Consultant

• Act as an extension of the client’s human resources department to administer all aspects of the leave of absence and accommodation process for their employees.
• Complete all administrative tasks related to leave of absence and accommodation management utilizing a date-driven leave of absence system.
• Execute new leave requests, complete reminder phone calls, emails, and return to work communication.
• Determine eligibility for federal leave of absence and accommodation regulations (FMLA, ADA, etc.), state leave regulations, and other client-specific leave policies.
• Maintain accurate records in the system for each leave of absence and accommodation case.
• Communicate with employees about their eligibility for leave and wage replacement options.
• Generate and send all required leave notices and paperwork within the designated timeframe.
• Work closely with the employee to assist with timely return of required paperwork.
• Review medical certifications and other documentation to determine if employee qualifies for leave.
• Generate and send designation notices to employees within the appropriate time frame.
• Provide frequent updates to clients regarding an employee’s leave request, status, and return to work dates.
• Act in an advisory role for reasonable accommodations under ADA and process approvals per the client’s direction.
• Help clients navigate complicated leave of absence cases and regulations.
• Generate weekly and ad-hoc reports for clients and employees.

• Draft materials for research (discussion guides, surveys, stimuli, etc.) to help address our clients’ key business questions
• Manage / Work closely with programming and fielding partners
• Analyze quantitative and qualitative primary market research data to address the business objectives
• Develop a highly visual and compelling PowerPoint presentation of the “story” and implications for our clients
• Add value by translating research findings into the “so-whats” for our clients
• Aid in proposal development as needed
• Mentor Associate Consultants and new Consultant hires

Consultant, PMR

• Develop and execute client benefit strategies; advise clients on all areas of compliance
• Assist in preparing requests for proposals and renewals of benefit coverage
• Provide client utilization and monthly financial reporting to clients with analysis of activity and large claim detail
• Partner with Producers to lead client meetings and presentations, and onboard new clients
• Delegate tasks, training, and onboarding as appropriate
• Participate in market meetings, client functions, industry seminars and training programs as directed
• Maintain knowledge of benchmarking, reporting & analytics, compliance, and regulations in the benefits arena
• Perform miscellaneous duties and projects
• Define and execute strategies to maintain ACA compliance and expanded benefit consulting services for clients
• Develop annual planning calendar for book of business
• Partner with Benefit Carriers to develop strategies and services to drive participant goals and ensure compliance with overall plan guideline and regulations
• Provide direction on client messaging strategy and media, and review client employee benefits related communications content
• Assist clients with inbound support related to short & long term benefits investment strategy, plan design, rates, and open enrollment tools
• Actively participate in client strategy discussions and provide strategic analysis and consulting expertise for clients’ benefit programs
• Manage client benefits program implementation and the annual client benefits renewal process
• Manage and facilitate client escalations for your clients
• Participate in and assist in oversite of compliance (1094/1095, PCORI, etc.), wellness and DOL audits for assigned clients
• Some travel required, including overnight travel
• Must be willing to conduct meetings after hours, as requested by clients

• Remote troubleshooting for clients: Diagnose and resolve client issues across AV, networking, control, lighting, and surveillance platforms using remote management tools
• Remote support for Daisy techs: Provide expert support for our internal Daisy Technicians when they are in the field
• Case creation and management: Open a case in Dynamics for every material interaction and either resolve and close, or assign to a branch with full context
• Client engagement: Build trust on every call
• Work order and booking: When a truck roll is required, create the work order, schedule the booking against branch capacity, and confirm details with the client
• Payment collection: Collect payment from clients over the phone using Daisy payment links
• DaisyCare / membership enrollment: Sign clients up for ongoing support programs
• Lead handling: Pre-qualify leads against the documented lead-management process and assign them to the appropriate branch sales contact
• Documentation: Capture clear, accurate notes for every case so the next person picking it up loses no context
• Continuous improvement: Surface gaps in processes, systems and training; help refine call-center processes as the function scales

