Contact Center Agent

State of Florida

Contact Center Agent assisting taxpayers with departmental inquiries and billing issues in English and Spanish at the Florida Department of Revenue.

Posted 7/24/2026full-timeTallahassee • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $39,960 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while effectively communicating in both English and Spanish. Proficient in administrative tasks, account resolution, and maintaining accurate records for taxpayer inquiries.

Highest-signal resume keywords

Bilingual CommunicationCustomer Service ExperienceAdministrative ExperienceAccount ResolutionRecord Examination

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Effective Communication

Industry Keywords

Taxpayer AssistanceDepartmental BillingDelinquenciesE-ServicesFiling ObligationsDepartmental Rules

About the role

Key responsibilities & impact

Aid taxpayers via telephone and written correspondence in Spanish and English concerning departmental billings and delinquencies
Take appropriate actions to resolve accounts
Examine and update departmental or taxpayer records
Assist taxpayers with inquiries regarding registration, e-services, filing obligations, and departmental rules

Requirements

What you’ll need

Administrative, secretarial, clerical, or financial experience
Customer service experience
Ability to communicate effectively in English and Spanish

Benefits

Comp & perks

Health insurance
Life insurance
Tuition waivers
Paid sick and personal leave
10 paid holidays annually
Retirement savings
Vision and dental insurance