Collections Specialist

Fenwick & West

Collections Specialist managing client accounts and outstanding invoices for Fenwick & West. Collaborating with attorneys and clients to resolve payment issues and maintain accurate records.

Posted 6/5/2026full-timeSilicon Valley • California, District of Columbia, New York, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $76,000 - $107,500 per yearWebsite

About the role

Key responsibilities & impact

Manage an assigned portfolio of client accounts and follow up on outstanding invoices in a timely manner
Contact clients regarding past-due balances and work to resolve payment issues professionally and effectively
Partner with internal team members and partners to review account status and support collection efforts
Research and reconcile account discrepancies, billing questions, and payment issues
Maintain accurate records of collection activity, client communications, and account status updates
Monitor aging reports and identify accounts requiring follow-up or escalation
Prepare routine collections reports and provide account updates as needed
Follow established collections procedures and recommend process improvements when appropriate
Escalate sensitive or complex collection matters to management when necessary

Requirements

What you’ll need

Minimum of 5 years of experience in a law firm environment
Strong knowledge of collections processes, account follow-up, and payment resolution practices
Ability to communicate clearly and professionally with clients, attorneys, and internal staff
Strong attention to detail and ability to maintain accurate account documentation
Ability to prioritize a high-volume workload and manage deadlines effectively
Sound judgment in handling sensitive client and financial information
Problem-solving skills
Proficiency in reviewing aging reports and tracking collection activity
Ability to work independently while following established procedures
Bachelor’s degree required

Benefits

Comp & perks

Healthcare
Life Insurance
Health Savings Accounts
Flexible Spending Accounts
Wellbeing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

collections processesaccount follow-uppayment resolutionreviewing aging reportstracking collection activity

Soft Skills

communicationattention to detailprioritizationtime managementsound judgmentproblem-solvingindependence

Certifications

Bachelor’s degree