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Customer Engineer II – Parana, Entre Rios
NCR AtleosCustomer Engineer II providing on-site technical service and support for NCR systems in Argentina. Perform installations and diagnostics while ensuring customer satisfaction through adherence to service agreements.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
installationconfigurationdiagnosticsrepairingadjustingtroubleshootingproblem resolutiontechnical service proceduresIT supportservice level agreements
Soft Skills
attention to detailcommunicationorganizationplanningcustomer serviceproblem-solvingresponsibilityescalationprofessional representationexecution
Industry Keywords
technical serviceequipment maintenanceenvironmental issuesservice activitiesformal trainingwork experiencescientific methodsstandardized proceduresmedium complexity problemshigh complexity problems
About the role
Key responsibilities & impact- Installation, configuration, and startup of equipment
- Basic and advanced diagnostics of equipment
- Repairing, adjusting, and replacing parts or modules based on objective information
- Isolating problems of equipment/system from environmental issues (communications, electricity, environment, etc)
- Clearly explaining the scope of service activities to customers
- Reporting promptly and thoroughly on problems encountered and actions taken
- Taking responsibility for problem resolution in compliance with committed service level agreements with customers
- Providing basic IT support to users on-site while the technician works at the client's location
Requirements
What you’ll need- Intermediate level position
- Knowledge and skills obtained through formal training and/or demonstrated work experience
- Ability to execute established technical service procedures with moderate or no supervision
- Apply knowledge or scientific methods to technical problem resolution
- Attention to detail in selecting appropriate procedures for common or rare problems
- Ability to represent NCR professionally
- Resolve medium or high complexity problems
- Effectively organize and plan time
- Clearly communicate and explain situations
- Know when and to whom to escalate major problems
- Execute standardized technical service and customer service routines and procedures
Benefits
Comp & perks- Technology services
- Supporting work environment
- Competitive pay