Call Center Representative

• Provides the highest level of customer service patients and incoming callers via telephone
• Answer incoming calls in a friendly, courteous, professional & positive manner
• Maintain accurate records by verifying/obtaining patient demographic & insurance information
• Forward calls to appropriate practice/department for additional follow-up
• Document and enter messages into practice management system
• Promptly address inbound email inquiries and requests from patients
• Handle making outbound calls to schedule patients upon request
• Work collaboratively & courteously with all other departments to ensure a positive patient experience

Patient Call Center Coordinator

• Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect for inbound/outbound calls, email, and SMS.
• Perform full platform administration, including users, campaigns, scripts, prompts, and permissions.
• Develop and maintain custom integrations with internal systems and third-party applications using Genesys Cloud APIs (RESTful), webhooks, and secure connectivity protocols such as OAuth.
• Configure and optimize data actions, reporting, and contact center features to support business teams.
• Create and update campaigns and contact lists for outbound operations.
• Contribute to Agile ceremonies (sprint planning, code reviews, retrospectives) and maintain documentation for workflows, integration patterns, and deployment processes.
• Troubleshoot complex issues across voice technology, routing logic, and integration points.

Lead Software Engineer – Genesys Cloud, Contact Center, IVR

• Handle requests from participants, financial advisors, and plan administrators
• Provide explanations regarding benefits and plan provisions
• Process financial and non-financial transactions timely and accurate
• Maintain confidentiality and keep department, client and participant HIPAA compliant

• Make a high volume of outbound calls daily to members regarding cases received from health plans.
• Collect and verify member information by phone, ensuring accuracy and completeness.
• Accurately document all member interactions and update records in the system before case assignment.
• Perform repetitive outreach and data verification tasks with consistency and attention to detail.
• Address member questions or concerns, escalating to a Client Services Consultant as needed.
• Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer.
• Conduct follow-up calls as necessary to gather outstanding information prior to case assignment.
• Adhere to company policies, procedures, and all data privacy regulations while handling sensitive information.

Member Outreach Coordinator – Call Center

• Gather pertinent information from incoming calls concerning medications
• Address medication related questions, issues, prior authorizations, as well as refill approvals
• Perform a medication review and complete clinical review during calls
• Review patient medication profiles to guard against sensitivities and interactions
• Authorize prescription refills on pre-specified maintenance medications
• Conduct thorough reviews of each patient’s electronic medical record
• Document encounters within electronic medical record

Staff Pharmacist – Refill Call Center

• Work is typically performed in a clinical environment.
• The pharmacy technician works as an entry-level position focused on medication delivery and inventory management.
• Provide patient/provider/customer care.
• Use the pharmacy computer system to facilitate patient care.
• Participate in patient/provider/customer care activities that do not require the expertise of a pharmacist.
• Prepare and label medications appropriately for distribution.
• Retrieve, review, and perform inventory management for medications and supplies in the pharmacy.
• Maintain pharmacy records.
• Perform housekeeping duties in the pharmacy in compliance with hospital and accreditation policies.
• Participate in the onboarding and training of new pharmacy personnel.

Pharmacy Technician – Call Center

• Respond to incoming calls efficiently and effectively with the highest level of quality service.
• Handle inbound calls with the goal of increasing business through customer satisfaction and retention.
• Answer general questions from patients with courtesy and patience.
• Confirm, schedule, and reschedule appointments, as necessary.
• Follow up with patients on scheduled appointments.
• Update patient demographics.
• Collect and verify insurance information.
• Make outbound calls to patients and clinics.
• Handle online appointment requests.
• Handle email inquiries.
• Task messages to clinics.

• Provides incoming call handling for hospital sites and emergency lines
• Responsible for answering incoming calls, transferring calls appropriately, and administrative duties
• Issues critical alerts and codes based on requests from clinical and operational departments
• Assists with maintaining call center team schedules and keeping physician on call schedules updated

Senior Call Center Representative

• Leads a high-impact contact center function within Vanguard’s Participant Services.
• Oversees both onshore teams and offshore partner performance.
• Participates in the development of Vanguard's service model to enhance the client experience.
• Identifies trends and opportunities for improvement.
• Oversees changes to departmental policies and procedures.
• Develops working relationships with internal partners.

