Counselor

• Initiate proactive contact with delinquent borrowers to reestablish consistent payment patterns and reduce default progression.
• Negotiate and restructure repayment arrangements to help borrowers cure delinquencies and avoid foreclosure, ensuring solutions align with investor and regulatory requirements.
• Review, negotiate, approve, calculate, set up, and monitor short term repayment plans.
• Ensure strict adherence to federal, state, investor, and insurer requirements governing collections, borrower communication, and collection processes.
• Collaborate with internal departments and external partners, including investor representatives, to maximize collection efforts and support resolution strategies.
• Work directly with investor contacts to complete required tasks, provide updates, and ensure alignment with portfolio expectations.
• Participate in investor conference calls and portfolio performance reviews.
• Develop and maintain a strong working knowledge of loss mitigation programs, understanding how retention and liquidation options integrate with early stage and late-stage default operations.
• Assist borrowers in completing financial packages, ensuring complete and accurate documentation is submitted within the required timelines.
• Educate borrowers on the consequences of delinquency, including potential impacts related to foreclosure, credit reporting, and bankruptcy.
• Maintain accurate and compliant servicing system records, including notes, codes, default holds, and status updates in the system of record.
• Authorize and establish one time and recurring payment drafts, ensuring proper setup.
• Review, instruct, and validate payment posting or reversal requests, ensuring accuracy and compliance with internal controls.
• Monitor and process suspense account queues, ensuring timely and accurate application of funds.
• Manage individual and shared departmental email inboxes, responding promptly and professionally to internal and external inquiries.
• Conduct outbound calls using both manual dialing and automated dialer systems, handle inbound borrower calls with professionalism, and adherence to compliance requirements.
• Secure and follow up on borrower promises to pay, documenting commitments and ensuring timely follow through.
• Perform skip tracing activities to obtain updated borrower contact information and improve outreach success.
• Generate, review, and act upon quality control reports and task lists from applicable systems to ensure accuracy and compliance.
• Provide backup support to team members during high volume periods or staffing shortages to ensure service level expectations are met.

Senior Loan Collections Counselor

• Work hours prescribed and any additional hours deemed necessary for responsibilities assigned, including some evening and weekend availability.
• Serve as the primary point of contact for professional referral sources and clients, ensuring a seamless intake process.
• Assess client needs, determine eligibility, and coordinate services promptly and effectively.
• Collaborate with clinical and administrative teams to address client challenges and expedite solutions.
• Maintain detailed records and ensure compliance with regulatory and organizational standards.
• Building and maintain relationships with referral sources, including community organizations, healthcare providers, and local agencies.
• Collaborate with the business development team to identify and pursue new opportunities for growth.
• Represent the organization at community events, networking functions, and professional meetings.
• Engage with internal and external stakeholders daily to ensure alignment of access and growth strategies.
• Participate in cross-functional team meetings to share insights and updates.
• Spend at least one day per week in the community, meeting with referral sources and attending relevant events.
• Act as a liaison between the organization and the community, fostering trust and partnership.
• Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
• Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
• Deliver exceptional customer service consistently to every customer.
• Serve as a role model for other staff, patients and customers and demonstrate positive guest relations in representing Rosecrance.
• Assume other related responsibilities as assigned by leadership.

Direct Access Counselor

• Effectively handle incoming and outgoing phone communication with prospective students by utilizing cisco, dialer and other agent tools.
• Take new applications for prospective students by following a department call-flow and promoting the University’s degree programs.
• Take Enrollment Deposits for prospective students by following a department call-flow.
• Convert prospective students from an application to admission decision by following a department call-flow and promoting the University’s degree programs.
• Guide students through Financial Check-in to secure their first enrollment to Liberty University by following a department call-flow.
• Aid students in the selection of classes based on the student’s intended degree program.
• Counsel students on enrollment steps up to matriculation, financial aid processes, transfer guidelines, and other related concerns.
• Promote the features and benefits of all undergraduate, graduate and doctoral programs as well as the added value of an on-campus education.
• Answer questions of a complex nature regarding the University’s admissions policies.
• Develop relationships and coordinate with support offices to solve student problems and address student concerns.
• Assist with on-campus recruitment events.
• Find new and innovative ways to become more effective and efficient in new student services.
• Implement daily and weekly feedback from the Management Team on areas to improve.
• Meet or exceed departmental key performance indicators.

