Call Center Representative

• Answer incoming contacts from clients via phone, email, and chat
• Promote products while meeting or exceeding customer expectations
• Identify root cause of inquiries and maintain required product knowledge

Housing Program Call Center Agent

• To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (CCO).
• Provide information regarding Navy Federal products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service.
• Perform transactions or related functions for mortgage and/or other Navy Federal accounts.
• May perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other Navy Federal accounts.
• To advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.

Member Service Representative II – Mortgage Loan Originator

• Promote strong and lasting Customer relationships in a Contact Center environment
• Provide quality Customer service and sales in an efficient and highly professional manner
• Create exceptional Customer experience with every client interaction
• Complete a broad range of financial transactions with accuracy and efficiency
• Support the achievement of business objectives
• Participate fully as a collaborative member of the team
• Actively participate in personal career development

Contact Center Representative II – Bilingual Spanish

• Provides the highest level of customer service patients and incoming callers via telephone
• Answer incoming calls in a friendly, courteous, professional & positive manner
• Maintain accurate records by verifying/obtaining patient demographic & insurance information
• Forward calls to appropriate practice/department for additional follow-up
• Document and enter messages into practice management system
• Promptly address inbound email inquiries and requests from patients
• Handle making outbound calls to schedule patients upon request
• Work collaboratively & courteously with all other departments to ensure a positive patient experience

Patient Call Center Coordinator

• Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment
• Work to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)
• Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting.
• Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution.
• Build and maintain a thorough knowledge of Zelis Payments products and solutions.
• Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy.
• Maintaining scheduled adherence and remaining productive throughout your given shift.
• Ability to consistently meet monthly stat expectations and attendance goals.
• Maintain and display a positive attitude.

High Volume Call Center Representative

• Oversee daily Patient Access contact center operations to ensure consistent service delivery, operational coverage, productivity, schedule adherence, quality, and client satisfaction.
• Manage and support Patient Access leadership, including Patient Access Managers, Floor Managers, Team Leads, Supervisors, or other assigned operational leaders.
• Ensure leaders are effectively managing employee performance, attendance, productivity, quality, coaching, corrective action, and daily operational execution.
• Monitor real-time and historical department performance to identify staffing gaps, queue concerns, service level risks, workflow issues, and performance trends.
• Ensure Patient Access teams meet or exceed established KPIs, including service level, abandonment rate, average speed of answer, average handle time, schedule adherence, productivity, quality scores, attendance, and client-specific performance metrics.
• Partner with Workforce Management to ensure proper staffing, schedule coverage, intraday management, overtime control, VTO usage, and forecast alignment.
• Ensure operational leaders are reviewing agent activity, call volume, schedule adherence, login/logout activity, timekeeping discrepancies, and other performance indicators.
• Identify operational barriers and implement action plans to improve performance, efficiency, quality, employee accountability, and patient/customer experience.
• Maintain a strong understanding of all Patient Access workflows, including scheduling support, answering service support, call routing, client-specific scripting, escalation procedures, and documentation requirements.

Operations Director – Call Center

• Offer subject matter expertise to patients and handle escalated calls
• Manage Salesforce and our message center
• Handle insurance tasks
• Set an example by meeting SLAs consistently
• Occasionally lead team huddles and meetings
• Attend on-boarding and learn about OrthoFi’s culture
• Train in our OrthoFi Software
• Complete customer service and collections specific on-boarding curriculum
• Handle all outbound and inbound communications with financially responsible parties

Bilingual Orthodontic Contact Center Representative

• Verifies member information and inputs data for the pharmacists
• Educates members about prescriptions and medication resources or assistance programs
• Educates members on medication adherence-related topics to align closely with STARs Ratings and HEDIS quality measures
• Assists members with scheduling their preventive tests/screenings and medication resources or assistance programs
• Makes outreach to members or providers to close care gaps and improve outcomes

Pharmacy Tech II – CarelonRx Call Center

• Provides evaluation of member Rx needs and therapies through review of medication history
• Assesses member compliance with plan through direct contact with members and their physicians
• Determines potential barriers to compliance and identifies solutions to overcome barriers
• Ensures that members understand appropriate use of current prescriptions
• Reviews medications with physicians when therapies do not meet national standards and counsels physicians around alternative medications
• Serves as a resource to the clinical team in disease management and other clinical areas

Pharmacist Consultant – CarelonRx Call Center

• Lead a comprehensive operational assessment across people, processes, performance management, and customer experience, independent of the current platform configuration.
• Define the future-state contact center operating model, including workforce deployment, routing strategy, customer engagement, and performance management across 12-, 24-, and 36-month horizons.
• Develop a prioritized optimization roadmap with clear business cases, expected outcomes, implementation priorities, and ROI metrics.
• Identify operational and customer experience improvement opportunities leveraging Genesys Cloud capabilities, including: AI and self-service solutions Intelligent routing Workforce engagement management Analytics and reporting Omnichannel customer engagement.
• Translate business opportunities into clear operational and business requirements for technical delivery teams.
• Establish KPI frameworks, governance models, and performance management processes, including ownership, reporting cadence, and operational review structures.
• Partner with operations leadership, supervisors, and frontline teams to redesign workflows, remove operational friction, and embed continuous improvement practices.
• Lead change management and user adoption initiatives, including communication planning, training strategy, leadership coaching, and operational enablement.
• Coach contact center leadership teams on best practices in workforce management, quality assurance, coaching, operational governance, and customer experience optimization.
• Serve as a trusted advisor to executive stakeholders by providing regular updates on progress, risks, priorities, and business outcomes.

