Call Center Representative

• Own national phone performance against OKR targets (answer rate, speed to answer)
• Manage bi-weekly phone data review cadence, partnering with Data Analyst to generate data insights
• Manage Contact Center platform administration and evaluate/implement changes to improve performance.
• Identify and resolve staffing gaps, escalation patterns, and training needs
• Partner with Regional Operation Leads on market-specific phone issues, including investigations that surface from complaints.
• Serve as point person for operational system changes impacting front desk/member services workflows (e.g., EHR rollout, new scheduling tools, navigator)
• Lead project management for assigned initiatives: timelines, stakeholder communication, training rollout
• Act as liaison between Ops, IT, and Clinical teams during implementations
• Collaborate with the Ops Analyst to document process changes and roll out training to Operations staff.

Manager, Contact Center and Systems Operations

• Engage in a positive and professional way with customers
• Resolve issues efficiently and accurately by understanding the customer's needs
• Contribute to the growth of the business by developing and deepening new and existing relationships
• Understand the customer's needs and identify opportunities to promote products and services
• Takes ownership of customer concerns, gathering data, analyzing, and resolving complex customer issues at first contact
• Ensure due diligence is taken to support the accuracy of all customer transactions
• Engage customers/partners through a consultative approach to identify their current and future service needs
• Arrive on time and ready to receive/make customer calls as scheduled throughout the shift

Bilingual Contact Center Representative, Overnight

• Engage promptly and professionally with providers and members through inbound/outbound calls, emails, live chat, and other platforms
• Listen carefully to questions and concerns, providing clear and accurate information
• Document all interactions, feedback, and resolutions accurately in the CRM or case management system
• Collaborate effectively with team members and supervisors to coordinate support
• Meet or exceed established KPIs, including call quality, handle time, and customer satisfaction

Contact Center Provider Services

• Support customers by answering inbound calls related to employee and retiree annuity benefits.
• Assist callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.
• Manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions.

Bilingual Benefits Call Center Representative

• Services auto loan customers, dealerships, and financial institutions
• Provides quality Customer service and solutions in a fast-paced, inbound Contact Center
• Completes a broad range of financial transactions with accuracy and efficiency
• Promotes strong and lasting customer relationships by understanding needs and providing solutions

Contact Center Representative II

• Manage the registration, scheduling, and rescheduling processes for new and existing patients.
• Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
• Receive, screen, and coordinate telephone calls from healthcare providers.
• Proactively make outbound calls and send emails to patient leads.

Patient Onboarding Associate – Call Center, Part Time

• receive all inbound and outbound calls for potential disability clients
• perform general office clerk duties (i.e., check email and Chat communication consistently)
• ask questions verbatim from a script to confirm eligibility for the potential client
• respect client confidentiality
• comfortable taking repetitive, back-to-back calls every work day
• flexibility to change work hours based on company needs
• performs other related duties as assigned

• Promote strong and lasting Customer relationships in a Contact Center environment
• Provide quality customer service and sales efficiently and professionally
• Understand customer needs and identify opportunities to grow the business
• Support customers with various inquiries through phone, written, chat or other channels
• Complete a broad range of financial transactions accurately and efficiently
• Follow bank policies and procedures reducing risk to customers and the business
• Participate fully as a collaborative member of the team
• Engage in personal performance management and ongoing development activities

Contact Center Representative – Credit Card

• Answer multiple line phone system
• Transfer calls quickly and accurately
• Assist in emergency situations by expediting calls to triage staff members
• Knowledge of extension numbers to reach employees throughout the network
• Utilize voice mail and paging system
• Assist clients with direction to network hospitals
• Troubleshoot problem calls
• Understand the appointment scheduler program for exams and procedures
• Answer general veterinary information questions regarding the hospitals
• Inform and assist clients on navigating and using our website

Veterinary Call Center Operator

• Promote strong and lasting Customer relationships in a Contact Center environment
• Provide quality Customer service and sales in an efficient and highly professional manner
• Create exceptional Customer experience with every client interaction
• Complete a broad range of financial transactions with accuracy and efficiency
• Support the achievement of business objectives
• Participate fully as a collaborative member of the team
• Actively participate in personal career development

Contact Center Representative II – Bilingual Spanish

• Provides the highest level of customer service patients and incoming callers via telephone
• Answer incoming calls in a friendly, courteous, professional & positive manner
• Maintain accurate records by verifying/obtaining patient demographic & insurance information
• Forward calls to appropriate practice/department for additional follow-up
• Document and enter messages into practice management system
• Promptly address inbound email inquiries and requests from patients
• Handle making outbound calls to schedule patients upon request
• Work collaboratively & courteously with all other departments to ensure a positive patient experience

Patient Call Center Coordinator

• Provide excellent service to customers through the resolution of basic customer inquiries received by phone or though written correspondence.
• Receive customer inquiries via phone, fax, mail, e-mail, etc.
• Probe for additional helpful information to effectively handle inquiry.
• Review computer systems and/or other reference materials to complete verification process.
• Initiate investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.).
• Utilize available resources to resolve or redirect inquiries in accordance with departmental process.
• Document customer inquiries and actions taken to ensure appropriate follow up.
• Follow up on unresolved issues in a timely manner, escalating call trends to management.
• Deliver an excellent customer service experience while meeting quality and production standards.

Call Center Service Associate

• Support the design and implementation of conversational AI solutions across voice and digital channels, including intent modeling, dialog design, service journeys, and self‑service automation
• Contribute to product management activities for AI‑enabled service capabilities, including roadmap development, backlog definition, and feature prioritization
• Assist in delivering AI‑powered agent assist and modern agent desktop experiences that integrate real‑time knowledge retrieval, customer context, workflow orchestration, and recommendations
• Collaborate with cross‑functional teams across strategy, design, engineering, and data to deliver AI‑enabled contact center solutions from concept through deployment
• Participate in client workshops, solution design sessions, demonstrations, and research on emerging conversational AI and contact center technologies to inform solution development

Call Center Representative jobs in New Jersey

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