Collections

• Attempt to collect full payment from patient or guarantor.
• Apply payments collected over the phone to each date of service.
• Establish payment arrangements and document terms in billing system.
• Handle customer inquiries, disputes and complaints.
• Escalate to supervisor or higher management as needed.
• Obtain insurance, demographic, guarantor information and update patient profile as well as bill third party payers as appropriate.
• Clearly document in system summary of work.
• Evaluate the patients ability to pay for services.
• Create payment arrangements via cash, check, credit card or payment plan as appropriate.
• Utilize Epic estimator tool to provide estimates and collect upfront payments, deductible and copays.
• Obtain insurance information, check eligibility for active coverage and update patient accounts accordingly.
• Determine coverage for planned clinical services and calculate patient expected out of pocket expenses.
• Answer and return phone calls and other general office tasks.
• Perform other job duties as required.

Self-Pay Collections Specialist II

• Responsible for administering and providing oversight for a wide variety of credit and collection functions.
• Ensures compliance with established guidelines, reviews and monitors credit sources, credit files, customer applications and delinquent accounts.
• Oversees the process of gathering, compiling, and maintaining basic credit information.
• Maintains records on credit risks, delinquent accounts and incomplete files.
• Responds to all communications and requests for assistance from the branches in a timely manner.

Lead Credit and Collections Analyst

• Review and document status of accounts and initiate telephone contact with insurance companies and repossession agents
• Review, cancel and file claims against ancillary insurance products
• Manage customer warranty and Gap Claims
• Total Loss vehicle processing
• Consumer data entry
• Impound repossession handling
• Prepare correspondences on delinquent accounts requiring special handling including contacting members by USPS mail, certified or email
• Establish and monitor payment plans
• Review and make recommendations for repossessions
• Adhere to all laws, rules, regulations, policies, procedures, and internal controls specific to the job functions
• Answer incoming vendor communications (i.e., phone, emails, faxes, etc.)
• Perform other job-related duties as assigned

Collections Specialist – Back Office

• Develop insight-driven marketing strategies that include campaign recommendations, testing opportunities and clear timelines.
• Conduct customer research studies to build organizational empathy and understanding for customers at the persona-level and customer experiences.
• Identify and build the case for new marketing and customer experience opportunities to pursue.
• Collaborate with channel & digital teams to deliver campaigns into the market.
• Write clear and concise test documents and test plans.
• Translate and communicate business goals into effective creative briefs.
• Manage creative development (with internal creative teams or agency partners) to ensure marketing is on-brand, high quality, aligned to our strategic intent and delivered on schedule.
• Manage multiple projects and navigate changing priorities while staying focused on delivering excellent results.
• Collaborate with multiple partner teams and navigate/negotiate through a complex organization.

Senior Associate – Collections Marketing

• Join a team dedicated to building out and expanding operational data infrastructure
• Integrate machine learning models into our ecosystem
• Work closely with partner teams to enable smarter segmentation and decisioning
• Identify new technology, patterns, and data sources with Enterprise platforms
• Collaborate with business partners to identify the highest leverage areas for expanding capabilities
• Work with risk management to ensure processes work seamlessly end-to-end

Manager, Product Management – Data Infrastructure

• Monitor accounts receivable to reduce DSO and minimize late payments and bad debt
• Analyze customer accounts on an as-needed basis to prioritize collection efforts
• Support/Deliver improvements to enhance customer satisfaction
• Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines
• Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable
• Raise disputes as needed/when appropriate
• Provide additional information to the dispute management team as needed to help resolve disputes
• Recognize customer needs and respond in a timely manner
• Collaborate with internal associates to resolve disputes and issues regarding customer accounts
• Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances
• Drive to achieve and support team in achieving individual and team performance targets by metrics
• Research and provide direction to Treasury team to apply open credits and payments when applicable
• Maintain invoice status detail in SAP
• Understand and adhere to policies and procedures
• Work on several different tasks or projects at one time
• Collaborate with others on the team to identify best practices and achieve best results
• Special projects as assigned
• Out-of-state travel possible.

