Member Retention Counselor

AAA Northeast

Member Retention Counselor tasked with generating outbound retention calls and servicing inbound calls at AAA Northeast. Aiding in problem resolution to grow Club membership totals.

Posted 7/22/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and sales skills, effectively engaging with potential and lapsed members to promote membership value. Utilizes communication and indirect leadership abilities to enhance member retention and satisfaction.

Highest-signal resume keywords

Customer ServiceRetail SalesTelemarketingIndirect LeadershipMembership Sales

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Communication SkillsEngagement Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Outbound CallsMember RetentionProspective MembersResearchMailings

About the role

Key responsibilities & impact

Places outbound retention calls to potential and lapsed members.
Works from files and member lists from throughout the company.
Conducts research on member contact information, generates physical and electronic mailings.
Utilizes customer service training and communication skills to emphasize the value of membership.
Receives incoming calls from prospective members; sells memberships and additional products.

Requirements

What you’ll need

High School Diploma or GED Required
Customer Service, retail sales, and/or telemarketing Required
Indirect leadership Required

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Professional development