Consultant

• Provide immediate end-to-end resolution of high-priority corporate and regulatory complaints
• Own the client contact until resolution
• Provide updates to appropriate stakeholders
• Produce a detailed post-mortem report once breakdown areas have been identified
• Identify improvement opportunities and actionable projects that correlate directly with the detailed gap analysis and post-mortem report
• Driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF)
• Provide analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards
• Monitor and test controls and implement quality assurance and quality control processes within the LOB or ECF

Corporate Complaint Consultant – Executive Escalation Specialist

• Train, educate, and support combined CT/Heart Failure programs on the proper use of the Impella.
• Full customer immersion within 5.5 sites to ensure optimal patient outcomes.
• Device expertise and support on Impella to assist with the adoption of the full portfolio beyond 5.5 commercial launch responsibilities.
• Surgical implant and unit support readiness including training and education at existing sites.
• Internal collaboration with the Surgical Leadership Team, Training Team, Engineering Team, Marketing, Professional Education, Clinical, as well as with R&D.
• Participate in On Call support rotation.
• Maintain contact with all customers to evaluate clinical and educational needs.
• Performs device training on full Impella Device line-up.
• Be a functional expert and provide advanced acumen on the durable, acute, and hemodynamic medical device landscape and best practices in the management of those devices.
• Cultivates close relationships with strategic business partners and key opinion leaders.

Advanced Surgical Consultant – Heart Recovery

• Train, educate, and support combined CT/Heart Failure programs on the proper use of the Impella
• Full customer immersion within 5.5 sites to ensure optimal patient outcomes
• Device expertise and support on Impella to assist with the adoption of the full portfolio
• Internal collaboration with the Surgical Leadership Team, Training Team, Engineering Team, Marketing, Professional Education, Clinical, as well as with R&D

• Work with a team focused on troubleshooting technical issues, handling billing inquiries, and educating partners on our products and services through a variety of channels
• Provide world-class support to Zillow’s Partners and real estate agents
• Address issues while anticipating our customer’s needs and maintaining a high level of integrity and customer service
• Act as subject matter experts on Zillow’s products, features, and functionality, striving to resolve inquiries the first time they contact us

Partner Support Consultant

• Act as the professional source for integration through the Project implementation including Pre-sales, Sales & Post-sale for new and existing clients
• Working with clients and partners to solve technical challenges regarding their unique environment and requirements
• Leading improvements and enabling sales and engineering process via tools, processes, and other initiatives
• Creating documentation, whitepapers, and other supporting material for internal and client usage

Senior Technical Consultant

• Preparing all aspects of detailed cost estimates with minimal supervision for projects
• Accurately projecting the cost of upcoming projects
• Responsible for conceptual, definitive, man-hour, and equipment factored total installed cost estimates
• Preparing economic cost studies, cash flows, and contingency analyses
• Performing detailed cost estimates utilizing the Cost Breakdown Structure
• Summarizing the total cost of each item from experience
• Preparing detailed breakdown of components and elements of estimates for systems and subsystems
• Performing conceptual estimating
• Collaborating with the project supervisor to ensure project estimate meets all financial and regulatory guidelines
• Operating and providing oversight and guidance on the use of selected estimating software
• Supporting price negotiations
• Obtaining cost information for materials and services
• Participating in client presentations as required
• Performing detailed cost estimates for professional services
• Developing duration estimates of specific construction activities
• Preparing independent cost estimates for submitted change order proposals
• Collaborating with the scheduling team to develop productivity-based cost estimates

Estimator III – Consultant

• Coach franchise owners to improve revenue, profitability, and overall business performance.
• Analyze KPIs, financial statements, sales metrics, and operational reports to identify growth opportunities.
• Conduct regular business reviews and develop action plans that drive measurable results.
• Travel to franchise locations to provide in-field coaching and operational support.
• Lead virtual coaching meetings and follow-up accountability sessions.
• Assist with onboarding and launching new franchise locations.
• Deliver training on Honest Abe systems, processes, and best practices.
• Partner with marketing, sales, finance, and operations teams to help franchisees succeed.
• Identify operational challenges before they become business problems.
• Build trusted relationships while maintaining accountability to company standards.

