Ivy Rehab Network

Therapist

• Oversee all aspects of clinic operations and manage clinical and non-clinical staff.
• Work with patients to provide individualized treatment and plans of care.
• Promote efficient service utilization and program development.
• Collaborate with digital marketing strategies and enhance communication with medical professionals.
• Facilitate and participate in continuing education and mentorship for team performance.

Clinic Director – Physical Therapy

Business Development Rep

• Communicating the company’s value and services clearly to healthcare providers and community partners.
• Building and maintaining strong relationships with healthcare providers in your assigned zip code territories.
• Documenting a minimum of 50 unique in-person interactions with referral sources weekly in Salesforce, including healthcare provider interactions and community events.
• Analyzing referral trends (short and long term) to guide outreach efforts and boost referrals.
• Sharing a weekly snapshot report outlining tactics, key trends, provider feedback, and upcoming events with Sales and Operations leadership.
• Meeting regularly with Operations leaders to align goals and share insights.
• Supporting clinic growth by expanding referral networks and increasing brand visibility.
• Working closely with clinical staff to support clinic goals and ensure effective collaboration with local referral sources.
• Building partnerships with hospitals, schools, athletic programs, and community organizations to support growth goals.
• Assisting in launching and promoting new clinic locations in the region.
• Achieving quarterly sales goals and submitting reports on time.

Business Development Manager – Brooklyn / NYC

• Work with patients varying in age and diagnosis based on each clinic's specialty.
• Provide individualized patient-centered treatment sessions.
• Collaborate and mentor within a supportive team environment.

Occupational Therapist

• Communicating the company’s value and services clearly to healthcare providers and community partners.
• Building and maintaining strong relationships with healthcare providers in your assigned zip code territories.
• Documenting a minimum of 50 unique in-person interactions with referral sources weekly in Salesforce, including healthcare provider interactions and community events.
• Analyzing referral trends (short and long term) to guide outreach efforts and boost referrals.
• Sharing a weekly snapshot report outlining tactics, key trends, provider feedback, and upcoming events with Sales and Operations leadership.
• Meeting regularly with Operations leaders to align goals and share insights.
• Supporting clinic growth by expanding referral networks and increasing brand visibility.
• Working closely with clinical staff to support clinic goals and ensure effective collaboration with local referral sources.
• Building partnerships with hospitals, schools, athletic programs, and community organizations to support growth goals
• Assisting in launching and promoting new clinic locations in the region.
• Achieving quarterly sales goals and submitting reports on time.

Business Development Manager, Pediatrics

• Work with patients varying in age and diagnosis based on each clinic's specialty.
• Provide individualized treatment sessions with a patient-centered focus and approach.
• Collaborate and mentor within a rewarding work environment.
• Deliver best-in-class care in physical therapy, occupational therapy, speech therapy, and ABA services.

Physical Therapy Assistant

• Lead, mentor, and develop a team of Business Development Managers to achieve referral and patient growth goals
• Support the team in managing strategic referral accounts, helping to unlock new relationships, and strengthen key partnerships
• Conduct quarterly in-market ride-alongs with each team member to provide hands-on coaching, identify opportunities, and ensure consistent execution
• Collaborate with marketing to develop and deploy targeted outreach campaigns and promotional materials
• Analyze referral trends, market dynamics, and competitor activity to inform team strategy and outreach plans
• Foster a high-performance culture centered on collaboration, accountability, and continuous improvement
• Ensure effective use of CRM systems (e.g., Salesforce) to track activity, monitor referral patterns, and measure team success
• Partner with cross-functional teams, including marketing, operations, and senior leadership, to align business development efforts with broader company goals
• Provide regular performance updates, sharing insights on team activity, market trends, and growth opportunities.

Regional Director of Business Development, Pediatrics

• Work with patients varying in age and diagnosis based on each clinic's specialty.
• Collaborate and mentor within a patient-centered focus and approach.
• Provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services.
• Pursue specialties like Orthopedics, Pelvic Health, Oncology, and more.

Licensed Physical Therapist

Strategy

• Create, set agendas for, and lead Joint Operating Committee (JOC) calls with payors to resolve systemic issues.
• Lead managed care contract negotiations, with a primary focus on government payors.
• Act as the final point of escalation for complex claims, credentialing disputes, and high-level third-party vendor issues.
• Ensure the organization maintains current fee schedules and stays updated on timely filing and claim form requirements.
• Partner with the RCM team to identify and fix systemic causes for incorrect payments, authorization hurdles, and credentialing gaps.
• Collaborate with all parties to develop denial prevention methods and oversee the follow-up on Accounts Receivable to ensure claims are processed or appealed.
• Actively engage in the research, setup, and testing of new payor information within EMR systems.
• In partnership with teammates, analyze data sets to perform payor contract modeling and evaluate the financial viability of existing and new agreements.
• Own the delivery of updates for the Monthly Operational Review (MOR) and provide field leadership with actionable performance reporting.
• Identify and resolve complex reimbursement issues through targeted data-driven analysis and rate reviews.
• Assist Patient Coordinators (PCs) and patients with billing inquiries; work cross-functionally to resolve user issues across all departments.
• Maintain professional, direct communication with payors via phone and email to facilitate rapid problem-solving.

