Call Center Representative

• Aid taxpayers via telephone and written correspondence in Spanish and English concerning departmental billings and delinquencies
• Take appropriate actions to resolve accounts
• Examine and update departmental or taxpayer records
• Assist taxpayers with inquiries regarding registration, e-services, filing obligations, and departmental rules

Contact Center Agent

• Lead and elevate the organization's customer service strategy, contact center operations, and service delivery excellence across multiple lines of business.
• Define and execute an enterprise-wide customer experience vision that drives operational excellence, client satisfaction, employee engagement, service innovation, and profitable growth.
• Partner closely with Executive Leadership, Client Services, Operations, Workforce Management, Technology, Product, and Human Resources to create a best-in-class service organization.

VP Contact Center Operations

• Manage a team of Associates to include selection, work allocation, training, coaching and mentoring, problem resolution, performance evaluations, and corrective actions
• Manage daily operations of assigned clients and/or business segments
• Ensure that teams attain their monthly production goals
• Monitor, audit, and report key performance indicators (KPIs) and performance goals of subordinate staff to Senior Management
• Assist with the interviewing and selection of prospective candidates
• Mentor team members with regard to their quality of work and call/queue management
• Provide team members with constructive feedback on a regular basis; conduct 90-day and annual performance reviews
• Perform switch/complaint calls as needed
• Conduct operational training of new hires
• Achieve all Client Service Level Agreements of assigned clients and/or business segments
• Ensure teams strive to maintain compliance with all federal and state laws
• Maintain expert knowledge of Statement of Work standards and all laws and regulations governing the industry

Call Center Supervisor

• Own national phone performance against OKR targets (answer rate, speed to answer)
• Manage bi-weekly phone data review cadence, partnering with Data Analyst to generate data insights
• Manage Contact Center platform administration and evaluate/implement changes to improve performance.
• Identify and resolve staffing gaps, escalation patterns, and training needs
• Partner with Regional Operation Leads on market-specific phone issues, including investigations that surface from complaints.
• Serve as point person for operational system changes impacting front desk/member services workflows (e.g., EHR rollout, new scheduling tools, navigator)
• Lead project management for assigned initiatives: timelines, stakeholder communication, training rollout
• Act as liaison between Ops, IT, and Clinical teams during implementations
• Collaborate with the Ops Analyst to document process changes and roll out training to Operations staff.

Manager, Contact Center and Systems Operations

• Oversee the daily operations of assigned clients and/or business segments
• Monitor the productivity of the team and create improvement plans
• Ensure teams attain their monthly production goals
• Mentor team members with feedback and conduct performance reviews
• Achieve all Client Service Level Agreements of assigned clients

• Supervise, coach, mentor, and motivate team members to develop the skills and competencies needed to achieve individual and team performance goals.
• Promote a positive, collaborative work environment that encourages accountability, engagement, and continuous improvement.
• Monitor agent performance, quality, productivity, attendance, and adherence to established standards by providing timely coaching, recognition, performance feedback, performance evaluations, and corrective action when appropriate.
• Support employee development by improving call handling techniques, customer service skills, and technical support troubleshooting while driving overall team performance.
• Communicate project updates, policy changes, and operational expectations to staff, ensuring understanding and compliance.
• Serve as a liaison between Titan leadership and customer stakeholders by providing timely and accurate operational updates, coordinating daily communications, managing customer and agent escalations, and supporting the successful delivery of program objectives.
• Partner with customer representatives and internal leadership to resolve operational challenges, communicate emerging trends, and identify opportunities to improve service delivery and customer satisfaction.
• Promote continuous process improvement by encouraging team participation in identifying efficiencies and implementing improvements.
• Collaborate with fellow supervisors and management to build consensus, share best practices, resolve challenges, and support department initiatives.
• Assist Human Resources and project leadership with recruiting activities, interviewing candidates, onboarding, employee documentation, performance management, and employee separation processes.
• Maintain attendance records, process employee documentation, assist with timesheet completion, and submit payroll information as required.
• Lead team meetings by preparing materials, facilitating discussions, and communicating meeting outcomes and follow-up actions.
• Demonstrate sound business judgment, analytical problem-solving, and effective verbal and written communication while managing multiple priorities independently.
• Support department projects, special assignments, schedule adjustments, and other operational needs as business requirements dictate.

• Proactively coordinate medication refills including data entry and pharmacy claim adjudication
• Make outbound patient refill phone calls and complete the patient refill request
• Answer, resolve and triage inbound inquiries
• Clarify prescription orders with pharmacist and/or clinician as appropriate
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medications
• Manage, organize, and update relevant data using database applications

Bilingual Call Center Pharmacy Technician, Florida License Required

• Serve as a direct point of contact for individuals registering for disaster assistance.
• Conduct all calls with patience, tact, and courtesy to determine needs, and provide instructions and/or referrals.
• Enter information into Windows-based computer database as required, while following instructions and conducting a scripted interview.
• Provide phone numbers and agency referrals as necessary for applicable secondary support organizations and other assistance.
• Escalate dissatisfied callers to proper channels.
• Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications, such as reading, writing, and speaking English fluently.

