Senior Associate – Collections Marketing

Capital One

Senior Associate managing marketing strategies for Capital One's Customer Resiliency team. Collaborating with partners and executing campaigns based on audience insights.

Posted 6/23/2026full-timeRichmond • New York, Virginia • 🇺🇸 United StatesSenior💰 $87,500 - $120,100 per yearWebsite

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Hard Skills

marketing strategiescustomer researchcampaign recommendationstest documentstest planscreative briefscreative developmentmarketing optimizationdigital marketingbrand strategy

Soft Skills

organizational empathycollaborationproject managementcommunicationnegotiationadaptabilityfocus on resultscreativityteamworktime management

Certifications & Qualifications

Bachelor's degreeMilitary experience

Industry Keywords

customer experiencemulti-channel marketingcreative processesmarketing programsagency experienceclient-side experiencecreative optimization frameworkspersona-level understandingstrategic intentcampaign execution

About the role

Key responsibilities & impact

Develop insight-driven marketing strategies that include campaign recommendations, testing opportunities and clear timelines.
Conduct customer research studies to build organizational empathy and understanding for customers at the persona-level and customer experiences.
Identify and build the case for new marketing and customer experience opportunities to pursue.
Collaborate with channel & digital teams to deliver campaigns into the market.
Write clear and concise test documents and test plans.
Translate and communicate business goals into effective creative briefs.
Manage creative development (with internal creative teams or agency partners) to ensure marketing is on-brand, high quality, aligned to our strategic intent and delivered on schedule.
Manage multiple projects and navigate changing priorities while staying focused on delivering excellent results.
Collaborate with multiple partner teams and navigate/negotiate through a complex organization.

Requirements

What you’ll need

Bachelor’s degree or Military experience
At least 2 years in brand strategy, product or digital marketing with experience in managing multiple channels on agency or client-side
At least 2 years of experience in planning, executing and analyzing marketing programs
At least 2 years of experience managing creative processes, partnering with creative teams and developing creative optimization frameworks

Benefits

Comp & perks

eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being