Contact Center Provider Services

Gainwell Technologies

Deliver exceptional customer service to members and providers in a healthcare contact role. Engage through various communication platforms including phone, email, and live chat.

Posted 7/8/2026full-timeRemote • New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $29,100 - $41,600 per yearWebsite

About the role

Key responsibilities & impact

Engage promptly and professionally with providers and members through inbound/outbound calls, emails, live chat, and other platforms
Listen carefully to questions and concerns, providing clear and accurate information
Document all interactions, feedback, and resolutions accurately in the CRM or case management system
Collaborate effectively with team members and supervisors to coordinate support
Meet or exceed established KPIs, including call quality, handle time, and customer satisfaction

Requirements

What you’ll need

High school diploma/GED required
1–2 years of experience in customer service, preferably healthcare
Strong organizational and communication skills
High attention to detail
Ability to multitask and navigate multiple systems simultaneously

Benefits

Comp & perks

Comprehensive health benefits
401(k) employer match
Generous, flexible vacation policy
Educational assistance

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Attention To DetailMultitaskingCollaboration

Certifications

High School DiplomaGED