Bilingual Contact Center Agent, Spanish/English

• Provide billing support and perform collections management to recover past due account balances
• Use effective communication and interpersonal skills to assist customers with sensitive billing situations
• Negotiate payment arrangements and process payment transactions
• Bring delinquent accounts current while upholding commitments to delivering excellent service
• Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions
• Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of AT&T’s products and services
• Process customer payments and set up payment arrangements
• Collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures
• Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries

Bilingual Spanish Call Center Collections Representative

• Perform outbound calls to obtain appropriate information and document accurately
• Responsible for answering in-bound calls and assisting customers with pharmacy related services
• Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service
• Contact insurance companies for benefit investigation and coverage eligibility
• Provide prior authorizations and appeals support
• Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs
• Update job knowledge by participating in educational opportunities and training activities
• Work efficiently both individually and within a team to accomplish required tasks
• Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI’s
• Report ADE’s according to program policy and guidelines
• Adhere to all HIPAA guidelines

Bilingual Care Manager – Patient Support Call Center

• Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
• Receive inbound phone calls and make outbound phone calls to patients
• Support patients through injection training and education by setting proper expectations of treatment
• Provide education and training to healthcare providers if designated by the program
• Document all inbound and outbound calls and other activities within the program database
• Other tasks as necessary

Bilingual Call Center Registered Nurse – English/Spanish

• Responsible for outbound and inbound customer service call handling related to patient scheduling, general inquiries, and service call interactions
• Providing excellent customer service during each interaction to support better patient health
• Following up with patients to ensure service satisfaction
• Escalating issues/concerns as appropriate
• Maintaining business relationships by providing prompt and accurate service
• Collaborating with team members across multiple departments to promote VIP customer service

Service Team Coordinator – Call Center

• - Provide education on the product and the self-administration technique according to the call scripts provided by the manufacturer and the guardrails established by the manufacturer
• - Receive inbound phone calls and make outbound phone calls to patients
• - Support patients through injection training and education by setting proper expectations of treatment
• - Provide education and training to healthcare providers if designated by the program
• - Document all inbound and outbound calls and other activities within the program database
• - Other tasks as necessary

Bilingual Call Center Registered Nurse, English/Spanish

• Responsible for managing inbound calls throughout your entire shift
• Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers
• Handle emails and process requests while multitasking in a fast-paced environment
• De-escalate challenging calls
• Collaborate with the team
• Support side projects that showcase leadership and drive continuous improvement
• Meet and maintain Service Level Agreement (SLA) targets by ensuring timely response, resolution, and overall service quality standards

Call Center Agent – Travel Benefits

• Respond to customer inquiries related to accessibility and disability accommodations
• Coordinate services such as: interpreters (ASL or language access), captioning or relay services, alternative document formats (large print, Braille, audio)
• Assist customers experiencing accessibility barriers with products, services, websites, or facilities
• Document ADA accommodation requests in case management systems
• Escalate complex accessibility issues to ADA coordinators or compliance teams
• Educate customers on available accessibility options and services
• Handle complaints related to discrimination or lack of accessibility
• Ensure all interactions follow ADA guidelines and company policy
• Maintain confidentiality and sensitivity in all disability-related communications

ADA Customer Agent – Contact Center

• Communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine
• Share information about CBN and its affiliated ministries
• Encourage financial support
• Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide

Bilingual Contact Center Representative

• Communicate and connect with established and prospective CBN partners through ministering prayer
• Share information about CBN and its affiliated ministries
• Encourage financial support for CBN
• Serve in ministry activities and contribute to CBN’s Biblical mission

Contact Center Representative – Full Time & Part Time

• Services auto loan customers, dealerships, and financial institutions
• Provides quality Customer service and solutions in a fast-paced, inbound Contact Center
• Completes a broad range of financial transactions with accuracy and efficiency
• Promotes strong and lasting customer relationships by understanding needs and providing solutions

Contact Center Representative II

• Handle high-volume inbound customer interactions while delivering exceptional customer service.
• Take ownership of customer interactions from start to finish whenever possible.
• Utilize internal resources, knowledge bases, job aids, and available tools to troubleshoot customer concerns and achieve high one-call resolution.
• Research issues thoroughly before determining if escalation is necessary.
• Maintain effective call control while demonstrating empathy, professionalism, and active listening.
• Ask probing questions to identify root causes and determine appropriate solutions.
• Navigate 15+ web-based programs, multiple browsers, and dual monitors simultaneously while assisting customers.
• Accurately summarize every customer interaction within the CRM or ticketing system.
• Document troubleshooting steps taken, research performed, actions completed, customer education provided, and final resolution.
• Maintain concise, thorough, and accurate notes detailing what transpired during each interaction.
• Attach supporting documentation to customer cases when appropriate.
• Follow all client, state, and company policies while maintaining quality and compliance standards.
• Monitor email and Microsoft Teams communications throughout the workday without reminders.
• Adapt quickly to changing client processes and operational needs.
• Meet productivity, quality, attendance, and schedule adherence expectations.
• Support phone and chat channels as business needs require.

• Manage the registration, scheduling, and rescheduling processes for new and existing patients.
• Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
• Receive, screen, and coordinate telephone calls from healthcare providers.
• Proactively make outbound calls and send emails to patient leads.

Call Center Representative jobs in Florida

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Contact Center Agent

VP Contact Center Operations

Call Center Supervisor

Manager, Contact Center and Systems Operations

Call Center Supervisor

Call Center Supervisor

Bilingual Call Center Pharmacy Technician, Florida License Required

Bilingual Contact Center Agent, Spanish/English

Bilingual Spanish Call Center Collections Representative

Bilingual Care Manager – Patient Support Call Center

Bilingual Call Center Registered Nurse – English/Spanish

Service Team Coordinator – Call Center

Bilingual Call Center Registered Nurse, English/Spanish

Call Center Agent – Travel Benefits

ADA Customer Agent – Contact Center

Bilingual Contact Center Representative

Contact Center Representative – Full Time & Part Time

Contact Center Representative II

Call Center Representative

Patient Onboarding Associate – Call Center, Part Time