementation: Lead the implementation of the Arelion Optical Transport Network, ensuring delivery within agreed lead times.
• Installation & Commissioning: Oversee installation, commissioning, testing, and service turn-up of optical transmission equipment.
• DWDM Migrations: Perform DWDM link migrations in coordination with onsite technicians, including activities outside standard working hours when required.
• EoL Platform Migration: Execute migration of services from platforms approaching end-of-life (EoL).
• Collaboration: Work closely with internal teams on network expansion, optimization initiatives, and decommissioning of legacy equipment.
• Vendor Coordination: Work with external vendors to support successful delivery, installation, and commissioning of DWDM systems.
• Logistics: Provide logistics coordination for equipment shipments between warehouses and deployment sites.
• Documentation: Ensure accurate and high-quality documentation across all relevant systems and tools.
• Stakeholder Engagement: Participate in regular deployment and progress meetings with vendors and stakeholders.

Transmission Implementation Engineer

Customer Retention Specialist

• Improve customer retention by handling customer concerns and escalating issues as needed.
• Perform outbound calls and interactions by e-mail to uncover customers' needs, offer solutions, resolve concerns and prevent cancellations.
• Provide immediate follow-up on customer complaints/concerns.
• Use specialised offers and tools to retain customers and escalate issues requiring extensive problem-solving.
• Resolve problems regarding billing, receive and process customers' payments.
• Exceed customer satisfaction, efficiency metrics and issue resolution targets.
• Accurately enter customer’s information into the database.
• Simultaneously navigate multiple software applications and technologies.
• Work with the finance department.

Customer Retention Representative

Onboarding Specialist

• Manage the full onboarding lifecycle for high-volume merchant accounts across multiple acquirers
• Process applications from submission through activation and transaction readiness while meeting 24-hour SLA timelines
• Act as the primary point of contact for internal sales teams and acquirer underwriters
• Coordinate application completion, documentation accuracy, and timely approvals
• Review and audit merchant applications and supporting documentation before submission.
• Identify discrepancies, missing information, and potential issues to prevent rework and application pends.
• Complete accurate data entry across multiple acquirer portals.
• Maintain up-to-date records within Salesforce and internal tracking systems.
• Manage ongoing follow-ups, status updates, and active onboarding workflows.
• Document and share onboarding process updates, acquirer mandates, and operational changes with the team.
• Identify opportunities to improve onboarding workflows, SOPs, and overall operational efficiency.

See all jobs on JobTailor

Customer Engineer II

Customer Engineer II

Customer Engineer II

Customer Engineer II – Rosario

Customer Engineer II

Customer Engineer II

Customer Engineer II

Customer Engineer II – Parana, Entre Rios

Transmission Implementation Engineer

Customer Retention Representative

Onboarding Specialist – Client Onboarding, Payment Operations