Tech Support Consultant

• Lead large and complex forensic equipment loss investigations with minimal oversight
• Evaluate damage to industrial, commercial, and specialty equipment
• Determine cause of loss, extent of damage, and repair or replacement scope
• Schedule and conduct site inspections and field assessments
• Review client provided records including invoices, budgets, schedules, and technical documentation
• Perform financial analysis to develop damage estimates and restoration costs
• Prepare clear, well supported expert reports for insurers, third party adjusters, attorneys, corporations, and private clients
• Present expert opinions during client meetings, mediations, depositions, and legal proceedings
• Maintain direct and consistent communication with clients and stakeholders
• Mentor and support junior consultants through technical guidance, field support, and report review
• Participate in peer review and quality control activities
• Actively support business development through client outreach, industry events, and professional presentations
• Coordinate with internal teams to meet project scope, schedule, and budget expectations
• Maintain accurate job files, documentation, and records
• Perform other duties consistent with a senior consulting role

Senior Equipment Loss Consultant

• Design, develop, test, and deploy Workday integrations using: EIB (Enterprise Interface Builder), Core Connectors, Studio, Workday Web Services (WWS), REST/SOAP APIs, PECI/PICOF.
• Build inbound and outbound integrations between Workday and external systems, including SAP HR and FICO modules.
• Analyze business requirements and translate them into technical integration solutions.
• Troubleshoot integration failures, data issues, and system errors.
• Monitor and maintain existing integrations for performance and reliability.
• Support Workday enhancement and upgrade projects.
• Create technical documentation, mapping specifications, and support procedures.
• Collaborate with cross-functional teams including HRIS, Payroll, Finance, Security, and external vendors.
• Ensure compliance with data security, privacy, and governance standards.
• Participate in testing activities including unit testing, SIT, UAT, and regression testing.

Workday Integration Consultant – Contract

• Achieve the operations and business performance goals for their portfolio of Franchisees, as set by their regional operations leader.
• Facilitate Annual Planning and Franchise Business Review process with Franchisees to assess performance based on previous goals and commitments, and to align on future goals and commitments.
• Align priority areas with Franchisee to drive the business in sales, profitability and network growth, while delivering a safe and consistent brand experience.
• Develop plan to coach Franchisee, through regular check-ins, to follow-through on commitments.
• Track and review on-going data and analytics to guide Franchisee actions toward their goals, commitments, and plans.
• Interpret data to provide coaching and recommendations on priorities for Franchisee to address.
• Follow up on Franchisee commitments and monitor data to check progress.
• Support Franchisees in understanding the processes for remodeling and building new restaurants.
• Align with the construction team and the Franchisee, monitor the milestones, and hold the Franchisee accountable to ensure that completed facilities meet required operational specifications.
• Provide support during all remodel and new store openings.
• Facilitate communications between Franchisee and applicable cross-functional partners based on Franchisee’s individual goals and opportunities in pursuit of safe and consistent brand experience, same-store growth, and preparations for unit growth.
• Participate and work “as-needed” with the Field Marketing Team on updates for operations initiatives and new marketing product and promotion rollouts.
• Monitor and support the execution of local, DMA and regional marketing plans.
• Perform evaluations on restaurants as-needed based on the Franchisee Business Review process or other indicators.
• Partner with Field Training Team to coordinate training support to the franchisee.
• Ensure the effective use of G&A expenses within parameters set by regional leads.
• Complete all responsible administrative functions and requirements of the position in a timely manner.

Franchise Business Consultant – Dunkin'

• Provide critical support for the Playbook App by assisting clients with onboarding, training, and ongoing application support
• Deliver exceptional customer service to athletes, families, and club staff
• Contribute to marketing and user feedback efforts to support the growth and effective use of the Playbook App by clients
• Serve as a point contact of support for club directors, recruiting coordinators, and staff using the Playbook App
• Assist with club onboarding, including setup coordination, basic training support, and follow-up communication
• Track onboarding progress and maintain organized records of club engagement and adoption
• Support athletes, parents, and club staff with basic app questions, navigation guidance, and issue escalation
• Collaborate with internal team members to ensure consistent, high quality support
• Assist with drafting and managing email communications to club directors, partners, and families
• Support marketing initiatives related to the Playbook App, including outreach campaigns, messaging support, and content organization
• Help track engagement metrics and user adoption trends across participating clubs
• Assist with data tracking related to club usage, feedback, and engagement

Athletic Consultant

• Lead analysis of primary and secondary data to generate meaningful value, access, pricing insights and recommendations for our clients (biopharmaceutical / pharmaceutical companies) across US payer and stakeholder types, including both qualitative (e.g., IDIs, focus groups, ad-boards) and quantitative project work.
• Support team members by both coordinating and guiding the work of more junior staff members and effectively communicating as a partner to project managers and leadership.
• Create and present client-ready materials, including research materials, interim deliverables, and final project reports.
• Provide thought leadership in evidence strategy, value, market access and pricing in both client- and non-client-related activities (e.g., external conferences).
• Train and mentor more junior staff during projects, in internal training efforts, and through formal / informal mentorship.
• Support business development activities (e.g., proposal writing) as training for future role as a BD lead.
• Support the growth of the EVAP function through involvement in internal initiatives focused on consultant’s professional development, training, and resources.

