Tech Support Consultant

Daisy

Remote Tech Support Consultant resolving audio-visual and networking issues for smart space clients. Working from home to enhance client technology experiences through expertise and support.

Posted 5/28/2026full-timeRemote • Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $96,000 - $120,000 per yearWebsite

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Remote troubleshooting for clients: Diagnose and resolve client issues across AV, networking, control, lighting, and surveillance platforms using remote management tools
Remote support for Daisy techs: Provide expert support for our internal Daisy Technicians when they are in the field
Case creation and management: Open a case in Dynamics for every material interaction and either resolve and close, or assign to a branch with full context
Client engagement: Build trust on every call
Work order and booking: When a truck roll is required, create the work order, schedule the booking against branch capacity, and confirm details with the client
Payment collection: Collect payment from clients over the phone using Daisy payment links
DaisyCare / membership enrollment: Sign clients up for ongoing support programs
Lead handling: Pre-qualify leads against the documented lead-management process and assign them to the appropriate branch sales contact
Documentation: Capture clear, accurate notes for every case so the next person picking it up loses no context
Continuous improvement: Surface gaps in processes, systems and training; help refine call-center processes as the function scales

Requirements

What you’ll need

High school diploma or equivalent
3 to 5 years of experience in AV, networking, or technology integration, with meaningful time spent troubleshooting remotely or by phone
Working knowledge of at least one major control platform (Control4, Savant, Crestron, URC, Josh.ai, or Elan); Control4 Certification preferred
Solid networking fundamentals across routing, switching, and Wi-Fi (Araknis, Ubiquiti, eero, Fortinet, Cisco, Ruckus, or similar)
Comfort with CRM-based case management (Dynamics 365 a plus) and telephony / messaging tools (RingCentral, Beetexting)

Benefits

Comp & perks

401(k)
Dental insurance
Health insurance
Paid time off
Parental leave
Training & development
Vision insurance

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

remote troubleshootingAV integrationnetworkingcontrol platformtroubleshootingnetwork fundamentalscase managementpayment collectionlead managementdocumentation

Soft Skills

client engagementtrust buildingcommunicationproblem-solvingcontinuous improvement

Certifications

Control4 Certification