Veterinary Call Center Operator

Ethos Veterinary Health

Veterinary Call Center Operator providing compassionate customer support remotely at a veterinary hospital. Engage with pet owners and assist veterinary teams in a fast-paced call center environment.

Posted 6/23/2026full-timeRemote • New Jersey • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Answer multiple line phone system
Transfer calls quickly and accurately
Assist in emergency situations by expediting calls to triage staff members
Knowledge of extension numbers to reach employees throughout the network
Utilize voice mail and paging system
Assist clients with direction to network hospitals
Troubleshoot problem calls
Understand the appointment scheduler program for exams and procedures
Answer general veterinary information questions regarding the hospitals
Inform and assist clients on navigating and using our website

Requirements

What you’ll need

High school diploma or equivalent.
At least ONE YEAR of successful Call Center or Medical facility experience preferred
At least ONE YEAR of successful Hospitality Industry experience preferred
Excellent communication skills.
Experience with a call volume of 80+ calls per day preferred
Ability to multi-task.
Must be computer literate; basic computer skills with ability to navigate new software.
Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Benefits

Comp & perks

Medical, Dental, and Vision
401(k)
Employee Assistance Program (EAP)
Paid Time Off: Sick Days
Vacation Days
Bereavement Leave
Disability & Life Insurance
Employee Pet Discount

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

call center experiencemedical facility experiencehospitality industry experienceappointment scheduler programtroubleshootingmulti-taskingbasic computer skillsnavigating software

Soft Skills

excellent communication skillsability to multi-task

Certifications

high school diploma or equivalent