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Conduent

Bilingual Benefits Call Center Representative

Conduent

Bilingual Benefits Call Center Representative handling inbound customer inquiries regarding employee and retiree annuity benefits. Assisting with retirement-related inquiries in a remote environment.

Posted 7/6/2026full-timeRemote • Alaska, Arizona, California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington • 🇺🇸 United StatesSeniorLead💰 $18 per hourWebsite

About the role

Key responsibilities & impact
  • Support customers by answering inbound calls related to employee and retiree annuity benefits.
  • Assist callers with retirement-related inquiries, benefit information, and general questions regarding their benefits.
  • Manage a steady call volume while actively listening, navigating multiple systems, and providing accurate and timely resolutions.

Requirements

What you’ll need
  • Must be able to fluently read, write, and speak in both English and Spanish
  • Previous customer service and/or call center experience
  • Experience with healthcare, employer benefits, or retirement/annuity benefits preferred
  • Strong keyboarding skills and proficiency navigating multiple systems
  • Excellent verbal and written communication skills
  • Strong problem-solving skills
  • Ability to multitask effectively while managing a high volume of calls
  • Ability to follow guidelines and provide accurate information
  • Ability to work independently in a remote environment
  • High school diploma, GED, or college degree
  • Successful completion of background check
  • Must be 18 years of age or older

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Call Center ExperienceRetirement Benefits KnowledgeAnnuity Benefits KnowledgeHealthcare Benefits KnowledgeSystem Navigation Proficiency
Soft Skills
Excellent Verbal CommunicationExcellent Written CommunicationActive Listening
Certifications
High School DiplomaGEDCollege Degree