Franchise Business Consultant

• Support multiple types of investment performance reporting, attribution, and competitor analytics
• Partner with investment professionals and senior leaders to address complex inquiries
• Collaborate closely with internal and external data teams
• Support new product development efforts
• Drive continuous improvement within performance business operations
• Mentor and guide analysts

Senior Performance and Attribution Consultant

• Evaluate clients' financial needs and goals to recommend appropriate insurance products
• Develop personalized insurance plans that align with clients' long-term financial strategies
• Establish and maintain strong relationships with clients
• Stay informed about the latest insurance products and industry trends
• Ensure all recommendations and sales comply with company policies

Wealth Consultant

• Act as the professional source for integration through the Project implementation including Pre-sales, Sales & Post-sale for new and existing clients
• Working with clients and partners to solve technical challenges regarding their unique environment and requirements.
• Leading improvements and Enabling our sales and engineering process (via tools, processes, and other initiatives), Creating documentation, whitepapers, and other supporting material for internal and client usage.
• Design, build, test, and maintain integrations via APIs for cloud-based applications and HR/recruiting systems, with a focus on quality, scalability, and reusability.
• Handle a wide range of request types and endpoints, maintaining and contributing to a shared library of proven API calls and integration patterns.
• Own the full integration lifecycle on assigned client engagements — from scoping and design through deployment and post-launch support.
• Proactively identify and drive improvements to workflow solutions through ongoing research, testing, and validation.
• Act as the primary technical liaison between clients, internal team members, and stakeholders — defining requirements and clarifying project scope and roadmaps.
• Lead virtual and onsite solution design sessions, translating client needs into clear integration architectures and delivery plans.
• Build trusted relationships with client technical teams, earning credibility through responsiveness, expertise, and follow-through.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.
• Mentor junior consultants on integration best practices, client communication, and technical problem-solving.
• Contribute to and maintain the team's repository of technical solutions, design guidelines, and reusable assets.
• Participate in team knowledge-sharing sessions and help elevate the overall technical bar of the integration practice.
• Surface recurring patterns or gaps to the Integrations Team Lead and Manager to inform tooling, process, and product improvements.

Principal Technical Consultant

• Participate in mock regulatory examinations and compliance program reviews
• Assist with policy and procedure reviews
• Draft reports and manuals for compliance
• Provide compliance assistance to clients including private funds and registered products
• Take a leading role on complex projects
• Develop client relationships and oversee ACA junior staff
• Serve as an outsourced chief compliance officer for clients
• Manage assigned client relationships and projects proactively

Senior Principal Consultant

• Provide strategic guidance through targeted training on vital financial tools
• Foster a culture of accountability
• Promptly resolve compliance issues
• Ensure franchise network's sustained success and growth
• Specialize in situational leadership training and critical performance indicators (KPIs) for Sales, Marketing, Financial ratios, and Production
• Guide franchisees in mastering these essentials, ensuring their businesses thrive

• Provide operational leadership, analytical insight, and project management across the Ventures innovation lifecycle
• Develop and execute project plans
• Coordinate cross-functional teams
• Ensure delivery of solution development initiatives
• Partner closely with Ventures team members and leadership
• Contribute data-driven insights including competitive analysis
• Conduct research using primary data sources
• Identify shortcomings in existing processes, systems, and procedures

Senior Solution Consultant

• Provide waste management technical assistance and program information to customers and prospects over the phone and email
• Produce written content such as emails, newsletters, reports, web content, and/or presentations
• Assist with virtual and in-person events, such as planning logistics, hosting virtual meetings, recruiting speakers, collecting registrations, and networking
• Perform research on alternative outlets for waste materials
• Enter data into appropriate platforms to track customer interactions and results
• Generate regular client invoices and reports, compiling metrics and progress towards program deliverables
• Act as liaison with vendors, partners, customers, and other stakeholders
• Some travel throughout Central/Eastern MA and RI to deliver in-person presentations

