Program Consultant – Waste Diversion

CET Logistics

Program Consultant focusing on waste diversion by providing technical assistance and managing relationships with clients. Involved in written communication, data entry, and in-person events.

Posted 6/14/2026full-timeRemote • Massachusetts, Rhode Island • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $27 per hourWebsite

About the role

Key responsibilities & impact

Provide waste management technical assistance and program information to customers and prospects over the phone and email
Produce written content such as emails, newsletters, reports, web content, and/or presentations
Assist with virtual and in-person events, such as planning logistics, hosting virtual meetings, recruiting speakers, collecting registrations, and networking
Perform research on alternative outlets for waste materials
Enter data into appropriate platforms to track customer interactions and results
Generate regular client invoices and reports, compiling metrics and progress towards program deliverables
Act as liaison with vendors, partners, customers, and other stakeholders
Some travel throughout Central/Eastern MA and RI to deliver in-person presentations

Requirements

What you’ll need

At least 2 years of customer service experience and written communications experience, or 3-4 years of customer service (phone, email) and written deliverable (writing newsletters, blogs, program outcome reporting) experience
1 year of waste-related field experience is preferred
Excellent writing skills and can draft clear, well-organized, engaging written material for tip sheets, case studies, blog posts, and other web content
Strong communication skills with an ability to establish rapport with customers, clients, vendors, and coworkers on the phone, over email, in meetings, and at presentations and events
Excel at using Microsoft Office
Experience using spreadsheets and other digital tools to track and report on data
Experience in CRM platforms helpful, Salesforce preferred
Accuracy and attention to detail required
Strong organizational and time management skills with the ability to work independently and with minimal supervision
Ability to work with multiple programs and deliverables in a collaborative environment
High-speed internet access and a working location free from distractions and interference during business hours
Ability to speak Spanish, Portuguese, Haitian, or Chinese is helpful but not required.

Benefits

Comp & perks

Health, wellness, and paid time off benefits begin on day one
Generous paid time off including vacation and personal/sick time
8 paid holidays and 5 floating holidays
Comprehensive medical and dental insurance with generous employer contributions
Flexible spending health and dependent care accounts
Vision insurance
Life insurance which includes an employer paid group plan
Disability insurance
Supplemental accident, critical illness, and hospital indemnity insurance
Pet insurance
Employer paid Employee Assistance Program
Monthly mindfulness and stress reduction offering
Retirement plan with a 3% company match
Monthly $85 stipend for home internet and/or phone expenses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicewritten communicationwaste managementdata entryreport generationresearchevent planningcontent writingCRM platformsMicrosoft Office

Soft Skills

strong communicationorganizational skillstime managementattention to detailindependencerapport buildingcollaborationengagementadaptabilityproblem-solving