Contact Center Operations Specialist

Ivy Rehab Network

Contact Center Operations Specialist responsible for optimizing processes and managing data for PEC and Marketing at Ivy Rehab. Assist with technology setup and collaborate to enhance patient care.

Posted 7/23/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient engagement processes and optimizing marketing operations through data management and technology integration. Proficient in utilizing marketing automation tools and maintaining data hygiene to enhance patient experience and operational efficiency.

Highest-signal resume keywords

Contact Center Operations ExperienceMarketing Automation Software FamiliaritySalesforce ExperienceData Management SkillsProcess Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data MigrationData SegmentationReport CreationProcess AdministrationTechnology Integration

Soft Skills

Detail-OrientedSelf-ReliantProcess-DrivenCollaborativeAdvocacy for Enhancements

Tools & Technologies

Marketing Automation ToolsSalesforceData Management Systems

Industry Keywords

Patient EngagementHealth and Well-BeingMulti-Site OrganizationCall Handling

About the role

Key responsibilities & impact

Supports our Patient Engagement Center (PEC) and Marketing Department in delivering on our mission to help promote overall health and well-being.
Ensure physical therapy patients get access to the care they need.
Responsible for collecting, optimizing, and managing various processes, technologies, and data used to support call handling.
Identify, create and administer processes and protocols which serve to optimize relationships with clinic staff.
Collect data used in PEC and marketing processes and maintain data hygiene.
Perform data migrations and segment data to improve efficiency of processes and campaigns.
Assist in the set-up, testing, integration, and management of technology stack that supports PEC and marketing operations.
Create reports that inform on process and campaign performance and drive decision-making for improvements.
Collaborate and provide feedback to improve patient experience and advocate for effective enhancements.

Requirements

What you’ll need

High School/GED or equivalent; College degree is preferable.
Minimum 3-5 years contact center operations experience preferably in a multi-site organization.
Familiarity with marketing automation software and database maintenance, direct experience with Salesforce a plus.
Detail-oriented, self-reliant, and process-driven mindset.
Ability to work in a fast-paced environment.
Must be technically savvy, with demonstrated experience working with multiple systems and apps.

Benefits

Comp & perks

Eligibility for full benefits package beginning within your first month of employment.
Generous PTO (Paid Time Off) plans and paid holidays.
Empowering Values: Live by values that prioritize teamwork, growth, and serving others.