Collections Specialist II

• Develop and execute collections strategies across delinquency stages
• Partner cross-functionally to design, test, and optimize treatment strategies
• Monitor strategy performance and recommend enhancements
• Acts as the primary regulatory interface on risk issues
• Represents business on corporate initiatives and provides direction in complex situations

Senior Manager, Collections Strategy

• Monitor accounts receivable to reduce DSO and minimize late payments and bad debt
• Analyze customer accounts on an as-needed basis to prioritize collection efforts
• Support/Deliver improvements to enhance customer satisfaction
• Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines
• Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable
• Raise disputes as needed/when appropriate
• Provide additional information to the dispute management team as needed to help resolve disputes
• Recognize customer needs and respond in a timely manner
• Collaborate with internal associates to resolve disputes and issues regarding customer accounts
• Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances
• Drive to achieve and support team in achieving individual and team performance targets by metrics
• Research and provide direction to Treasury team to apply open credits and payments when applicable
• Maintain invoice status detail in SAP
• Understand and adhere to policies and procedures
• Work on several different tasks or projects at one time
• Collaborate with others on the team to identify best practices and achieve best results
• Special projects as assigned
• Out-of-state travel possible
• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Embrace and support Computacenter’s mission and core values

Collections Analyst II

• Manage a portfolio of delinquent accounts across all stages of delinquency
• Contact customers through outbound and inbound calls to discuss past-due balances
• Negotiate repayment solutions such as payment plans, restructures, or settlements
• Follow up on broken payment arrangements and renegotiate repayment plans when necessary
• Educate customers on repayment expectations and strategies to prevent future delinquency
• Demonstrate empathy and professionalism when working with customers experiencing financial hardship
• Use strong verbal and written communication skills to clearly explain repayment obligations and available solutions
• De-escalate difficult customer interactions while maintaining professionalism
• Manage high call volumes while maintaining quality customer interactions
• Prioritize accounts appropriately based on delinquency stage and portfolio strategy
• Maintain detailed and accurate documentation of customer communications and repayment agreements
• Utilize internal CRM and collections management systems to track account activity
• Maintain organized account records and ensure data accuracy across customer interactions
• Apply skip tracing techniques and available tools to locate and contact customers when necessary
• Partner with internal teams across Collections, Customer Support, Risk, and Operations to resolve account issues
• Contribute to a collaborative team environment by sharing insights and supporting team goals
• Respond promptly to internal inquiries and escalations related to customer accounts
• Analyze customer situations to determine the most appropriate repayment solutions
• Remain calm and composed during challenging interactions and resolve issues effectively

Account Servicing Specialist, Collections and Recovery

• Manage an assigned portfolio of client accounts and follow up on outstanding invoices in a timely manner
• Contact clients regarding past-due balances and work to resolve payment issues professionally and effectively
• Partner with internal team members and partners to review account status and support collection efforts
• Research and reconcile account discrepancies, billing questions, and payment issues
• Maintain accurate records of collection activity, client communications, and account status updates
• Monitor aging reports and identify accounts requiring follow-up or escalation
• Prepare routine collections reports and provide account updates as needed
• Follow established collections procedures and recommend process improvements when appropriate
• Escalate sensitive or complex collection matters to management when necessary

Collections Specialist

• Responsible for managing an assigned customer base of delinquent loans
• Evaluate status of loan to decide on interactions with customers, Branch Managers and Relationship Managers
• Handle past due Commercial loans, Mortgages, Leases, Lines of Credit, Credit Cards and overdrawn Deposit Accounts
• Collaborate with direct management, business customers, sales and branch reps, and relationship managers for appropriate solutions
• Investigate and conduct skip tracing as required

Business & Commercial Collections Specialist I

• Review open accounts and follow up if they are past due.
• Work with the deductions department to reconcile any deductions/short-pays that may arise.
• Resolve any unapplied cash on an account.
• Run aging reports in Microsoft Excel to identify accounts to be targeted for collection calls.
• Maintain strong level of professionalism and customer service with clients via excellent communication.
• Process Bank Wire, ACH & Credit Card transactions.
• Reach out to customers on pending orders.
• Work closely with the Credit department to communicate any customers that need to be blocked or sent to outside collections/Euler credit insurance.
• Work closely with the Sales Team as it relates to customers that are not within payment terms.

Collections jobs in New York

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