Senior Manager, Contact Center and Supplier Oversight

• Manage a high volume of inbound and outbound calls
• Provide exceptional customer service
• Schedule patient appointments accurately using the organization's EMR system
• Assist patients in rescheduling or canceling appointments
• Verify and update patient demographic and insurance information
• Document all patient interactions and maintain accurate call records
• Collaborate with clinical staff and other departments to ensure a seamless patient experience
• Follow HIPAA regulations to maintain patient confidentiality and data security

• Establish trust and position Stiltz solutions to enhance safety, independence, and quality of life.
• Listen actively, ask strong questions, and guide customers through a structured sales process.
• Provide clear, accurate information about our products, services, pricing, and project details using our proven communication approach.
• Communicate the value of in-home consultations and schedule appointments for our sales team.
• Achieve quality, productivity, and turnaround time expectations in a fast-paced call center environment.

• Assure that the experience provided to the members of the Pennsylvania State Employees Credit Union is performed effectively and efficiently
• Responsible for the direct oversight of a team of contact center agents.
• Monitoring daily call volumes and agent workload assuring deadlines are met.
• Assuring schedule adherence and KPI compliance.
• Managing agent requests and approving agent records such as time sheets and PTO requests.
• Documenting agent performance and assigning daily tasks.
• Coaching, goal and expectation setting, and conducting annual performance reviews.
• Identifying opportunities for workflow improvements and working on project teams for process improvement.
• Developing and implementing engagement plans.

Operations Manager, MXE Contact Center

• Answer inbound calls promptly and courteously, providing scheduling support to patients.
• Schedule, reschedule, and cancel appointments across various departments and specialties using electronic health record (EHR) and scheduling systems.
• Verify insurance eligibility and obtain necessary authorizations or referrals when required.
• Confirm appointments and provide pre-visit instructions to patients.
• Coordinate appointment times based on provider availability, patient needs, and clinic flow.
• Accurately enter and update patient demographic and insurance information.
• Maintain compliance with HIPAA and all applicable federal and state regulations.
• Collaborate with clinical staff to ensure seamless patient care and scheduling accuracy.
• Address patient inquiries and escalate issues as needed to the appropriate department.
• Perform daily appointment audits to ensure accuracy and resolve discrepancies.

Medical Central Scheduling Call Center Representative

• Design, develop, and maintain NICE inContact or CXone Studio scripts and call flows.
• Develop custom scripts and integrations using NICE CXOne Studio, with a focus on integrations with Salesforce, Microsoft Dynamics, and third-party systems via APIs.
• Lead the implementation and support of CCaaS (Contact Center as a Service) solutions.
• Develop and improve technical standards for development, including coding standards and best practices.
• Conduct testing and validation to ensure performance, scalability and reliability of the platform.
• Provide Tier 3 support and act as a subject matter expert for NICE inContact technologies.
• Work with internal and external stakeholders to translate business needs into requirements and deliver scalable solutions.
• Monitor system performance, troubleshoot issues, and ensure high availability.
• Maintain documentation, SOPs, and training materials for internal teams.
• Stay current with emerging technologies and recommend improvements to enhance the contact center experience.
• Participate in code reviews, testing, and continuous integration processes.
• Assist in estimating and planning throughout the software development life cycle.

Senior Contact Center Engineer

• Monitor Physician EHR inboxes and patient portal requests and perform tasks within LPN scope of practice, and respond to patient inquiries according to established protocols.
• Refill prescription requests by established protocols, notify providers and ensure patient care tasks are completed for critical results, and coordinate follow-up care post-discharge or post-operative.
• Facilitate referrals and collaborate on addressing prior authorization requests that require clinical consultation, while also assisting with requests from other agencies such as hospitals, Public Health departments, nursing homes, funeral homes, and Departments of Labor or Motor.
• Manage Remote Patient Monitoring (RPM) results by tracking patients' real-time disease results and delivering education on managing chronic diseases such as diabetes, hypertension, and COPD.
• Medically screen and qualify patients for clinical trials.
• Perform follow-ups and patient education.
• Carry out additional responsibilities as needed to assist the healthcare team and enhance the delivery of patient education.

See all jobs on JobTailor

Patient Call Center Coordinator

Lead Software Engineer – Genesys Cloud, Contact Center, IVR

Call Center Representative

Member Outreach Coordinator – Call Center

Staff Pharmacist – Refill Call Center

Pharmacy Technician – Call Center

Call Center Representative

Senior Call Center Representative

Senior Manager, Contact Center and Supplier Oversight

Call Center Representative

Call Center Representative

Operations Manager, MXE Contact Center

Medical Central Scheduling Call Center Representative

Senior Contact Center Engineer

Licensed Practical Nurse, Compact License Required – Part-Time, Call Center