Collections

• Monitor accounts receivable to reduce DSO and minimize late payments and bad debt
• Analyze customer accounts on an as-needed basis to prioritize collection efforts
• Support/Deliver improvements to enhance customer satisfaction
• Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines
• Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable
• Raise disputes as needed/when appropriate
• Provide additional information to the dispute management team as needed to help resolve disputes
• Recognize customer needs and respond in a timely manner
• Collaborate with internal associates to resolve disputes and issues regarding customer accounts
• Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances
• Drive to achieve and support team in achieving individual and team performance targets by metrics
• Research and provide direction to Treasury team to apply open credits and payments when applicable
• Maintain invoice status detail in SAP
• Understand and adhere to policies and procedures
• Work on several different tasks or projects at one time
• Collaborate with others on the team to identify best practices and achieve best results
• Special projects as assigned
• Out-of-state travel possible
• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Embrace and support Computacenter’s mission and core values

Collections Analyst II

• Manage a portfolio of delinquent accounts across all stages of delinquency
• Contact customers through outbound and inbound calls to discuss past-due balances
• Negotiate repayment solutions such as payment plans, restructures, or settlements
• Follow up on broken payment arrangements and renegotiate repayment plans when necessary
• Educate customers on repayment expectations and strategies to prevent future delinquency
• Demonstrate empathy and professionalism when working with customers experiencing financial hardship
• Use strong verbal and written communication skills to clearly explain repayment obligations and available solutions
• De-escalate difficult customer interactions while maintaining professionalism
• Manage high call volumes while maintaining quality customer interactions
• Prioritize accounts appropriately based on delinquency stage and portfolio strategy
• Maintain detailed and accurate documentation of customer communications and repayment agreements
• Utilize internal CRM and collections management systems to track account activity
• Maintain organized account records and ensure data accuracy across customer interactions
• Apply skip tracing techniques and available tools to locate and contact customers when necessary
• Partner with internal teams across Collections, Customer Support, Risk, and Operations to resolve account issues
• Contribute to a collaborative team environment by sharing insights and supporting team goals
• Respond promptly to internal inquiries and escalations related to customer accounts
• Analyze customer situations to determine the most appropriate repayment solutions
• Remain calm and composed during challenging interactions and resolve issues effectively

Account Servicing Specialist, Collections and Recovery

• Manage an assigned portfolio of client accounts and follow up on outstanding invoices in a timely manner
• Contact clients regarding past-due balances and work to resolve payment issues professionally and effectively
• Partner with internal team members and partners to review account status and support collection efforts
• Research and reconcile account discrepancies, billing questions, and payment issues
• Maintain accurate records of collection activity, client communications, and account status updates
• Monitor aging reports and identify accounts requiring follow-up or escalation
• Prepare routine collections reports and provide account updates as needed
• Follow established collections procedures and recommend process improvements when appropriate
• Escalate sensitive or complex collection matters to management when necessary

Collections Specialist

• Responsible for managing an assigned customer base of delinquent loans
• Evaluate status of loan to decide on interactions with customers, Branch Managers and Relationship Managers
• Handle past due Commercial loans, Mortgages, Leases, Lines of Credit, Credit Cards and overdrawn Deposit Accounts
• Collaborate with direct management, business customers, sales and branch reps, and relationship managers for appropriate solutions
• Investigate and conduct skip tracing as required

Business & Commercial Collections Specialist I

• Review open accounts and follow up if they are past due.
• Work with the deductions department to reconcile any deductions/short-pays that may arise.
• Resolve any unapplied cash on an account.
• Run aging reports in Microsoft Excel to identify accounts to be targeted for collection calls.
• Maintain strong level of professionalism and customer service with clients via excellent communication.
• Process Bank Wire, ACH & Credit Card transactions.
• Reach out to customers on pending orders.
• Work closely with the Credit department to communicate any customers that need to be blocked or sent to outside collections/Euler credit insurance.
• Work closely with the Sales Team as it relates to customers that are not within payment terms.

Collections Representative

• Manage the full collections cycle for a high-volume, complex client portfolio
• Proactive outreach and payment negotiations
• Account reconciliation
• Collaborate closely with billing, partners, and clients to resolve outstanding balances and escalate issues where necessary

Senior Collections Specialist – Global Law Firm

• Monitor and manage outstanding receivables across multiple client eBilling platforms and proactively identify delinquent and short paid balances to prioritize collections efforts
• Track status, document and resolve issues for invoice reductions until all appeal options are exhausted and/or any residual write-offs are processed
• Collaborate with billers, attorneys, and clients to resolve billing issues, resubmit invoices, and appeal disputed amounts as needed
• Manage the appeals process end-to-end, including understanding client-specific submission deadlines and submitting appeals in accordance with Cooley best practices
• Internal point of contact for e-billing collections
• Collaborate with and provide guidance to fellow collectors on e-billing portal navigation, invoice dispute resolution, and payment escalation strategies
• Investigate short payments and reductions within client eBilling systems
• Research client payment histories across e-billing platforms to identify patterns of late payment, chronic reductions, or non-compliance with agreed billing arrangements
• Keep responsible attorneys and billing partners informed of collection activity, problem accounts, and outstanding balances requiring their attention or intervention
• Negotiate and monitor informal payment arrangements and formal payment plans
• Identify accounts requiring write-off, transfer to suspense, or escalation to outside collection counsel and gather documentation necessary to proceed
• Maintain detailed and accurate collection notes and activity logs within the firm's billing and collections systems

Senior eBilling Collections Coordinator

• Lead enhancement of business processes to mitigate fraud risk
• Produce reporting and analysis to evaluate operational initiatives
• Develop and maintain operational reports, dashboards, and reporting tools
• Partner closely with Senior Specialists and operational leaders for root-cause analysis

Analyst 3, Credit & Collections – Fraud

• Coordinates and facilitates patient billing and collection activities
• Researching and holding payers accountable
• Resolving outstanding issues with insurance payers
• Builds strong working relationships with assigned business units
• Responds to incoming calls and makes outbound calls to resolve billing issues
• Works independently under general supervision

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