Program Consultant – Waste Diversion

• Act as an extension of the client’s human resources department to administer all aspects of the leave of absence and accommodation process for their employees.
• Complete all administrative tasks related to leave of absence and accommodation management utilizing a date-driven leave of absence system.
• Execute new leave requests, complete reminder phone calls, emails, and return to work communication.
• Determine eligibility for federal leave of absence and accommodation regulations (FMLA, ADA, etc.), state leave regulations, and other client-specific leave policies.
• Maintain accurate records in the system for each leave of absence and accommodation case.
• Communicate with employees about their eligibility for leave and wage replacement options.
• Generate and send all required leave notices and paperwork within the designated timeframe.
• Work closely with the employee to assist with timely return of required paperwork.
• Review medical certifications and other documentation to determine if employee qualifies for leave.
• Generate and send designation notices to employees within the appropriate time frame.
• Provide frequent updates to clients regarding an employee’s leave request, status, and return to work dates.
• Act in an advisory role for reasonable accommodations under ADA and process approvals per the client’s direction.
• Help clients navigate complicated leave of absence cases and regulations.
• Generate weekly and ad-hoc reports for clients and employees.

• Draft materials for research (discussion guides, surveys, stimuli, etc.) to help address our clients’ key business questions
• Manage / Work closely with programming and fielding partners
• Analyze quantitative and qualitative primary market research data to address the business objectives
• Develop a highly visual and compelling PowerPoint presentation of the “story” and implications for our clients
• Add value by translating research findings into the “so-whats” for our clients
• Aid in proposal development as needed
• Mentor Associate Consultants and new Consultant hires

Consultant, PMR

• Develop and execute client benefit strategies; advise clients on all areas of compliance
• Assist in preparing requests for proposals and renewals of benefit coverage
• Provide client utilization and monthly financial reporting to clients with analysis of activity and large claim detail
• Partner with Producers to lead client meetings and presentations, and onboard new clients
• Delegate tasks, training, and onboarding as appropriate
• Participate in market meetings, client functions, industry seminars and training programs as directed
• Maintain knowledge of benchmarking, reporting & analytics, compliance, and regulations in the benefits arena
• Perform miscellaneous duties and projects
• Define and execute strategies to maintain ACA compliance and expanded benefit consulting services for clients
• Develop annual planning calendar for book of business
• Partner with Benefit Carriers to develop strategies and services to drive participant goals and ensure compliance with overall plan guideline and regulations
• Provide direction on client messaging strategy and media, and review client employee benefits related communications content
• Assist clients with inbound support related to short & long term benefits investment strategy, plan design, rates, and open enrollment tools
• Actively participate in client strategy discussions and provide strategic analysis and consulting expertise for clients’ benefit programs
• Manage client benefits program implementation and the annual client benefits renewal process
• Manage and facilitate client escalations for your clients
• Participate in and assist in oversite of compliance (1094/1095, PCORI, etc.), wellness and DOL audits for assigned clients
• Some travel required, including overnight travel
• Must be willing to conduct meetings after hours, as requested by clients

• Remote troubleshooting for clients: Diagnose and resolve client issues across AV, networking, control, lighting, and surveillance platforms using remote management tools
• Remote support for Daisy techs: Provide expert support for our internal Daisy Technicians when they are in the field
• Case creation and management: Open a case in Dynamics for every material interaction and either resolve and close, or assign to a branch with full context
• Client engagement: Build trust on every call
• Work order and booking: When a truck roll is required, create the work order, schedule the booking against branch capacity, and confirm details with the client
• Payment collection: Collect payment from clients over the phone using Daisy payment links
• DaisyCare / membership enrollment: Sign clients up for ongoing support programs
• Lead handling: Pre-qualify leads against the documented lead-management process and assign them to the appropriate branch sales contact
• Documentation: Capture clear, accurate notes for every case so the next person picking it up loses no context
• Continuous improvement: Surface gaps in processes, systems and training; help refine call-center processes as the function scales

Consultant jobs in Rhode Island

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Corporate Complaint Consultant – Executive Escalation Specialist

Advanced Surgical Consultant – Heart Recovery

Advanced Surgical Consultant – Heart Recovery

Partner Support Consultant

Senior Technical Consultant

Estimator III – Consultant

Franchise Business Consultant

Senior Performance and Attribution Consultant

Wealth Consultant

Principal Technical Consultant

Senior Principal Consultant

Franchise Business Consultant

Senior Solution Consultant

Program Consultant – Waste Diversion

Consultant

Consultant, PMR

Consultant

Tech Support Consultant