Finance Counselor I

SNHU Careers

Finance Counselor I at Southern New Hampshire University assisting students with financial aid and billing policies. Providing excellent customer service and support to help students achieve their educational goals.

Posted 7/10/2026full-timeRemote • Alabama, Arizona, Florida, Hawaii, Idaho, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Mississippi, Missouri, Montana, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJunior💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service, financial aid processes, and effective communication within a higher education context. Capable of collaborating with various departments to enhance student support and achieve performance metrics.

Highest-signal resume keywords

Customer Service ExperienceFinancial Aid KnowledgeProfessional Communication SkillsHigher Education ExperienceCRM Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial Aid ProcessesBilling PoliciesRegistrar FunctionsMetrics TrackingOutbound Calling Campaigns

Soft Skills

Excellent CommunicationCollaborationProblem SolvingFocus and Distraction Management

Tools & Technologies

Customer Relationship Manager

Industry Keywords

Higher EducationStudent SupportAdmissionsAdvisingOnline Education

About the role

Key responsibilities & impact

Inbound and Outbound phone coverage
Work with students and contacts according to SNHU's culture and brand behaviors to support the mission of the university
Apply financial aid, billing and registrar policies to all student interactions
Help students develop a financial strategy for their education and achieve their goal of graduation
Provide excellent customer service to our online students over the phone (80%), by email (15%), and > 5% in person.
Document student interactions in customer relationship manager
Participate in daily outbound calling campaigns as assigned
Partner with departments outside of Financial Aid including Admissions and Advising to ensure the delivery of a high level of service to every student
Meet expectations for Monthly Metrics and call reviews

Requirements

What you’ll need

Experience in a customer service related field and the knowledge of writing professional communications in a previous role.
Some college credits must be completed
Reliable high speed internet
Your at home work space is distraction free during working hours to maintain focus for the success of this position.
1+ years of related experience with financial aid, billing, and registrar functions preferably in a higher education environment or contact center.

Benefits

Comp & perks

High-quality, low-deductible medical insurance
Low to no-cost dental and vision plans
5 weeks of paid time off (plus almost a dozen paid holidays)
Employer-funded retirement
Free tuition program
Parental leave
Mental health and wellbeing resources