Payer Strategy Manager

• Ensure the equipment and clinic remain safe and clean for our patients.
• Provide support to our front office team such as answering phones, collecting copays, and checking in patients.
• Communicate with the patients and their family members.

Physical Therapy Aide

Manager

• Manage the daily operations of our Patient Engagement Center (PEC)
• Ensure our contact center team members are delivering a world-class patient experience
• Responsible for hiring and onboarding, scheduling, performance managing, and reporting on PEC team member performance
• Initially support inbound voice interactions, and over time, handle additional interaction channels, such as outbound, chat, and email
• Ensure the PEC meets or exceeds department, team, and team member goals and KPIs
• Interview, hire, and onboard new PEC Advocates
• Coach and performance manage PEC Advocates to maximize productivity and quality
• Develop and manage effective daily plan for overseeing PEC operations, including team member schedules and adherence to schedules
• Collect and analyze PEC statistics, translate into consumable insights, and make adjustments to operations to improve performance
• Monitor live and recorded interactions, provide feedback to PEC Advocates, participate in calibration sessions to ensure alignment on what constitutes a quality interaction
• Support new hire and ongoing training through coaching, role play/mock calls, scheduling shadowing/nesting with experienced Advocates
• Ensure IVY and PEC policies, procedures, and processes are followed
• Produce routine performance reviews for each team member along with a development plan for the coming year
• Provide continual evaluation of processes, procedures, and technology and suggest improvements
• Understand and perform PEC Advocate duties as needed, to include handling interactions
• Perform other duties as necessary to support the PEC and Ivy in meeting objectives and KPIs

Patient Engagement Center Manager

QA Engineer

• Develop and lead the Quality Assurance (QA) program for our Patient Engagement Center (PEC) by evaluating patient interactions.
• Collect and analyze data to improve processes and protocols within the contact center.
• Provide in-the-moment coaching to Advocates to improve their performance as measured against KPIs.
• Ensure that team members can resolve issues quickly and effectively, de-escalate challenging situations, and provide an exceptional patient experience.
• Collaborate with other Ivy departments to ensure process alignment among the PEC, front office, and clinic teams.
• Evolve QA program (materials, modalities, processes) as the contact center grows.
• Develop strategies to improve PEC KPIs and create reporting structure to share performance trends.

Patient Engagement Center QA Manager

• Join our team as a Regional PT supporting three thriving outpatient clinics.
• Treat diverse patient populations.
• Collaborate with multiple clinical teams.
• Expand your clinical skills quickly.

Physical Therapist

• Create individualized treatment plans
• Provide therapeutic exercise and manual therapy
• Track and celebrate progress
• Serve as a coach, educator and motivator
• Collaborate with a supportive team
• Share plenty of high-fives along the way

Licensed Physical Therapist – Ulster and Dutchess County

• Create individualized treatment plans
• Provide therapeutic exercise and manual therapy
• Track and celebrate progress
• Serve as a coach, educator, and motivator
• Collaborate with a supportive team
• Share plenty of high-fives along the way

Analyst

• Carry a caseload of 8-12 patients, partnering with your Clinic Director and Ivy ABA leadership to drive great outcomes for our young learners.
• Conduct assessments and design individualized treatment plans.
• Coach and guide behavior technicians in implementing each patient’s individual treatment plan.
• Coach and empower parents and caregivers to learn ABA-based principles and interventions to drive meaningful behavior change outside of session.
• Coordinate care as part of an interdisciplinary care team for patients who receive speech and language therapy, occupational therapy, and/or physical therapy from Ivy Rehab for Kids providers.

Clinic Director – Physical Therapy

Business Development Manager – Brooklyn / NYC

Occupational Therapist

Business Development Manager, Pediatrics

Physical Therapy Assistant

Regional Director of Business Development, Pediatrics

Licensed Physical Therapist

Payer Strategy Manager

Physical Therapy Aide

Patient Engagement Center Manager

Patient Engagement Center QA Manager

Physical Therapist

Licensed Physical Therapist – Ulster and Dutchess County

Licensed Physical Therapist

Board Certified Behavior Analyst