Community Manager

• Monitor public social platform discussions where WES services, timelines, evaluations, or policies are referenced.
• Identify high visibility legacy threads and emerging discussions that may influence customer perception or search results.
• Track recurring questions, pain points, or misunderstandings surfacing in community conversations.
• Provide clear, factual, and broad responses to general questions about WES processes and services where appropriate.
• Correct misinformation or outdated narratives that could materially mislead prospective users.
• Ensure all responses align with current policies, approved messaging, and organizational values.
• Assess sensitivity and potential reputational risk before engaging in discussions.
• Escalate complex, highly visible or sensitive threads to appropriate internal stakeholders.
• Guide users toward official WES documentation, FAQs, and support channels for accurate and specific assistance.
• Collaborate closely with Customer Service leadership.

Community Response, Engagement Specialist

• Monitor public social platform discussions where WES services, timelines, evaluations, or policies are referenced
• Identify high visibility legacy threads and emerging discussions that may influence customer perception or search results
• Track recurring questions, pain points, or misunderstandings surfacing in community conversations
• Provide clear, factual, and broad responses to general questions about WES processes and services where appropriate
• Correct misinformation or outdated narratives that could materially mislead prospective users
• Ensure all responses align with current policies, approved messaging, and organizational values
• Assess sensitivity and potential reputational risk before engaging in discussions
• Escalate complex, highly visible or sensitive threads to appropriate internal stakeholders
• Guide users toward official WES documentation, FAQs, and support channels for accurate and specific assistance
• Collaborate closely with Customer Service leadership to ensure alignment during periods of elevated ticket volume
• Maintain a credible, respectful, and professional presence that reflects WES’s mission and values

Community Response and Engagement Specialist

• Own and manage Crunchbase’s day-to-day social media presence across LinkedIn, X, YouTube, Instagram, Facebook, and emerging platforms
• Develop and maintain a social and editorial calendar aligned to company priorities, industry trends, and timely market conversations
• Create platform-native content including written posts, short-form videos, carousels, clips, and data-driven visual content
• Identify and amplify unique stories using Crunchbase data, including startup funding trends, acquisition activity, founder momentum, and market shifts
• Shape and evolve Crunchbase’s social voice to be insightful, engaging, and credible with founders, investors, operators, and enterprise buyers
• Monitor platform trends, audience behavior, internet culture, and emerging content formats to identify opportunities for experimentation and audience growth
• Analyze content performance, engagement metrics, and competitive activity to continuously optimize strategy and execution
• Develop and execute Crunchbase’s community engagement strategy across relevant online communities and forums
• Build and maintain Crunchbase’s presence on Reddit through thoughtful participation and audience engagement
• Own Crunchbase’s G2 presence, including review generation, responses, reputation management, and audience engagement initiatives
• Identify additional communities, forums, and industry spaces where Crunchbase should actively contribute, including Slack groups, Quora, and niche business communities
• Monitor community conversations and surface insights, customer pain points, recurring themes, and market opportunities back to internal stakeholders
• Strengthen Crunchbase’s visibility and credibility across online conversations influencing brand perception and buying decisions
• Help position Crunchbase as a trusted and influential voice across startup, investment, and technology conversations
• Experiment with new content formats, emerging platforms, and AI-powered discovery experiences to expand audience reach and engagement
• Partner cross-functionally with Marketing, Communications, Product Marketing, and Revenue teams to align messaging and campaign priorities
• Support broader brand awareness, thought leadership, and audience growth initiatives through strategic social and community engagement

