Call Center Representative

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

Call Centre Administrator

• Assist in-bound customers with account inquiries or resolving an issue by recommending a TD product or service.
• Deliver exceptional customer service by making it easy, creating value, and delivering trusted advice to our customers.
• Strive to deliver an exceptional customer service experience by offering friendly support through knowledge of TD products, services, and solutions.
• Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
• Consistently reach performance objectives, including customer experience survey results, advice, and quality goals, compliance regulations, and productivity targets.
• Actively participate in ongoing training and coaching support to help continue to grow and develop in the role.

Contact Center Representative II – Everyday Banking, Cantonese, Mandarin

• Create an exceptional customer experience with every client interaction
• Identify customer needs and determine solutions to customer problems
• Offer comprehensive product knowledge and/or guidance as it relates to their respective business area
• Complete a broad range of financial transactions accurately
• Support a positive work environment that promotes service to the business, quality, innovation and teamwork

Bilingual Contact Center Representative

• Responsible for the 3rd line of defence audit coverage for TD Bank Group's first line of defence in NACO, Corporate Functions, HR and 1st line Fraud
• Develop a risk-based Audit Plan for their portfolio
• Provide periodic reporting to governance committees including Audit Committees
• Deliver the plan evenly over the course of the year
• Adhere to audit standards
• Recommend, support & maintain appropriate resources to execute the plan
• Identify all significant control gaps in coverage areas
• Provide clear, comprehensive and timely reporting on significant control matters
• Stay current on evolving regulatory expectations and industry practices
• Maintain strong relationships with clients, regulators and external auditors
• Attract, develop and retain talent and maintain active pipeline for SMEs

Associate Vice President, Audit, Corporate Functions, Fraud

• Consistently deliver an outstanding customer service experience
• Resolve customer inquiries at the first point of contact
• Participate in ongoing training and coaching support
• Work primarily offsite after completing training

Bilingual Contact Center Representative – Canadian Banking, Credit Cards, Fraud Loss Prevention

• Assist in-bound callers with account inquiries
• Resolve issues by providing advice and recommending products
• Deliver legendary customer service by providing tailored solutions
• Participate in ongoing training and coaching support for growth

Contact Center Rep III, Loss Prevention, English & French

• Assist customers via Phone, Email, and/or chat
• Identify and resolve customer issues
• Demonstrate strong customer service and sales skills
• Alert management of issues that require escalation
• Resolve customer complaints and concerns
• Use technology tools to support daily tasks
• Participate in training sessions to stay current
• Educate customers about products to maximize upsell opportunities
• Complete necessary documentation and maintain accurate customer data

Temporary Call Center Universal Agent

• Handle inbound and outbound calls, emails, and chat inquiries related to air travel reservations
• Assist customers with flight bookings, changes, cancellations, and special requests
• Provide accurate fare quotes, travel policies, and itinerary details
• Resolve customer issues with professionalism and empathy
• Maintain up-to-date knowledge of airline policies, promotions, and travel regulations
• Use reservation systems (e.g., Sabre, Amadeus, Galileo) to manage bookings
• Communicate effectively in both English and French to support a diverse customer base
• Meet performance metrics including call quality, booking accuracy, and customer satisfaction

Bilingual Air Reservation Agent, Call Center

• Provide domain-specific solution Engineering for Contact Center and Voice technologies
• Develop solution designs and costing for business and IT initiatives
• Design contact center solutions, particularly self-service, voice authentication and routing technologies
• Collaborate with peers in Architecture and Operations
• Analyze call metrics and performance data
• Troubleshoot routing issues and system performance problems
• Maintain documentation for call flows, routing logic, and system architecture

Software Engineer III – Contact Center Technologies, Amazon Connect

• Provide administrative and clinical operations support to nurses
• Coordinate patient workflows end-to-end, including outreach, scheduling, and ongoing care support
• Review, interpret and appropriately triage incoming clinical and administrative information
• Conduct outbound patient outreach for education and care coordination
• Track nursing support requests and associated documentation
• Support clinical teams by preparing patient information into preset templates
• Manage and maintain accurate patient records within electronic medical records (EMR)
• Compile, validate and maintain reports related to patient and clinic activity
• Identify gaps or inefficiencies in administrative and clinical workflows
• Coordinate internal clinical operations, including scheduling support and case tracking
• Perform customer care duties, providing support during designated coverage periods
• Respond to inbound calls and messages, ensuring high-quality support experience
• Document all interactions accurately and maintain clear support records

Call Center Representative jobs in Canada

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