Call Centre Administrator

dentalcorp

Call Centre Administrator providing patient care and administrative support in dental practice. Welcome patients, optimize scheduling, and manage records in a supportive team environment.

Posted 7/23/2026full-timeAurora • 🇨🇦 CanadaJunior💰 CA$21 - CA$25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient management, appointment scheduling, and billing processes within a dental administration context. Proficient in maintaining accurate patient records and delivering exceptional customer service.

Highest-signal resume keywords

Dental Administration ExperienceCustomer Service SkillsAppointment SchedulingDental Software ProficiencyPatient Billing

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Record ManagementAppointment OptimizationInsurance Claims ProcessingReferral Letter ManagementPayment Processing

Soft Skills

Excellent CommunicationPositive AttitudeProblem Solving

Tools & Technologies

Dental Software Programs

Industry Keywords

Dental AdministrationPatient CareClinical Background

About the role

Key responsibilities & impact

Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

Requirements

What you’ll need

Minimum 1 year of Dental Administration experience preferred
Excellent customer service skills
Minimum 2 years of experience in a customer service or reception role/dental administrator preferred
Experience with dental software programs is an asset
Clinical background is considered an asset

Benefits

Comp & perks

Competitive pay with annual reviews
RRSP matching to grow your future
Comprehensive total-rewards package
Gym discounts
Insurance savings
Entertainment deals
Access to our Employee and Family Assistance Program