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Business & Commercial Collections Specialist I
M&T BankCollections Specialist at M&T Bank managing delinquent loans and collaborating with business customers, branch reps, and relationship managers. Evaluating loan statuses and implementing solutions to mitigate losses.
About the role
Key responsibilities & impact- Responsible for managing an assigned customer base of delinquent loans
- Evaluate status of loan to decide on interactions with customers, Branch Managers and Relationship Managers
- Handle past due Commercial loans, Mortgages, Leases, Lines of Credit, Credit Cards and overdrawn Deposit Accounts
- Collaborate with direct management, business customers, sales and branch reps, and relationship managers for appropriate solutions
- Investigate and conduct skip tracing as required
Requirements
What you’ll need- A combined 3 years’ higher education and/or work experience
- Minimum of 1 year collection experience or customer services/sales experience
- Experience with word processing, spreadsheet and presentation software
- Detail oriented
- Strong verbal and written communication skills.
Benefits
Comp & perks- Medical and retirement benefits
- Forty hours of paid volunteer time each year
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collection experiencecustomer service experienceskip tracingloan evaluationmortgagescommercial loansleaseslines of creditcredit cardsoverdrawn deposit accounts
Soft Skills
detail orientedstrong verbal communicationstrong written communication