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Business & Commercial Collections Specialist I
M&T BankCollections Specialist at M&T Bank managing delinquent loans and collaborating with business customers, branch reps, and relationship managers. Evaluating loan statuses and implementing solutions to mitigate losses.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
collection experiencecustomer service experienceskip tracingloan evaluationmortgagescommercial loansleaseslines of creditcredit cardsoverdrawn deposit accounts
Soft Skills
detail orientedstrong verbal communicationstrong written communication
Tools & Technologies
word processing softwarespreadsheet softwarepresentation software
Industry Keywords
delinquent loanscustomer base managementcollaborationbranch managementrelationship management
About the role
Key responsibilities & impact- Responsible for managing an assigned customer base of delinquent loans
- Evaluate status of loan to decide on interactions with customers, Branch Managers and Relationship Managers
- Handle past due Commercial loans, Mortgages, Leases, Lines of Credit, Credit Cards and overdrawn Deposit Accounts
- Collaborate with direct management, business customers, sales and branch reps, and relationship managers for appropriate solutions
- Investigate and conduct skip tracing as required
Requirements
What you’ll need- A combined 3 years’ higher education and/or work experience
- Minimum of 1 year collection experience or customer services/sales experience
- Experience with word processing, spreadsheet and presentation software
- Detail oriented
- Strong verbal and written communication skills.
Benefits
Comp & perks- Medical and retirement benefits
- Forty hours of paid volunteer time each year