Call Center Service Associate

NJM Insurance Group

Provide customer service resolving customer inquiries for health insurance via phone and written correspondence. Seeking candidates with customer service experience and strong interpersonal skills.

Posted 6/4/2026full-timeNewark • New Jersey • 🇺🇸 United StatesJuniorMid-Level💰 $47,961 - $63,820 per yearWebsite

About the role

Key responsibilities & impact

Provide excellent service to customers through the resolution of basic customer inquiries received by phone or though written correspondence.
Receive customer inquiries via phone, fax, mail, e-mail, etc.
Probe for additional helpful information to effectively handle inquiry.
Review computer systems and/or other reference materials to complete verification process.
Initiate investigation process based on the nature of the inquiry (claim, member information, benefits, enrollment, appeals, etc.).
Utilize available resources to resolve or redirect inquiries in accordance with departmental process.
Document customer inquiries and actions taken to ensure appropriate follow up.
Follow up on unresolved issues in a timely manner, escalating call trends to management.
Deliver an excellent customer service experience while meeting quality and production standards.

Requirements

What you’ll need

High School Diploma/GED required
Some experience in a call center or customer service role within the health insurance industry preferred.
Medical terminology and medical billing coding preferred

Benefits

Comp & perks

Comprehensive health benefits (Medical/Dental/Vision)
Retirement Plans
Generous PTO
Incentive Plans
Wellness Programs
Paid Volunteer Time Off
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

medical terminologymedical billing coding

Soft Skills

customer servicecommunicationproblem-solvingfollow-upattention to detail

Certifications

High School DiplomaGED