Call Center Representative

Ascensus

Call Center Representative providing customer service for account-based employee benefit plans. Handling requests from participants and ensuring client satisfaction.

Posted 5/28/2026full-timeRemote • Colorado, Florida, Illinois, Pennsylvania, Texas • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Handle requests from participants, financial advisors, and plan administrators
Provide explanations regarding benefits and plan provisions
Process financial and non-financial transactions timely and accurate
Maintain confidentiality and keep department, client and participant HIPAA compliant

Requirements

What you’ll need

High school diploma or GED
1+ years of call center or customer service experience preferred
Ability and proficiency with Microsoft Office and Excel applications
Excellent listening, verbal and written skills
Advanced proficiency with Excel and database applications

Benefits

Comp & perks

100% fully remote
Health insurance
Paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft OfficeExceldatabase applications

Soft Skills

listening skillsverbal communicationwritten communication

Certifications

high school diplomaGED