Bilingual Care Manager – Patient Support Call Center

IQVIA

Care Manager role contacting insurance companies for eligibility and assisting patients with enrollment. Bilingual with responsibilities in a remote setting at a leading healthcare provider.

Posted 7/15/2026full-timeRemote • Florida, Nevada, Oregon, Texas • 🇺🇸 United StatesJunior💰 $23 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical billing, insurance verification, and customer service within a pharmacy context, while maintaining compliance with HIPAA guidelines. Proficient in utilizing Microsoft Suite and soft phone systems to enhance communication and operational efficiency.

Highest-signal resume keywords

Medical Billing ExperienceInsurance VerificationBilingual (English & Spanish)Microsoft Suite ProficiencyExceptional Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingInsurance VerificationData EntryTyping Speed (30wpm+)Prior AuthorizationsAppeals SupportBenefit InvestigationQuality Standards AdherenceHIPAA ComplianceCopay Assistance Programs

Soft Skills

ProfessionalismCustomer ServiceTeam CollaborationFollow ThroughCommunication

Tools & Technologies

Microsoft TeamsMicrosoft WordMicrosoft ExcelMicrosoft OutlookWebExMitelShoretel

Industry Keywords

Pharmacy ServicesKPI StandardsVirtual Team EnvironmentEducational OpportunitiesMedical Office Experience

About the role

Key responsibilities & impact

Perform outbound calls to obtain appropriate information and document accurately
Responsible for answering in-bound calls and assisting customers with pharmacy related services
Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service
Contact insurance companies for benefit investigation and coverage eligibility
Provide prior authorizations and appeals support
Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs
Update job knowledge by participating in educational opportunities and training activities
Work efficiently both individually and within a team to accomplish required tasks
Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI’s
Report ADE’s according to program policy and guidelines
Adhere to all HIPAA guidelines

Requirements

What you’ll need

High School Diploma or equivalent
Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience
Bilingual (English & Spanish)
Previous data entry experience (minimum three months) and ability to type 30wpm+
Must be computer savvy, to include navigating multiple computer tabs, monitors, and applications
Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (WebEx, Mitel, Shoretel, etc.)
Exceptional communication skills, both written and verbal
Able to work in a virtual team environment by being available and responsive during working hours
Excellent follow through

Benefits

Comp & perks

Health insurance
Professional development opportunities
Paid time off