Bilingual Benefits Call Center Representative

Conduent

Bilingual Benefits Call Center Representative handling inbound customer inquiries regarding employee and retiree annuity benefits. Assisting with retirement-related inquiries in a remote environment.

Posted 7/6/2026full-timeRemote • Alaska, Arizona, California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington • 🇺🇸 United StatesSeniorLead💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in English and Spanish, providing exceptional customer service in retirement and annuity benefits. Proficient in managing high call volumes while delivering accurate information and solutions in a remote environment.

Highest-signal resume keywords

Bilingual CommunicationCustomer Service ExperienceProblem-Solving SkillsMultitasking AbilityKeyboarding Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call Center ExperienceRetirement Benefits KnowledgeAnnuity Benefits KnowledgeHealthcare Benefits KnowledgeSystem Navigation Proficiency

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationActive Listening

Certifications & Qualifications

High School DiplomaGEDCollege Degree

Industry Keywords

Employee BenefitsRetiree BenefitsCustomer SupportRemote Work

About the role

Key responsibilities & impact

Support customers by answering inbound calls related to employee and retiree annuity benefits.
Assist callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.
Manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions.

Requirements

What you’ll need

Must be able to fluently read, write, and speak in both English and Spanish
Previous customer service and/or call center experience
Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
Strong keyboarding skills and proficiency navigating multiple systems
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to multitask effectively while managing a high volume of calls
Ability to follow guidelines and provide accurate information
Ability to work independently in a remote environment
High school diploma, GED, or college degree
Successful completion of background check
Must be 18 years of age or older