Partner Support Consultant

Zillow

Partner Support Consultant working remotely to provide consultation and troubleshooting for real estate professionals. Assisting with technical issues, billing inquiries, and product education through various channels.

Posted 7/15/2026full-timeRemote • California, Colorado, Connecticut, District of Columbia, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Ohio, Rhode Island, Vermont, Virginia, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and support, with a strong focus on relationship management and issue resolution. Capable of effectively managing high volumes of customer interactions while maintaining organizational and time management skills.

Highest-signal resume keywords

Customer-Facing ExperiencePerformance Target AchievementMultitasking AbilityVerbal and Written CommunicationAdaptability to Change

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Compassionate CommunicationOrganizational SkillsTime ManagementTeam SupportCustomer Advocacy

Industry Keywords

Contact Center ExperienceWork-From-Home EnvironmentCustomer SupportBilling InquiriesTechnical TroubleshootingReal Estate KnowledgeIssue ResolutionCustomer Relationship ManagementInbound and Outbound CallsEmail and Chat Support

About the role

Key responsibilities & impact

Work with a team focused on troubleshooting technical issues, handling billing inquiries, and educating partners on our products and services through a variety of channels
Provide world-class support to Zillow’s Partners and real estate agents
Address issues while anticipating our customer’s needs and maintaining a high level of integrity and customer service
Act as subject matter experts on Zillow’s products, features, and functionality, striving to resolve inquiries the first time they contact us

Requirements

What you’ll need

1-2 years working in a contact center and work-from-home environment is preferred
At least 1-2 years of experience in a customer-facing role understanding the customer is our North Star
Demonstrated track record of meeting or exceeding performance targets/goals
Experience managing large amounts of customer contacts (inbound and outbound calls, chat, and emails) in a timely manner
Proven organizational, and time management skills with the ability to multitask during customer contacts
Experienced working from home in a designated private space and able to meet specific internet and space requirements
Confident and compassionate with both verbal and written communication
Adaptable to ongoing changes in process and structure
Supportive of your team and striving to consistently treat everyone with respect, compassion, and appreciation
An advocate for our Partners and Zillow who is able to go beyond issue resolution to protect and strengthen the relationship.

Benefits

Comp & perks

Competitive base salary
Eligibility for equity awards based on factors such as experience, performance and location.