Counselor

• Advise students and families related to academics, career planning and graduation;
• Keep abreast of all high school graduation requirements, including special requirements such as community service, and communicate this information to the High School Coordinator and to the principal;
• Assist students and parents with the secondary school course selection process according to specific state credit and graduation requirements and student needs and interests.
• Advise students with issues related to dropping courses and changing schedules, seeking support as needed, while ensuring that the school’s course selection and drop policies are adhered to;
• Review student transcripts and the entry of credits into the online transcript system;
• Follow procedures to ensure that Connections Academy transcripts are accurate and up-to-date;
• Work with the administrative assistants to obtain school records from the student’s previous school (where applicable) and forwarding student records when appropriate;
• Implement programs for students and families related to interpersonal adjustment issues;
• Work with school teams to identify and help families access school and community resources;
• Participate in the development of crisis prevention and management plans for the school and serve as a key member of the Student Support Team (SST);
• Coordinate a team of teachers to help identify students who are “at risk” or “in crisis”;

High School Counselor

• Unlock great clinical outcomes for our members by adhering to Groups Recovery System and providing consistent, high quality counseling activities.
• Conduct intake assessments to evaluate individuals’ appropriateness for our program.
• Complete clinical assessments as assigned each day
• Provide individual support, as needed, such as crisis intervention, referrals to other resources, liaising with outside parties involved in the member’s treatment and coordinating with the Care Navigators.
• Utilize our custom EMR to document members’ progress in a manner that is efficient and value-added, fully digitized, and never bureaucratic and ensure all clinicians in office follow suit.
• Partner with providers to evaluate appropriateness of treatment for every member who enters our program.
• In charge of all compliance activities associated with member admission requirements and corresponding documentation
• Participate in internal and external training required for upkeep of licensure.
• Responsible for documenting care coordination needs handled by Care Navigator.
• Participate as representative of the treatment team that discusses difficult members
• Performs other duties as assigned

Admissions Counselor

• Perform benefit education and validation
• Face to face review of inpatient benefits
• Collect inpatient, observation, and outpatient liabilities
• Accurate verification and calculation of patient liabilities
• Perform functions while meeting Ensemble Health Partners' mission and regulatory compliance requirements
• Assess and collect patient liabilities including copays, deductibles, co-insurance and balances after financial assistance
• Utilize face to face communication with patients to collect estimated patient liability
• Make follow-up phone calls to patients that are unable to make payment while in-house

Financial Counselor

• Perform active rescues when texter safety has been identified as imminent risk.
• Monitor volunteer Crisis Counselor conversations for training adherence and quality support.
• Work with volunteer Crisis Counselors in providing coping skills and exercise safety protocols in high-risk situations.
• Assist volunteer Crisis Counselors to identify texter needs and develop a support and plan for safety.
• Ensure volunteer Crisis Counselors adherence to code of conduct and escalate if required.
• Provide real-time feedback on conversation quality.
• Participate in trainings and internal working groups to increase quality service delivery.

Crisis Counselor Supervisor

• Lead 3–4 one-hour group therapy sessions per day
• Facilitate group discussions using a structured curriculum
• Collaborate with prescribers, care navigators, and recovery coaches
• Monitor member progress and document outcomes
• Support a positive, recovery-oriented environment

Substance Use Counselor

• Provide coverage in short-term, surge and on demand situations resulting from the Military needs
• Provide personal financial counseling services to military service members and their families at military installations
• Assist service members in establishing a spending plan for extended absences
• Develop and make available informational financial materials to service members and families
• Coordinate, publicize and provide a wide variety of Personal Financial Management classes/workshops
• Respond to requests for age-appropriate classes or seminars
• Effectively utilize virtual counseling or other electronic modes of communication
• Manage duty to warn situations according to Department of Defense (DoD) protocol
• Communicate with leadership and participate in regular individual and group supervision
• Participate in regular in-services/training, quality improvement committees or other contract activities as assigned/appropriate

Personal Financial Counselor

• Provide mental health counseling to clients
• Manage caseload effectively
• Work independently with minimal supervision
• Maintain documentation and billing processes
• Collaborate with BetterHelp for administrative tasks

Licensed Professional Counselor – Mental Health Service Provider

• Provides individual counseling to highly complex patients
• Conducts clinical assessments to appropriately assess patient’s treatment needs
• Designs and updates the patient’s treatment plan, including care coordination, referrals, and discharge planning
• Manages assigned caseload and compliance with clinical treatment requirements
• Collaborates with nurses and providers to provide holistic treatment services
• Facilitates urine drug screening for patients

Substance Abuse Counselor – OBOT

• Working from our office in White House, TN, or from your home office within the state, the College & Career Counselor will report to the Manager of Counseling Services and provide a comprehensive College & Career Readiness Program to the students of TNCA.
• The College and Career Readiness Counselor will work to support the mission and operations needed to ensure students successfully complete their instructional and career pathway programs and make exceptional post-secondary plans.
• They will assist students and parents in understanding and meeting graduation requirements, course selection and scheduling, career pathway planning and completion, and crisis intervention.
• They will support the framework of educational and career continuum programs of the school, with special emphasis on the management of the CCR-related programs.
• The College and Career Readiness Counselor is the school’s expert on the state's course requirements, academic planning, and career pathways required to earn a diploma and certifications in the state, as well as other metric-driven state programs.
• They will work with the team of school counselors to establish a comprehensive counseling program to support all students.
• Collaboration with the special education team is required to ensure students with an IEP are served equitably.
• Support the school’s leadership team in implementing and monitoring the school improvement plan and goals;
• Develop, plan, and execute a comprehensive counseling program that meets the academic development, personal growth, and career planning needs for all students;
• Coordinate and support school staff in the implementation of the College & Career Readiness program for students;
• Monitor execution of special programs related to career awareness, exploration, and preparation;
• Keep abreast of all high school graduation requirements as they relate to career pathways;
• Assist in the development and coordination of CCR & CTE programs, such as Dual Enrollment, Internships, Mentorships, EPSO development, and industry-sanctioned clubs;
• Facilitate communication between high school teachers, counselors, administrators, Learning Coaches, and students;
• Counsel students with issues related to dropping courses and changing schedules within CCR pathways;
• Ensure that the counseling staff can assist teachers when students enroll mid-semester, making sure that teachers receive guidance on integrating the students into their coursework, and ensuring that previous grades, credits, and evaluations are handled appropriately;
• Supervise the receipt and review of student transcripts and oversee the entry of credits into the online transcript system;
• Report and refer critical incidents that jeopardize student well-being as obligated by law, administrative regulations, or ethical standards;
• Keep current on community resources vital to meeting the needs of students in distress, making them available to school teams and to families as needed;
• Work with school staff to identify students who are at risk or in crisis;
• Counsel families through the school withdrawal process, assisting with data collection regarding withdrawal;
• Support the successful execution of state testing, which includes required travel; and
• Other duties as assigned.

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