Corporate Complaint Consultant – Executive Escalation Specialist

Bank of America

Corporate Complaint Consultant providing resolution for high-priority corporate complaints and producing detailed reports. Working with various stakeholders to enhance operational excellence and support compliance standards.

Posted 7/17/2026full-timePennington • New Jersey, Rhode Island • 🇺🇸 United StatesMid-LevelSenior💰 $71,500 - $107,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-priority corporate and regulatory complaints, providing analytical support, and driving operational excellence within a Line of Business or Enterprise Control Function. Proficient in root cause analysis, quality assurance, and maintaining adherence to enterprise-wide standards.

Highest-signal resume keywords

Consumer Investments ExperienceBrokerage Business UnderstandingAnalytical Skills for Root Cause AnalysisStrong Written and Verbal CommunicationCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Problem-Solving SkillsInterpersonal SkillsOrganizational SkillsSelf-StarterFlexibility

Industry Keywords

Corporate ComplaintsRegulatory ComplaintsOperational ExcellenceQuality AssuranceQuality Control

About the role

Key responsibilities & impact

Provide immediate end-to-end resolution of high-priority corporate and regulatory complaints
Own the client contact until resolution
Provide updates to appropriate stakeholders
Produce a detailed post-mortem report once breakdown areas have been identified
Identify improvement opportunities and actionable projects that correlate directly with the detailed gap analysis and post-mortem report
Driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF)
Provide analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards
Monitor and test controls and implement quality assurance and quality control processes within the LOB or ECF

Requirements

What you’ll need

Experience with Consumer Investments (Merrill Edge)
Understanding of brokerage business and products
Strong written and verbal communication skills
Professional presence and ability to interact with various levels of the organization
Strong analytical skills for root cause analysis and issue summarization
Problem-solving and follow-up skills with the ability to escalate and resolve issues
Self-starter who works independently with minimal oversight
Strong interpersonal skills and ability to collaborate across teams
Superior customer service skills, including handling difficult conversations with frustrated clients
Strong organizational skills with the ability to manage multiple priorities and meet deadlines
Flexibility to shift priorities on short notice
Sense of urgency and ability

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Access to paid time off
Resources and support to employees