Call Center Supervisor

IonTuition

Manager overseeing daily operations and team performance in customer service at IonTuition. Responsible for compliance, training, and management of associates.

Posted 7/22/2026full-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing teams, ensuring compliance with industry regulations, and achieving performance goals. Proficient in operational training and performance evaluation to enhance team productivity and quality of work.

Highest-signal resume keywords

Team ManagementPerformance EvaluationOperational TrainingRegulatory ComplianceMicrosoft Applications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Team ManagementPerformance EvaluationOperational TrainingRegulatory ComplianceKPI MonitoringProblem ResolutionInterviewingQuality AssuranceClient Service Level AgreementsWork Allocation

Soft Skills

CoachingMentoringConstructive FeedbackCommunication

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Statement of Work StandardsFederal LawsState LawsPerformance Goals

About the role

Key responsibilities & impact

Manage a team of Associates to include selection, work allocation, training, coaching and mentoring, problem resolution, performance evaluations, and corrective actions
Manage daily operations of assigned clients and/or business segments
Ensure that teams attain their monthly production goals
Monitor, audit, and report key performance indicators (KPIs) and performance goals of subordinate staff to Senior Management
Assist with the interviewing and selection of prospective candidates
Mentor team members with regard to their quality of work and call/queue management
Provide team members with constructive feedback on a regular basis; conduct 90-day and annual performance reviews
Perform switch/complaint calls as needed
Conduct operational training of new hires
Achieve all Client Service Level Agreements of assigned clients and/or business segments
Ensure teams strive to maintain compliance with all federal and state laws
Maintain expert knowledge of Statement of Work standards and all laws and regulations governing the industry

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent work experience
At least one year of management experience in a related field
Expert knowledge of all laws and regulations governing the industry highly preferred
Strong knowledge of Microsoft applications including MS Word, Excel, PowerPoint, and Outlook.

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
401(k)
Paid Time Off