We Are Social

Account Manager

• Manage the day-to-day activities of client accounts.
• Serve as the key point of contact for clients, receiving briefs, and communicating them effectively to internal teams.
• Collaborate with departments (creative, content, strategy, production) to maintain timelines, coordinate cost control and supplier relationships, and manage shoots and productions.
• Support digital PR and talent management activities.
• Provide supervision/mentorship to junior team members.

People Operations

• Manage end-to-end employee lifecycle administration, from onboarding and contract generation to performance review logistics and offboarding.
• Maintain HR system data integrity, policy updates, and compliance requirements.
• Operate as an approachable first point of contact for day-to-day team queries regarding policies, benefits, and workplace support.
• Support monthly payroll readiness by compiling employment changes and variations for Finance.
• Partner with hiring managers to source, screen, and build talent pipelines for agency roles.
• Coordinate recruitment logistics and maintain engaging, clear communication to deliver a standout candidate experience.
• Coordinate agency learning and development activities, and external training logistics.
• Support DE&I initiatives and activities that drive team connection, boost morale, and champion our agency culture.

People & Culture Coordinator

Research Analyst

• Diseñar procesos de investigación social-first (cuali y cuanti) adaptados a las necesidades de los clientes y a los objetivos de negocio.
• Elaboración y supervisión de reportes y auditorías de métricas, performance, conversación, competencia, audiencia, paid media, entre otros. Así como la presentación y explicación a equipo interno, clientes y prospectos.
• Colaborar en el desarrollo de nuevas metodologías, técnicas, best practices y procedimientos del equipo de R&I.
• Monitorizar el entorno digital para identificar tendencias, comportamientos de los consumidores y subculturas antes de que se vuelvan mainstream.
• Transformar grandes volúmenes de datos en conclusiones claras, accionables y con un enfoque narrativo para alimentar los briefs creativos y estratégicos.
• Presentar informes de alto impacto directamente a clientes clave, actuando como un perfil de consultoría de confianza en estrategia digital.
• Realizar análisis profundos del entorno competitivo, posicionamiento de marca y salud digital en el ecosistema de Social Media.
• Trabajar de la mano con el resto de equipos (Cuentas, Creatividad, Influence, Paid Media) para detectar mejoras y oportunidades para nuestras marcas.
• Supervisar el trabajo de perfiles más junior del equipo.

Senior Research & Insights Analyst

Director

• Act as a hands-on, senior-level project manager for select, high-priority accounts, taking ownership and seeing projects through to successful completion
• Oversee, mentor, and guide Project Managers and Senior Project Managers, fostering their growth and ensuring high standards of work
• Partner closely with the Head of Department to forecast out project needs across the agency
• Ensure that the agency is properly staffed and resourced from a project management perspective, balancing team capacity with incoming client needs
• Create, install, and optimize best-in-class project management processes across all project management teams, driving consistency and efficiency
• Champion the proper use of project management tools, ensuring uniform adoption and best practices across the department
• Manage portfolio-level project profitability, tracking burn rates and budgets, and guiding your team to course-correct as needed
• Proactively anticipate and identify agency-wide resourcing or project-related issues and propose solutions before they impact delivery schedules
• Ensure all work is signed off at the right stages, by the right people (including internal and external partners)
• Leverage AI features within Google Workspace and other AI tools to automate step-by-step process documentation and supercharge team productivity
• Innovate with proactive solutions, using advanced tools (A.I. suite), for identified friction points within the organization.

Project Director

Art Director

• Lead day-to-day creative output, partnering with copywriters, art directors, and editors to concept and create everything from high-level campaigns to episodic social series to reactive posts to creator/influencer briefs
• Delegate tasks effectively, providing constructive feedback and fostering an environment of growth and creative bravery
• Own, evolve, and protect social voice, ensuring consistency, wit, and cultural relevance across every post, script, caption.
• Get your hands dirty. You’ll be writing and ideating as much as leading (so if you had your heart set on only doing boring managerial tasks — sorry!)
• Build and maintain strong client relationships, confidently defending creative directions and translating high-level business needs into actionable tasks for the creative team
• Seamlessly manage the transition from abstract concept to final craft, ensuring the integrity of the creative vision is maintained across multiple high priority workstreams
• Spot opportunities to proactively pitch new formats and buzzy ideas to clients
• Manage and mentor junior team members by leading, inspiring and developing a team of innovative creative thinkers