Resident Admissions Counselor

• Actively seeking talented Licensed Mental Health Therapists who are passionate about patient care and committed to excellence.
• Comfortable treating across the lifespan
• Quick credentialing -45 days!

Licensed Clinical Professional Counselor, LCPC, LSCSW, LCMFT

• Provide coverage in short-term, surge and on-demand situations for counselors who are absent
• Provide personal financial counseling and management services to military service members and their families
• Assist service members in establishing a spending plan for extended absences
• Develop and distribute informational financial materials to service members and families
• Coordinate and provide various Personal Financial Management classes/workshops
• Respond to requests for age-appropriate classes or seminars
• Utilize virtual counseling and electronic communication modes effectively
• Manage duty to warn situations according to DoD protocol
• Communicate with leadership and participate in regular supervision and quality improvement activities

Personal Financial Counselor, Assignment Ready Counselor

• Actively looking to hire talented therapists in the area.
• Passionate about patient care and committed to clinical excellence.

Licensed Mental Health Counselor Associate – LMHC-A

• Provide non-clinical operational support to the Nutrition Counseling team to improve workflow efficiency
• Reduce administrative burden for Registered Dietitians
• Support timely coordination of client-related needs
• Serve as a central point of support for task and case coordination
• Issue resolution, outreach support, and cross-functional follow-up
• Help strengthen standardized workflows and support operational changes
• Identify process improvement opportunities that enhance team productivity

Nutrition Counseling Operations Coordinator

• Teach graduate-level courses in counseling, with a focus on content areas aligned with the candidate’s clinical expertise (addictions background and dual licensure a plus)
• Assist in the ongoing review, development, and refinement of curriculum in collaboration with the Program Chair and faculty team
• Utilize engaging, inclusive, and evidence-based instructional strategies in both synchronous and asynchronous learning environments
• Advise and mentor graduate students in both academic and professional development
• Participate in student remediation and retention efforts, focusing on using a developmental, strengths-based, student-centered approach
• Maintain an active scholarly agenda relevant to counseling practice or counselor education
• Serve on school and/or university-level committees
• Engage in professional development and contribute to the profession through active membership in relevant associations
• Collaborate with faculty colleagues to support accreditation efforts and program operations
• Perform additional responsibilities as assigned by university and program leadership

Assistant/Associate Professor, Counseling and Human Development

• Advise students and families related to academics, career planning and graduation;
• Keep abreast of all high school graduation requirements, including special requirements such as community service, and communicate this information to the High School Coordinator and to the principal;
• Assist students and parents with the secondary school course selection process according to specific state credit and graduation requirements and student needs and interests.
• Advise students with issues related to dropping courses and changing schedules, seeking support as needed, while ensuring that the school’s course selection and drop policies are adhered to;
• Review student transcripts and the entry of credits into the online transcript system;
• Follow procedures to ensure that Connections Academy transcripts are accurate and up-to-date;
• Work with the administrative assistants to obtain school records from the student’s previous school (where applicable) and forwarding student records when appropriate;
• Implement programs for students and families related to interpersonal adjustment issues;
• Work with school teams to identify and help families access school and community resources;
• Participate in the development of crisis prevention and management plans for the school and serve as a key member of the Student Support Team (SST);
• Coordinate a team of teachers to help identify students who are “at risk” or “in crisis”;

High School Counselor

• Advise students and families related to academics, career planning and graduation.
• Implement programs for students related to interpersonal adjustment issues, to include individual and small group counseling services.
• Work with school teams to identify and help families access school and community resources.
• Participate in the development of crisis prevention and management plans for the school and serve as a key member of the Student Support Team (SST).
• Implement efforts to secure complete and accurate records for Connections Academy students.
• Report and refer critical incidents that jeopardize student well-being as obligated by law, administrative regulations, or ethical standards.
• Stay abreast of all state regulations relating to incident reporting and documentation.
• Assist teachers when students enroll mid-semester, making sure that teachers receive guidance on integrating the students into their coursework, and ensuring that previous grades, credits, and evaluations are handled appropriately.
• Ensure students are receiving appropriate phone calls as required by Connections Academy protocol.
• Provide a comprehensive counseling program that includes college/career and social-emotional learning.
• Support professional development activities for teachers and school staff members.
• Serve as Adviser for National Junior Honor Society/National Honor Society.
• Other duties as assigned.

