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Customer Engineer II – Parana, Entre Rios
NCR AtleosCustomer Engineer II providing on-site technical service and support for NCR systems in Argentina. Perform installations and diagnostics while ensuring customer satisfaction through adherence to service agreements.
About the role
Key responsibilities & impact- Installation, configuration, and startup of equipment
- Basic and advanced diagnostics of equipment
- Repairing, adjusting, and replacing parts or modules based on objective information
- Isolating problems of equipment/system from environmental issues (communications, electricity, environment, etc)
- Clearly explaining the scope of service activities to customers
- Reporting promptly and thoroughly on problems encountered and actions taken
- Taking responsibility for problem resolution in compliance with committed service level agreements with customers
- Providing basic IT support to users on-site while the technician works at the client's location
Requirements
What you’ll need- Intermediate level position
- Knowledge and skills obtained through formal training and/or demonstrated work experience
- Ability to execute established technical service procedures with moderate or no supervision
- Apply knowledge or scientific methods to technical problem resolution
- Attention to detail in selecting appropriate procedures for common or rare problems
- Ability to represent NCR professionally
- Resolve medium or high complexity problems
- Effectively organize and plan time
- Clearly communicate and explain situations
- Know when and to whom to escalate major problems
- Execute standardized technical service and customer service routines and procedures
Benefits
Comp & perks- Technology services
- Supporting work environment
- Competitive pay
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
installationconfigurationdiagnosticsrepairingadjustingtroubleshootingproblem resolutiontechnical service proceduresIT supportservice level agreements
Soft Skills
attention to detailcommunicationorganizationplanningcustomer serviceproblem-solvingresponsibilityescalationprofessional representationexecution