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Admissions Counselor
Odyssey Behavioral Healthcare. The Admissions Counselor will respond to incoming telephone inquiries, oversee subsequent communications, and actively coordinate multiple phases of the admissions process for clients seeking longer-term behavioral health services provided by the Lifeskills.
Core Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates expertise in coordinating the admissions process for behavioral health services, effectively communicating with clients, families, and referents while driving results in a sales-oriented environment. Possesses knowledge of psychiatric conditions and experience in mental health settings to assess treatment needs and facilitate smooth enrollments.
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About the role
Key responsibilities & impact- The Admissions Counselor will respond to incoming telephone inquiries, oversee subsequent communications, and actively coordinate multiple phases of the admissions process for clients seeking longer-term behavioral health services provided by the Lifeskills.
- Responds to program inquiries in appropriate and effective manner, communicating knowledge of programs, prices, and admission protocols.
- Communicates with referents, program participants, and families appropriately and effectively.
- Uses the referral process as a means of building relationships with new referents.
- Coordinates and facilitates tours and communicates about program differentiators and key features to potential participants, families, and referents.
- Assesses incoming enrollment applications for potential treatment needs and refers to the appropriate level of care.
- Completes all required paperwork to facilitate a smooth enrollment process.
- Plans and coordinates all enrollments and act as the concierge to ensure that the admissions process proceeds smoothly.
- Demonstrates the ability to engage clients and families seeking help for internet and gaming addictions.
- Gathers program pictures and client stories to use through the enrollment, social media, and digital forums.
Requirements
What you’ll need- Master’s Degree preferred.
- Ideal candidate should be outgoing, sales-oriented, and able to proactively assist callers who are weighing treatment options for themselves or loved ones.
- Familiarity with general psychiatric conditions, eating disorders or working experience in behavioral health treatment settings/sales a plus.
- Demonstrates desire to drive for results steadfastly pushes self to consistently meet and/or exceed goals.
- Can quickly find common ground and solve problems in collaborative team setting.
- Master’s Degree; license or working toward license (MFT, LPC, LCSW, PhD, LMHC, LMFT) in the state of Florida; 2 Years of mental health experience preferred.
Benefits
Comp & perks- Collaborative environment dedicated to clinical excellence
- Multiple Career Development Pathways
- Company Supported Continuing Education and Certification
- Multiple Health Plan Design Options Available
- Flexible Dental and Vision Plan Options
- 100% Company Paid EAP Emotional Well-Being Support
- 100% Company Paid Critical Illness (with health enrollment plan)
- 100% Company Paid Life and ADD
- 401K with Company Match
- Company-Sponsored HSA, FSA, and DSA Tax Savings Accounts
- Generous Team Member Referral Program
- Parental Leave