Senior Manager, Social & Community

• Manage relationships across creator and influencer platforms (e.g., TikTok Shop, Levanta, CreatorIQ, Shopify affiliates or similar)
• Identify, vet, and onboard creators aligned with brand voice and campaign goals
• Build and execute creator campaigns from brief to content review to performance recap
• Track creator performance and content licensing opportunities (Spark Ads, organic-to-paid conversion, whitelisting)
• Cultivate creator relationships beyond the campaign brief, including coordinating and attending in-person touchpoints such as coffee meetings, meals, and brand social events to build authentic, long-term partnerships
• Own day-to-day community engagement across brand social channels (comments, DMs, community interaction)
• Execute social strategy aligned with broader brand and marketing goals
• Monitor trends and proactively suggest campaign or community opportunities
• Monitor and respond to reviews across platforms (e.g., Google, Sephora, Ulta, Amazon, Trustpilot)
• Flag recurring product or customer service themes to relevant internal teams
• Maintain brand voice and tone across all public-facing responses
• Coordinate logistics for brand events, activations, and creator collaborations (in-person and virtual)
• Attend and support NYC-based events, pop-ups, and creator meetups as needed
• Partner cross-functionally with marketing, PR, and product teams to align event strategy with broader campaigns
• Own content strategy and capture at brand events and activations, from shot lists to on-site production, ensuring content is optimized for social and community channels

Community & Social Manager

• The 1000heads Content & Community team is a proud, powerful collective of social media obsessives, driven by the desire to deliver kick-ass social-first content and engage in the trendiest cultural conversations on behalf of some of the world’s most impressive brands.
• You will work closely with a whole host of departmental specialists, from Creative and Production to Insights, Relationships, and Strategy to deliver transformational social-first work for our clients.
• To be part of the Content & Community team, you must be a social platform obsessive, a trendspotter, passionate creator and creative, a curious copywriter, and a publishing platform expert.
• If adapting the latest meme format for a major brand gives you thrills and carefully curated Instagram feeds leave you visibly electric, this is the team for you.

• You'll execute daily community management across TikTok, Instagram, YouTube, Pinterest, and emerging platforms, ensuring a consistent and culturally relevant brand presence
• You'll write thoughtful, on-brand responses to comments and DMs, proactively engaging with audiences to build meaningful connection and participation
• You'll moderate conversations across channels to maintain a positive, elevated, and brand-safe community environment
• You'll route customer service and support-related inquiries to appropriate teams while maintaining a polished, empathetic, and reassuring tone
• You'll maintain and update the social content calendar in partnership with the Social Media Senior Manager, ensuring alignment across campaigns and priorities
• You'll handle content scheduling, publishing, tagging, QA, and end-to-end channel execution across platforms
• You'll support creative ideation and briefing for social-first content across Instagram, TikTok, YouTube, and Pinterest
• You'll monitor trends, cultural moments, creators, and conversations to identify timely opportunities for brand participation
• You'll surface community-driven content ideas, reactive opportunities, and audience participation concepts to support ongoing content strategy
• You'll support community experiences and micro-events in partnership with the Community Manager, helping bring engagement initiatives to life
• You'll ensure all published content aligns with brand voice, visual identity, and platform best practices

Social and Community Coordinator

• Responsible for end-to-end event planning and delivery for all Nonprofit Community events, including global multi-day in-person Community Sprints, Nonprofit Engagement events at World Tours and conferences, and global virtual events
• Manage event registration & attendance management
• Coordinate in-person event logistics with Salesforce building services teams for event space, AV, building security, and unique attendee needs
• Create and manage Salesforce campaigns for all Nonprofit Community AMAs
• Serve as a key point of contact between the Nonprofit Community team and internal partner teams across the organization
• Use AI and agentic tools to build new automations that advance and streamline the work of the Nonprofit Community team
• Oversee and facilitate online and offline community groups, ensuring active engagement and fostering a positive environment
• Support and develop engaging content for community communications, including posts in the Trailblazer Community, Slack, announcements, and social media posts

Community Associate

• Be the first point of contact for patients and referral sources
• Verify patient registration and confirm benefit coverage
• Collect necessary documentation and communicate with third party payers
• Ensure prior authorization for medical services is completed