School Counselor

• Responsible for prompt, courteous reception and processing of all customer/patient inquiries
• Accurate and timely verification of third party payer and workmen’s compensation benefits for all inpatients
• Insuring that all Medicare Patients have the following: IMM Signatures within 48 hours or letters sent out; MSP Screens completed accurately
• Follow up on all inpatient and high dollar patients who do not have secondary coverage after Medicare
• Utilize Search America to evaluate patients for hospital Financial Assistance Program and obtain all necessary financial documentation to support eligibility on All Self Pay Accounts including: Self Pay POS accounts referred by Admission Services, Self Pay SAT accounts referred by Outpatient Registration, any High Dollar outpatient Self Pay (i.e. Oncology/OB) that appears on high dollar report or are referred by a Financial Rep
• Processing PATHS close out letters
• Referring patients to PATHS via and documenting on I drive
• Following up on any Email/mail requests
• Answering Financial Counseling Phone line and taking off messages daily
• Answering Walk in Billing questions
• Resolves or assists with complaints, misunderstandings, and inquiries related to insurance coverage or billing issues

Financial Counselor, Bilingual Preferred

• Developing and teaching online (synchronous and asynchronous) graduate courses in the CMHC program
• Providing ongoing advisement to graduate-level counseling students
• Align clinical experiences with SEHD vision for community partnerships
• Supervise practicum and internship students
• Provide leadership related to best practices in clinical experiences
• Use technology to improve clinical experiences
• Service on university, department, and program committees
• Service to the counseling profession and community
• Other duties as assigned

Open-Rank Professor of Practice, Non-Tenure Track, Clinical Mental Health Counseling

• Develop and teach online graduate courses in the CMHC program
• Provide ongoing advisement to graduate-level counseling students
• Supervise practicum and internship students
• Provide leadership in clinical experiences
• Serve on university and program committees

Assistant Professor, Tenure Track, Counseling Program

• Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky
• Completes and files reports via the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult Protective Services workers
• Acquires the knowledge and skills needed to interview clients and gather needed information to accept Abuse line Intake referrals
• Documents and maintains accurate, thorough records of all telephone interventions transacted during the work shift
• Screens for possible suicide/ homicide risk for callers and connects callers meeting criteria for crisis intervention services to Crisis Intervention Counselors
• Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes all Abuse Line training required by the State Child and Adult Protective Services
• Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues
• Maintains confidentiality of all information contained in abuse line reports and adheres to all CIC and SCS ethical codes of conduct
• Presents a professional demeanor in all interactions with internal and external customers
• Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of all positions

Abuse Hotline Counselor – Part-Time

• Provide coverage in short-term, surge and on demand situations resulting from the Military needs
• Provide personal financial counseling and management services directly to service members and their families
• Conduct one-on-one counseling, briefings, and presentations
• Develop financial materials and coordinate Personal Financial Management classes/workshops
• Utilize virtual counseling methods
• Manage duty to warn situations according to Department of Defense (DoD) protocol
• Communicate with leadership and participate in supervision and training activities

