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About the role
Key responsibilities & impact- Actively comment on trending content across social platforms, with a strong focus on TikTok
- Conduct daily searches for brand-related content and keywords to spot engagement opportunities
- Monitor and engage with user-generated content (UGC) and influencer posts
- Reshare relevant TikTok content to amplify reach and community involvement
- Adjust keyword searches in line with ongoing marketing campaigns or brand sponsorships
- Take part in daily content sweeps to identify and flag real-time moments for brand engagement
- Work closely with the social creative team to reshare approved UGC on Instagram Stories
- Jump on viral trends and conversations to keep the brand culturally relevant and top-of-mind
- Monitor social channels for potential issues, including negative sentiment or emerging risks
- Flag and escalate any concerning comments or content to the appropriate internal teams promptly
Requirements
What you’ll need- A genuine passion for social media, with a deep understanding of TikTok and Instagram trends, culture, and tone of voice
- Proven experience in community management, ideally within a fast-paced agency environment
- Strong copywriting and storytelling skills, with the ability to craft engaging, real-time copy that resonates with diverse audiences
- Confident communicator with excellent attention to detail and a flair for writing with personality
- Comfortable juggling multiple client voices and adapting tone accordingly across platforms
Benefits
Comp & perks- Competitive salary reflective of your experience and aligned with our internal salary bands.
- Flexible Hybrid working. We work 3 days in the office and 2 from home
- 20 days of paid time off (PTO), in addition to all U.S. Federal Holidays.
- Birthday Day off – an extra day to celebrate your big day
- Wellbeing day off — one additional day off plus a $50 voucher to support your wellbeing.
- Private Healthcare cover, Tech scheme + more
- Coolr weekly socials - we get together every week to connect as a team
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Content CreationKeyword ResearchReal-Time CopywritingEngagement StrategyTrend Analysis
Soft Skills
Attention to DetailConfident CommunicationAdaptabilityStorytellingCreativity