Social and Community Coordinator

Raise Away

Social & Community Coordinator at Away, managing brand's online presence and audience engagement across social media platforms. Collaborating with teams to ensure consistent brand voice and responsiveness.

Posted 7/15/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $68,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in community management and social media engagement, with a strong focus on content coordination, audience interaction, and brand voice consistency. Proficient in managing content calendars and adapting strategies in fast-paced environments.

Highest-signal resume keywords

Community ManagementContent CoordinationSocial Media EngagementWritten CommunicationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Content SchedulingContent PublishingQuality AssuranceDigital MarketingCustomer Service Routing

Soft Skills

Organizational SkillsAdaptabilityCreativityEmpathyJudgment

Tools & Technologies

Social Scheduling ToolsContent Management Systems

Industry Keywords

Brand PresenceAudience EngagementCultural RelevanceCommunity ModerationSocial Media Trends

About the role

Key responsibilities & impact

You'll execute daily community management across TikTok, Instagram, YouTube, Pinterest, and emerging platforms, ensuring a consistent and culturally relevant brand presence
You'll write thoughtful, on-brand responses to comments and DMs, proactively engaging with audiences to build meaningful connection and participation
You'll moderate conversations across channels to maintain a positive, elevated, and brand-safe community environment
You'll route customer service and support-related inquiries to appropriate teams while maintaining a polished, empathetic, and reassuring tone
You'll maintain and update the social content calendar in partnership with the Social Media Senior Manager, ensuring alignment across campaigns and priorities
You'll handle content scheduling, publishing, tagging, QA, and end-to-end channel execution across platforms
You'll support creative ideation and briefing for social-first content across Instagram, TikTok, YouTube, and Pinterest
You'll monitor trends, cultural moments, creators, and conversations to identify timely opportunities for brand participation
You'll surface community-driven content ideas, reactive opportunities, and audience participation concepts to support ongoing content strategy
You'll support community experiences and micro-events in partnership with the Community Manager, helping bring engagement initiatives to life
You'll ensure all published content aligns with brand voice, visual identity, and platform best practices

Requirements

What you’ll need

You have a minimum of 2 years of experience in social media, community management, content coordination, or digital marketing
You have a proven ability to manage high volumes of comments and DMs with accuracy, speed, and strong judgment
You have exceptional attention to detail, especially in managing content calendars, publishing workflows, and QA processes
You have strong written communication skills with the ability to maintain a consistent brand tone
You have experience with community engagement, moderation, and the routing or escalation of customer service issues
You are highly organized with the ability to manage personal workstreams and adapt to changing timelines in partnership with your manager
You are comfortable working in fast-paced, real-time environments and agile in adapting your approach to shifting priorities
You have familiarity with social scheduling tools or content management systems
You have a passion for social media, culture, and building meaningful audience engagement through day-to-day interaction
You’re creative and innovative; you love to build great new things that are fresh and unique while staying on brand
You’re agile, and motivated by a fast-paced and ever changing environment

Benefits

Comp & perks

Take care of yourself and your family through our health insurance offerings
Invest in your future by participating in our 401(k) (with a company match!)
Find balance through our many paid time off programs (vacation, wellbeing, holidays, summer Fridays, and compassion leave - just to name a few!)
Build your travel uniform through discount codes, product stipends, and giveaways
Give back through company-sponsored volunteer and charitable opportunities