Admissions Coordinator

Odyssey Behavioral Healthcare

Admissions Coordinator managing client inquiries and admissions processes for behavioral healthcare services. Facilitating smooth admissions into treatment facilities and building relationships with clients and families.

Posted 6/30/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Handles inquiries appropriately and effectively, communicating knowledge of all programs, prices, level of care, and admission protocols.
Presents overall key program talking points, features, and benefits, for designated Outpatient locations.
Utilizes appropriate bonding techniques to establish rapport, build relationships, and enhance customer service and support.
Communicates with referents, clients, and families appropriately and effectively.
Uses the referral process to build relationships with new referents and engages in collaboration with referents.
Assesses all for potential admissions and makes LOC determinations based on treatment needs and refers to the appropriate level of care.
Completes all required paperwork to facilitate a smooth admission process into all levels of care.
Plans and coordinates all admissions and acts as the “concierge” to ensure that the admissions process proceeds smoothly.
Communicates clinical and treatment needs of potential admissions to the clinical team.
Follows up on all open referral calls/cases with the potential resident, family, referent, and/or marketing team member until the case is closed or admitted.
Facilitates communication with designated Outpatient Office Coordinator and/or Outpatient Executive Director as needed for each admission.
Ensures follow-up with referral sources following admissions, discharges, and during the treatment process.
Ability to work remotely, making full use of software platforms to effectively communicate with onsite teams.

Requirements

What you’ll need

Bachelor’s degree or equivalent in combined education and experience
Minimum of two (2) years’ experience in the mental healthcare field required
Admissions experience in a fast-paced environment strongly preferred

Benefits

Comp & perks

Collaborative environment dedicated to clinical excellence
Multiple Career Development Pathways
Company Supported Continuing Education & Certification
Multiple Health Plan Design Options Available
Flexible Dental & Vision Plan Options
100% Company Paid EAP
Emotional Well-Being Support
100% Company Paid Critical Illness
100% Company Paid Life & ADD
401K with Company Match
Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
Generous Team Member Referral Program
Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Assessment SkillsLevel Of Care DeterminationPaperwork CompletionCoordination SkillsFollow-Up Management

Soft Skills

Effective CommunicationCustomer ServiceRapport Building