Odyssey Behavioral Healthcare

Collections

• Responsible for weekly billing, researching payment discrepancies, and claims denial management
• Ensures billing practices are ethical and compliant with company policies, and government regulations and guidelines
• Follows HIPAA guidelines in handling patient information
• Prepares appeal letters to insurance carriers, when necessary to obtain reimbursement
• Compiles medical records and documentation, to provide support to Utilization Review appeals process and Compliance department review
• Reviews daily technical and professional billing charges for multiple facilities
• Prepares monthly patient responsibility invoices and performs collections follow-up
• Assures accurate billing based on services provided
• Provides excellent customer service. Must possess a high level of interpersonal skills including the ability to respond calmly and make rational decisions in stressful situations
• Responsible for billing systems in maintenance, rate verification, and rate updates, including the application of contractual adjustments and allowances.
• Confirms admissions, transfers, and discharges with Admissions Department and reconciles weekly census to ensure the accuracy of billing
• Performs other duties as assigned

Billing & Patient Collections Coordinator

Account Manager

• Build a strategic regional growth plan by evaluating, analyzing and interpreting facility and market utilization data
• Use market demographic data available on the web to prioritize favorable markets by economics, age, and population
• Collaborate with facility and corporate leadership to leverage strategic initiatives
• Maximize available resources to meet or exceed strategic growth goals
• In cooperation with facility and corporate leadership development retention strategies for the top, maintenance and new targeted accounts
• Develop goals and timelines for closing new and enhanced key account opportunities
• Present and gain support/commitment from leadership for regional growth strategies and plans
• Execute sales and retention strategies and plans; successfully close new business in accordance with pre-determined targets
• Complete face-to-face sales meeting with all key accounts and contacts ensuring that a thorough understanding is gained regarding their desires and needs
• Target follow-up meetings with all key sources, as needed, to close new and additional business, ensuring that internal and external obstacles to business growth and retention are identified, minimized or eliminated
• Prepare and present monthly / weekly reports or updates as requested, identifying trends, additional business opportunities with existing and new accounts and obstacles to retention
• Continuously evaluate and modify growth/retention strategies to ensure optimal business outcomes for market providers and partners
• Attend scheduled virtual, in person and internal and external business development and facility meetings
• Collaborate with admissions to obtain accurate referral source trends, provide referral source feedback to leverage increased market share for the facility and corporate network entities

Billing & Patient Collections Coordinator

Regional Director – Clinical Partnerships