Patient Access Specialist – Home & Community Based Services

• Build and grow Jerry's organic presence across key channels like Reddit, Quora, YouTube, and TikTok — the places our customers actually congregate
• Develop Jerry's playbook for how to show up in each community: when to post, when to reply, when to stay silent
• Grow Jerry’s subreddits into active, trusted communities
• Build a content and engagement strategy that scales without losing authenticity, leveraging AI where it helps
• Work with Growth and Content teams to ensure consistency across channels
• Measure what matters: sentiment, share of voice, referral traffic, and LLM citation

Community Specialist

• Build and grow Jerry's organic presence across key channels like Reddit, Quora, YouTube, and TikTok
• Develop Jerry's playbook for community engagement
• Grow Jerry’s subreddits into active, trusted communities
• Build a content and engagement strategy that scales without losing authenticity
• Measure sentiment, share of voice, referral traffic, and LLM citation

Community Engagement Associate

• Build and grow Jerry's organic presence across key channels like Reddit, Quora, YouTube, and TikTok
• Develop Jerry's playbook for how to show up in each community: when to post, when to reply, when to stay silent
• Grow Jerry’s subreddits into active, trusted communities
• Collaborate with Growth and Content teams to ensure consistency across channels
• Measure sentiment, share of voice, referral traffic, and LLM citation

Community Engagement Coordinator

• Partners with branch and market leaders to support employee readiness, ensure consistent execution of standards, and strengthen the client experience across branch locations.
• Provides onboarding support, field‑based coaching, and training reinforcement while also helping identify trends, improve processes, and reduce operational risk.
• Leads structured onboarding, role transitions, and early development support for new and promoted employees across assigned markets, ensuring consistent use of established training programs, certification requirements, and defined milestone touchpoints.
• Partners with Community Banking leaders to assess talent readiness, identify skill gaps, align on performance priorities, and support market-level goals related to client experience, growth, and operational excellence.
• Conducts routine branch visits to evaluate execution against standards, provide real-time coaching, deliver scenario-based training, and reinforce expectations related to service quality, referral behaviors, sales practices, and operational controls.
• Provides targeted coaching through observation, transaction and account reviews, documentation checks, and other activities to improve accuracy and reduce risk.
• Facilitates regular connections with branch leadership to reinforce enterprise initiatives, communicate process or policy changes, and ensure alignment on operational expectations.
• Monitors key performance and operational indicators—including client experience insights, referral activity, documentation quality, exception trends, losses, reconciliations, audit findings, and training progress—and partners with leaders to develop action plans addressing emerging risks.
• Maintains standardized documentation such as onboarding updates, branch visit summaries, coaching observations, evaluation forms, and action plans to ensure visibility, trend analysis, and consistent follow‑through.
• Supports enterprise and market‑wide initiatives, projects, and operations review follow‑up by providing feedback, training, and validation of resolution steps.
• Collaborates with cross‑functional partners to escalate branch needs, improve tools and resources, and influence enhancements to operational processes and controls.
• Participates in talent selection and development activities for branch roles, supporting readiness and providing supplemental leadership capacity during Community Market Leader absences when needed.
• Represents the bank in community involvement and financial education initiatives, supporting Community‑to‑Community (C2C) commitments and reinforcing the bank’s presence and reputation in local markets.
• Completes all work accurately and in accordance with regulatory requirements, policies, and procedures, maintaining current knowledge through required training, ongoing coursework, and continuous learning in a highly regulated environment.
• Serves as a change champion, helping branches adopt new systems, processes, and enterprise initiatives through structured training, reinforcement, and feedback loops.