Associate Creative Director

Community Manager

• Own and manage social content calendars and post approved content in a timely manner
• Engage with communities via comments leveraging the established tone and personality of each brand
• Identify opportunities for brands to participate in trends, moments, and conversations
• Help inform reporting and performance insights utilizing automated and native platform tools
• Manage comment copy across various social platforms, adapting the tone of voice to resonate with specific target audiences and maintain brand integrity
• Categorize and articulate the nuances between positive, negative, and neutral sentiment to provide the internal team with an accurate pulse of the community
• Identify high-quality User Generated Content and reactive content opportunities, sharing them with the creative team to drive timely brand relevance
• Utilize AI chat interfaces to generate high volume, on brand response drafts, significantly increasing engagement capacity without sacrificing quality
• Manage daily workloads and deadlines independently to ensure all engagement tasks are prioritized based on client needs and peak traffic times
• Use AI-driven sentiment analysis to summarize comment themes across multiple platforms and supercharge response workflows
• Ability to "flex" between different brand personas and complex TOV guidelines
• Manage the content calendar and ensure timely publication across multiple social media platforms
• Perform quality checks on content, including copy, visuals, hashtags, and metadata
• Maintain content cadence and adjust schedules as needed based on client feedback and campaigns
• Oversee the bulk content upload process, troubleshoot issues, and ensure accuracy

Manager, Community Engagement

• Lead complex client relationships and drive outstanding social-first work.
• Mentor the next generation of account talent within the team.
• Oversee the delivery of complex campaigns and support strategic planning.
• Manage account profitability and work closely with multidisciplinary teams to deliver exceptional work.
• Report to the Account Director and play a key role in ensuring client and team success.

Senior Account Manager

3D Artist

• Produzione e post-produzione di contenuti video per social media e digital platform.
• Montaggio video puro, con attenzione a ritmo, storytelling e adattamento ai formati.
• Realizzazione di motion graphics e animazioni per arricchire i contenuti.
• Gestione operativa di shooting video, con riprese sia da smartphone sia da camera.
• Collaborazione con il team creativo nella definizione di concept, format e approccio visivo.
• Interfaccia con eventuali fornitori esterni o case di produzione nel caso di progetti più complessi.
• Adattamento dei contenuti ai diversi canali e formati, con attenzione alle best practice social.

Video Editor, Motion Designer

Account Executive

• Serve as the primary point person in day to day client communication on projects. Manage clients and maintain friendly and productive lines of communication at all times
• Deliver channel strategies and tactics for specific product launches
• Track work progress and deliverables and relay client feedback to team and senior leadership
• Provide strategic marketing guidance and thought leadership: Working to understand your clients’ businesses while simultaneously educating clients about how we can help
• Become fluent in business objectives and organization goals
• Oversee client profitability/burn report, account budgeting/actualization and measurement metrics that demonstrate clear return to the client
• Work with internal team to develop, maintain, and adhere to schedules and plans as outlined by client
• Acquire proper internal and client approvals to ensure smooth and timely project execution
• Communicate and follow up with clients and internal departments regarding all projects to address any concerns
• Maintain working knowledge all aspects of production with vendors on behalf of the client
• Prepare and oversee the status of all client jobs and/or projects, confirm that all jobs are delivered on-time, and expedite operations that delay or alter schedules to meet unforeseen conditions
• Build successful partnerships with client business leads and key decision makers to increase and expand revenue opportunities by identifying production solutions
• Develop staffing plans and proposals for new projects and briefs
• Maintain rigor and consistency in use of agency financial systems and templates

Account Director

Video Editor

• Create award-winning social-first creative content for iconic brands
• Craft playful, visually-arresting content ranging from lo-fi to premium
• Transform assets into unexpected, hook-driven stories
• Produce a consistent stream of high-quality social-first content
• Identify and amplify hook-worthy moments within existing content
• Develop and maintain templates, asset libraries and file structures

Senior Social Content, Video Editor

• Develop and manage social strategy for world-class sporting brands like Lucozade, adidas, and PepsiCo.
• Work closely with a Senior Account Director for campaign management of multi-million £ budgets.
• Create engaging content and manage multiple projects across various accounts.
• Present confidently on camera and manage shoots independently for client-facing responsibilities.
• Ensure alignment with internal teams on deadlines and campaign execution.