Manager, Community Engagement

We Are Social

Manager, Community Engagement at We Are Social creating campaigns and managing social content for top brands. Engaging with communities and identifying trends to drive brand relevance.

Posted 6/30/2026full-timeNew York City • California, Florida, New York • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Own and manage social content calendars and post approved content in a timely manner
Engage with communities via comments leveraging the established tone and personality of each brand
Identify opportunities for brands to participate in trends, moments, and conversations
Help inform reporting and performance insights utilizing automated and native platform tools
Manage comment copy across various social platforms, adapting the tone of voice to resonate with specific target audiences and maintain brand integrity
Categorize and articulate the nuances between positive, negative, and neutral sentiment to provide the internal team with an accurate pulse of the community
Identify high-quality User Generated Content and reactive content opportunities, sharing them with the creative team to drive timely brand relevance
Utilize AI chat interfaces to generate high volume, on brand response drafts, significantly increasing engagement capacity without sacrificing quality
Manage daily workloads and deadlines independently to ensure all engagement tasks are prioritized based on client needs and peak traffic times
Use AI-driven sentiment analysis to summarize comment themes across multiple platforms and supercharge response workflows
Ability to "flex" between different brand personas and complex TOV guidelines
Manage the content calendar and ensure timely publication across multiple social media platforms
Perform quality checks on content, including copy, visuals, hashtags, and metadata
Maintain content cadence and adjust schedules as needed based on client feedback and campaigns
Oversee the bulk content upload process, troubleshoot issues, and ensure accuracy

Requirements

What you’ll need

1+ year experience managing social communities for professional brands or agencies.
Bachelor's degree in Communications, Marketing, or a related field
Deep understanding of the technical and cultural differences between TikTok, X, Instagram, and emerging social spaces
Experience with industry-standard tools including Sprinklr, Sprout Social, Hootsuite, and Brandwatch
Serial social media user who can show a deep understanding of key platforms
Exceptional written communication skills with a portfolio/samples of social copy
Strong organizational and communication skills
A "solutions-oriented" approach to problem-solving under tight deadlines

Benefits

Comp & perks

Our passport program lets you explore and work from one of our 18 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and more
We like to laugh, we live for celeb gossip and we’re great on AUX
You best believe we know how to celebrate our wins. And our losses (it’s how we learn)
From carbon offsets to community kitchens, we’re passionate about making a difference
Did we say snacks? Because we have great snacks (Shoutout to Sheila who keeps the kitchen stocked)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Social Media StrategyContent CreationCommunity EngagementTrend IdentificationUser Generated Content Management

Soft Skills

Organizational SkillsProblem-SolvingCommunication Skills