Community Market Specialist

• Deliver accurate and empathetic information about disease progression, symptoms, and unmet needs for patients and caregivers
• Empower patients and caregivers with knowledge and tools to navigate their DMD or SMA journey
• Educate patients and caregivers about the benefits, proper use, and potential side effects of the brand product(s), ensuring adherence to company-approved materials and guidelines
• Provide resources and education on treatment expectations
• Develop relationships with local advocacy chapter leads and attend events throughout the country by hosting the Novartis table, meeting with DMD or SMA families, answering questions and delivering presentations
• Reactively respond to virtual inquiries from patients and/or caregivers that come through via phone or email
• Hold virtual meetings with local patient advocacy leads and/or local communities to provide education; these events may occur on weekends or weekdays after hours
• Provide insights/learnings to cross functional teams to help support development of educational materials, presentations, and resources to further patient and caregiver understanding
• Identify gaps in patient and caregiver knowledge and provide recommendations for improving educational content
• Document interactions and feedback from patients and caregivers to improve the education program and support outcomes tracking
• Contribute and participate in required internal and business reviews; may include preparation of meeting materials
• Contribute and participate in functional planning for tactical plan, budgeting, etc.
• Maintain high scientific and current knowledge about responsible products and therapeutic areas and maintain working knowledge of required platforms and processes (Concur, Salesforce, FUSE, etc.)

AD, Patient & Community Liaison Northeast

• Implement and execute community engagement strategies that cater to local needs while supporting the broader enterprise community strategy.
• Lead the development, management and curation of a portfolio of community partners to advance Target’s brand and reputation and manage risk in critical markets through philanthropic investments in community nonprofits.
• Build strong partnerships with community stakeholders in assigned geography through regular communication, market visits and engagements.
• Develop community activations that foster a sense of belonging for our team, guests, and communities.
• Stay current on business and community needs through community listening, assess risks, gaps and opportunities, and design and execute solutions leveraging community engagement programs, resources and relationships to achieve stated goals.
• Proactively build and capitalize on opportunities to amplify Target’s impact in critical markets through marquee events and activations, integration of HQ capabilities in local community engagement initiatives, senior leader involvement etc in community impact programs.
• Collaborate directly with Stores, GSCL VPs/SDs or HQ leaders to lead and support local community engagement events and initiatives, providing consultation, training, thought-partnership and support on Field-facing programs to help them achieve their goals.
• Coordinate cross-functionally within assigned region/market with Field Leadership, Government Affairs, Assets Protection, HR and other teams to ensure community impact is represented and contributing to shared business objectives.
• Lead development of community-specific portfolio strategies over time to achieve stated goals including development of nonprofit pipeline and ongoing management throughout the grant lifecycle; manage grant execution, processing and vetting for identified non-profit/NGO partners; and ensuring proposal and reporting compliance, adherence to grant agreements, and timely and accurate processing in partnership with Philanthropy Operations team.
• Responsible for the budget management of corporate giving philanthropic funds.
• Collaborate cross-functionally across CSE on programmatic and operational processes and routines including team member engagement programs, community events and activations, data/reporting needs, communication initiatives and team member trainings.

Regional Business Partner – Community & Stakeholder Engagement

• Responsible for planning and delivering capacity-sharing and convening activities.
• Ensuring partners insights are shared with internal teams.
• Coordinate partnerships’ coordination and alignment across teams.
• Manage logistical and operational readiness for activities and convenings.
• Plan and manage high-quality capacity-sharing agendas and learning experiences.
• Design convening agendas and collective action experiences.
• Help develop trust-based long-term relationships with immigrant-led organizations/groups/coalitions.
• Capture and synthesize ground-truth intelligence from activities and partner interactions.
• Contribute to external thought leadership by translating insights into clear lessons and examples.

Partner, Community Initiatives

• Own and execute best-in-class, social-first content across platforms (IG, TikTok, X, YouTube Shorts, etc.)
• Concept and ideate creatively against a brief, bringing bold ideas to life that feel native to each platform
• Lead and execute social media shoots—from pre-pro to post
• Act fast and pivot faster—you're scrappy, resourceful, and never miss a moment
• Monitor trends, memes, and moments to jump in real-time with brand-appropriate responses
• Engage and grow our community by responding in brand voice(s), tapping into culture, and building relationships with our audience
• Partner with internal influencer teams to create seamless campaigns that integrate both social and influencer strategies
• Lead and manage the success and outcomes of all customers that you oversee through establishing and nurturing strong relationships
• Collaborate with clients and internal teams to brainstorm and produce innovative content ideas that resonate with target audiences.