Contact Center Operations Consultant

• Provide confident and professional service to OSH patients
• Follow current Prescription Refill policy
• Remain engaged with patients without background distraction
• Clear and precise documentation while on a call
• Complete documentation for all patient requests prior to ending a call
• Check the CareReq queue and ensure CareReqs are complete
• Complete all tasks or requests that are within the scope and ability of the role
• Schedule appointments for patients that may be off-cadence or are requesting an appointment
• Arrange transportation for clinic visits
• Aware of organizational goals and visibly strives to meet departmental metrics
• Other duties as assigned

Clinical Call Center Triage Nurse

• Handle requests from participants, financial advisors, and plan administrators
• Provide explanations regarding benefits and plan provisions
• Process financial and non-financial transactions timely and accurate
• Maintain confidentiality and keep department, client and participant HIPAA compliant

• Make a high volume of outbound calls daily to members regarding cases received from health plans.
• Collect and verify member information by phone, ensuring accuracy and completeness.
• Accurately document all member interactions and update records in the system before case assignment.
• Perform repetitive outreach and data verification tasks with consistency and attention to detail.
• Address member questions or concerns, escalating to a Client Services Consultant as needed.
• Collaborate with the Client Services team to ensure smooth handoff and thorough information transfer.
• Conduct follow-up calls as necessary to gather outstanding information prior to case assignment.
• Adhere to company policies, procedures, and all data privacy regulations while handling sensitive information.

Member Outreach Coordinator – Call Center

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
• Paid training to set you up for success.

Bilingual Sales Representative – English/Spanish

• Lead, coach, and develop a team of insurance sales agents to meet and exceed sales targets
• Conduct regular 1:1 coaching sessions, performance reviews, and side-by-side monitoring
• Drive key performance indicators (KPIs) including conversion rates, revenue, call quality, and compliance
• Monitor daily, weekly, and month-to-date results and address performance gaps in real time
• Ensure adherence to schedules, attendance policies, and call handling expectations
• Collaborate with Workforce Management to maintain proper staffing and coverage
• Ensure all sales activities align with regulatory requirements (e.g., ACA guidelines, HIPAA, etc.)
• Monitor calls and enforce quality standards, including proper disclosures and documentation
• Partner with Quality, Training, and Operations teams to improve processes and agent performance

Licensed Call Center Supervisor – TeleSales

• Support FMC’s Call Center operations
• Provide exceptional service to customers
• Answering inbound and making outbound calls
• Responding to customer requests within set timeframes
• Delivering an exceptional quality of service
• Providing information and assistance with loan information
• Adhering to schedules and meeting deadlines
• Working as part of a dedicated team
• Building positive relationships with customers
• Maintain regular and punctual attendance

Customer Success Agent – Call Center Representative

• Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners.
• Actively listen and respond quickly and professionally to all customer calls.
• Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
• Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
• Escalates transportation and customer service concerns to contact center leadership team.
• Complete Alivi’s New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score.
• Complete and sign all compliance courses.

Bilingual CSR – English, Spanish

• Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
• Processes a variety of eligibility related work activities within designated time frames.
• Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.
• Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
• Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.
• Requests all additional information/verification required to establish or continue eligibility for government assistance programs.
• Ensures electronic case records are documented thoroughly and properly.
• Assists customers with referrals to other agencies and community resources.

Call Center Services Representative

• Instill confidence and loyalty in customers through thoughtful listening
• Simplify the explanation of customer bills, rate plans, and features of AT&T’s products and services
• Engage Tier 3 support (network and IT), third party vendors, and suppliers as needed
• Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries, and pre-paid service
• Troubleshoot and resolve various customer-impacting issues
• Get customers up and running with the latest products and services
• Work a set schedule including breaks, lunches, and scheduled open time

Bilingual Sales Representative, English/Spanish

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escalate calls appropriately
• Other duties, as assigned

See all jobs on JobTailor

Housing Program Call Center Agent

Member Service Representative II – Mortgage Loan Originator

Contact Center Representative II – Bilingual Spanish

Patient Call Center Coordinator

High Volume Call Center Representative

Operations Director – Call Center

Bilingual Orthodontic Contact Center Representative

Pharmacy Tech II – CarelonRx Call Center

Pharmacist Consultant – CarelonRx Call Center

Contact Center Operations Consultant

Clinical Call Center Triage Nurse

Call Center Representative

Member Outreach Coordinator – Call Center

Bilingual Sales Representative – English/Spanish

Licensed Call Center Supervisor – TeleSales

Customer Success Agent – Call Center Representative

Bilingual CSR – English, Spanish

Call Center Services Representative

Bilingual Sales Representative, English/Spanish

Call Center Representative