Senior Consultant, Value, Access, Pricing

• Communicate and demonstrate the power of Workday's applications
• Deliver compelling technical product presentations, demonstrations, workshops, and seminars
• Assist in the closure of sales opportunities
• Contribute to qualification of prospects and proposed demonstration criteria
• Assist sales in response to RFIs and RFPs
• Participate in discovery sessions alongside sales
• Provide technical expertise to sales staff and customers through presentations and demonstrations

Solution Consultant – FIN

• Ensure successful implementation of Workday’s HR solutions for healthcare customers.
• Implement Workday solutions efficiently with customers through industry, product, and consulting expertise.
• Take ownership of establishing and encouraging leading practices for all deployments.
• Conduct requirements gathering, configuring systems, converting data, and solutions testing.

Senior Consultant – Compensation, HCM

• Support key components of the offering lifecycle, from opportunity assessment and requirements development through pilot, launch, and ongoing optimization
• Develop differentiated wealth management offerings by deeply understanding client segments, behaviors, and unmet needs
• Partner with analytics, research, and customer insights teams to ground decisions in data and real client behavior
• Run pilots and experiments to test hypotheses, refine value propositions, and inform scaling decisions
• Build clear, compelling product narratives and leadership‑ready materials that articulate vision, trade‑offs, and impact
• Collaborate cross‑functionally with technology, UX, product teams, service, operations, and distribution to bring offerings to life
• Monitor and refine success metrics to inform ongoing investment and evolution

Consultant, Wealth Management

• Advise and support Franchise Owners through a consultative approach to help them achieve and exceed strategic goals
• Serve as a trusted partner to school leadership, ensuring the delivery of premier early education, trusted care, and service excellence across the Primrose network
• Build and nurture consultative relationships with Franchise Owners and school leaders, fostering trust, collaboration, and shared accountability for performance and results
• Provide holistic support across enrollment and marketing, business management, education, and operations, leveraging data, best practices, and network insights to drive continuous improvement
• Analyze school performance metrics and quality indicators, and partner with school leadership to develop and implement actionable plans for growth, improvement, and sustained performance
• Facilitate strategic planning and goal-setting conversations with Franchise Owners, ensuring alignment with Primrose’s mission, premium brand standards, and business objectives
• Coach and mentor Franchise Owners and school leaders on effective practices related to enrollment growth, financial management, curriculum implementation, and staff development
• Conduct quality assurance and Service Excellence Assurance activities, documenting strengths and opportunities through action plans and following up to ensure consistent execution of Primrose brand standards
• Serve as the first point of contact for operational challenges, brand non-compliance, reportable incidents, and school issues, guiding schools through resolution with empathy, professionalism, and care
• Collaborate with regional team members, cross-functional partners, vendors, and regulatory agencies to deliver integrated support, ensure compliance, and share insights that strengthen the broader network
• Ability to travel up to 80% of the time.

Franchise Business Consultant

• provide a wide range of consultation, analytics, and strategic support
• conducting consultative analytics and crafting executive level recommendations
• provide a broad range of ad hoc analytical support to business partners
• offer mentorship to team members
• deliver analyses and insights to drive business planning and ongoing decision making
• find opportunities to streamline work processes to improve efficiency and effectiveness
• proactive partnership and communication with business and finance partners

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Consultant

Consultant, PMR

Consultant

Tech Support Consultant

Senior Equipment Loss Consultant

Workday Integration Consultant – Contract

Franchise Business Consultant – Dunkin'

Athletic Consultant

Senior Consultant, Value, Access, Pricing

Solution Consultant – FIN

Senior Consultant – Compensation, HCM

Consultant, Wealth Management

Franchise Business Consultant

Business Analysis Consultant