NCR Atleos

Field Engineer

• Follow Safety and Security Procedures when working on ATMs. You will learn this on Day 1.
• Complete NCR Atleos specific Trainings and Certifications on our training website.
• Diagnose problems based on the error logs from the ATM and information provided from our service app using a company provided cell phone.
• Perform minor maintenance and repairs on ATMs, both indoors and outdoors.
• Responsible for accurate and prompt reporting of updates and details of the work performed at the ATM, including call closure details.
• Maintain parts inventory and related records.
• Accurately reporting hours worked and miles driven daily.

Field Service Technician I

Consultant

• Analyze, Install, Configure, Troubleshoot
• Perform functional analysis of requirements to determine effort required to implement software in customers’ environments.
• Configure base software in customer’s environments.
• Conducting unit tests, tracking problems, and implementing changes to ensure adherence to test plan and functional requirements.
• Diagnosing, isolating, and implementing remedies for system failures caused by errors in software code.
• Establish acceptance criteria and quality goals
• Provide estimates, goals, standards, constraints and dependencies as input to the SOW and the software development plan
• Perform QA in the end-to-end testing process for software under your stewardship

Resident Technical Consultant

Implementation Specialist

• Riparazione, manutenzione e installazione delle apparecchiature installate nella regione Lombardia
• Garantire la continuità del servizio e alti livelli di soddisfazione del cliente
• Risolvere il disservizio fino a quando la situazione non è stata risolta in modo soddisfacente per i clienti

Customer Engineer II

• Perform customer installation, maintenance, and service calls promptly and effectively
• Diagnose and repair electromechanical equipment like ATMs and self-checkout systems within an assigned territory
• Perform maintenance repair and system overhauls
• Dismantle old machines in the warehouse and test individual parts for functionality.

Customer Engineer

• Perform customer installation, maintenance, and service calls promptly and effectively
• Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory
• Perform maintenance repair and system overhauls
• Manage everything from network faults and traffic, to configuration, security, and remote system access

Field Service Technician II

• Responding to customer installation, maintenance, and service calls promptly and effectively
• Servicing electromechanical equipment like ATMs and self-checkout systems within an assigned territory
• Overseeing hardware maintenance, installation, network management, multi-vendor maintenance, and software support
• Utilizing your technical skills on products like peripherals, large system printers, plotters, enterprise level servers, communications equipment, networks, and item processing sorters (for example, Ethernet, Token-Ring, StarLAN, NetBIOS, X.25, etc.)
• Performing maintenance repair and system overhauls (like modular swaps and unit replacements)
• Managing everything from network faults and traffic, to configuration, security, and remote system access
• Capturing customer information to complete invoicing
• Logging all customer calls and activity and tracking all expenses incurred in the delivery of services

Field Service Technician III

Technical Program Manager

• Lead a program/project with a duration of 1-2 years and a matrix cross functional team size of 10-25+.
• Build and maintain relationships with senior executive with our client organizations.
• Report on delivery status to executives and operational stakeholders.
• Developing and maintaining integrated project plans.
• Proactively anticipate issues and risk, and developing for supporting mitigation plans.
• Monitor all development and execution activities across all phases of the project.
• Responsible for driving a governance framework to support communication, risk management and executive dashboard report of the program/project.
• Identifies resources needed and assigns individual responsibilities.
• Effectively applies methodology and enforces project standards.
• Prepares for engagement reviews and quality assurance procedures.
• Analyzes project profitability, revenue, margins, bill rates and utilization.
• Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.

Senior Technical Program Manager

• Lead a program/project with a duration of 1-2 years and a matrix cross functional team size of 10-25+
• Build and maintain relationships with senior executives with our client organizations
• Report on delivery status to executives and operational stakeholders
• Developing and maintaining integrated project plans
• Proactively anticipate issues and risk, and develop supporting mitigation plans
• Monitor all development and execution activities across all phases of the project
• Responsible for driving a governance framework to support communication, risk management and executive dashboard report of the program/project
• Identifies resources needed and assigns individual responsibilities.
• Effectively applies methodology and enforces project standards.
• Prepares for engagement reviews and quality assurance procedures.
• Analyzes project profitability, revenue, margins, bill rates and utilization.
• Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly.