Ethos Veterinary Health

Call Center Representative

• Answer multiple line phone system
• Transfer calls quickly and accurately
• Assist in emergency situations by expediting calls to triage staff members
• Knowledge of extension numbers to reach employees throughout the network
• Utilize voice mail and paging system
• Assist clients with direction to network hospitals
• Troubleshoot problem calls
• Understand the appointment scheduler program for exams and procedures
• Answer general veterinary information questions regarding the hospitals
• Inform and assist clients on navigating and using our website

Veterinary Call Center Operator