Personal Financial Counselor

• This position will provide coverage in short-term, surge and on demand situations resulting from the Military needs such as a post-deployment event or to cover an existing assignment for counselors who are absent.
• Primary responsibilities include the full breadth of personal financial counseling services to military service members and their families at military installations.
• Services include education and counseling addressing financial services that may include, but are not limited to, one-on-one counseling, consultation with a commander or with another provider or staff, conducting briefings and presentations, or providing referral resources to a participant outside the context of a counseling session.
• Works closely with the installation and military branch Points of Contact (POC) to assure that the program is provided within scope and meets the needs of the installation.
• Provides personal financial counseling and management services directly to service members and their families.
• Assists service members in establishing a spending plan for extended absences.
• Develops and makes available informational financial materials to service members and families.
• Coordinates, publicizes and provides a wide variety of Personal Financial Management classes/workshops, e.g., topics across the military lifecycle, including, but not limited to, arrival at first duty station, pre- and post-deployment, and personal and career events outlined in DoDI 1322.34.
• Responds to requests for age-appropriate classes or seminars.
• Possess the skills to effectively utilize virtual counseling or other electronic modes of communication, such as web based, secure online chat, or video-based communications and secure video teleconference sponsored by the customer.
• Manages duty to warn situations according to Department of Defense (DoD) protocol.
• Communicates with leadership and participates in regular individual and group supervision, sharing information regarding trends and issues on the installations to which the counselor is assigned.
• Participates in regular in-services/training, quality improvement committees or other contract activities as assigned/appropriate.
• All other duties as assigned.

• Guiding students through financial planning, account management, and financial aid processes while delivering exceptional service
• Acting as the primary point of contact for financial aid, guiding students through applications, verifications, and resolving account discrepancies
• Managing and analyzing student accounts, including payments, holds, refunds, and collections, while maintaining compliance with federal and institutional policies
• Collaborating with departments such as Enrollment, Admissions, and Student Success to ensure a seamless student experience
• Hosting workshops and orientations to educate students on financial literacy, aid programs, and institutional policies

Student Financial Counselor

• Provide telephone consultation to clients and referring health care providers about genetic testing provided by ARUP.
• Coordinate appropriate use, priority of use, and interpretation of genetic/genomic tests and any ancillary testing used for patient management.
• Assist medical directors with interpreting complex genetic/genomic test results.
• Develop marketing materials and provide content for the ARUP website.
• Provide education about genetic diseases, testing options, and the role of genetic counselors in a laboratory.

Genetic Counselor – Molecular Genetic/Genomic Testing

• The Assignment Ready Counselor (ARC) will provide coverage in short-term, surge and on demand situations resulting from the Military needs such as a post-deployment event or to cover an existing assignment for counselors who are absent.
• Provides the full breadth of Adult or Child and Youth Behavioral (CYB) counseling services to military service members and their families at military installations.
• These services may include non-medical counseling, training/health and wellness presentations, consultation with parents, personnel at child daycare centers and schools, and consultation to installation command regarding behavioral health issues.
• Provides non-medical, short term, solution focused, counseling directly to adults, children, and youth of service members.
• Services include assessment, brief counseling and consultation, action planning, referral to resources and follow-up as indicated.
• Provides training and health and wellness presentations, participate in health fairs and other base/installation activities.
• Communicates with Regional Supervisors and participate in regular individual and group supervision, sharing information regarding trends and issues on the installations and in facilities.
• Responds to critical incidents and special requests as directed by the POC and approved by the OSD program manager.

Assignment Readiness Counselor – Short Term or On Demand

• We are actively looking to hire talented therapists in the area, who are passionate about patient care and committed to clinical excellence.

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Senior Loan Collections Counselor

Direct Access Counselor

Resident Admissions Counselor

Licensed Clinical Professional Counselor, LCPC, LSCSW, LCMFT

Personal Financial Counselor, Assignment Ready Counselor

Licensed Mental Health Counselor Associate – LMHC-A

Nutrition Counseling Operations Coordinator

Assistant/Associate Professor, Counseling and Human Development

High School Counselor

School Counselor

Financial Counselor, Bilingual Preferred

Open-Rank Professor of Practice, Non-Tenure Track, Clinical Mental Health Counseling

Assistant Professor, Tenure Track, Counseling Program

Abuse Hotline Counselor – Part-Time

Personal Financial Counselor

Personal Financial Counselor, Assignment Ready Counselor

Student Financial Counselor

Genetic Counselor – Molecular Genetic/Genomic Testing

Assignment Readiness Counselor – Short Term or On Demand

Licensed Mental Health Counselor – LMHC