• Join the Life & Legacy® team to empower donors to invest in Jewish communities.
• Deliver training and coaching for community grantees.
• Develop resources for enhancing legacy giving.
• Manage relationships with community organizations to ensure program success.
• Contribute to curriculum development on legacy training topics.
• Design engaging learning experiences including workshops and webinars.
• Facilitate communities of practice among participants.
• Manage program resources and learning opportunities on the foundation's website.

Life & Legacy Community Consultant

• Monitor and manage social media discussion threads across platforms (Instagram, TikTok, Facebook, YouTube, Reddit etc.)
• Engage with community in an appropriate tone —answering questions, and sparking deeper conversations.
• Identify and respond to opportunities for deeper engagement (e.g., users asking for advice, clarification, or product information).
• Flag trending topics, FAQs, or sensitive comments to the content teams.
• Track engagement metrics and community sentiment to help inform content and strategy.
• Stay up to date on diamond/jewelry trends and relevant news to ensure timely and relevant responses.

• Actively comment on trending content across social platforms, with a strong focus on TikTok
• Conduct daily searches for brand-related content and keywords to spot engagement opportunities
• Monitor and engage with user-generated content (UGC) and influencer posts
• Reshare relevant TikTok content to amplify reach and community involvement
• Adjust keyword searches in line with ongoing marketing campaigns or brand sponsorships
• Take part in daily content sweeps to identify and flag real-time moments for brand engagement
• Work closely with the social creative team to reshare approved UGC on Instagram Stories
• Jump on viral trends and conversations to keep the brand culturally relevant and top-of-mind
• Monitor social channels for potential issues, including negative sentiment or emerging risks
• Flag and escalate any concerning comments or content to the appropriate internal teams promptly

• Own and manage social content calendars and post approved content in a timely manner
• Engage with communities via comments leveraging the established tone and personality of each brand
• Identify opportunities for brands to participate in trends, moments, and conversations
• Help inform reporting and performance insights utilizing automated and native platform tools
• Manage comment copy across various social platforms, adapting the tone of voice to resonate with specific target audiences and maintain brand integrity
• Categorize and articulate the nuances between positive, negative, and neutral sentiment to provide the internal team with an accurate pulse of the community
• Identify high-quality User Generated Content and reactive content opportunities, sharing them with the creative team to drive timely brand relevance
• Utilize AI chat interfaces to generate high volume, on brand response drafts, significantly increasing engagement capacity without sacrificing quality
• Manage daily workloads and deadlines independently to ensure all engagement tasks are prioritized based on client needs and peak traffic times
• Use AI-driven sentiment analysis to summarize comment themes across multiple platforms and supercharge response workflows
• Ability to "flex" between different brand personas and complex TOV guidelines
• Manage the content calendar and ensure timely publication across multiple social media platforms
• Perform quality checks on content, including copy, visuals, hashtags, and metadata
• Maintain content cadence and adjust schedules as needed based on client feedback and campaigns
• Oversee the bulk content upload process, troubleshoot issues, and ensure accuracy

Community Manager jobs in New York

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Community Response, Engagement Specialist

Community Response and Engagement Specialist

Senior Manager, Social & Community

Community & Social Manager

Community Manager

Social and Community Coordinator

Community Associate

Patient Access Specialist – Home & Community Based Services

Community Specialist

Community Engagement Associate

Community Engagement Coordinator

Community Market Specialist

AD, Patient & Community Liaison Northeast

Regional Business Partner – Community & Stakeholder Engagement

Partner, Community Initiatives

Community Manager

Life & Legacy Community Consultant

Community Manager

Community Manager

Manager, Community Engagement