dentalcorp

Call Center Representative

• Welcome and assist patients upon arrival, creating a warm and positive first impression
• Optimize the daily appointment schedule to ensure full utilization with minimal gaps
• Effectively manage the recall system and maintain accurate, up-to-date patient records
• Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
• Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
• Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
• Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner

Call Centre Administrator

General

• Serve as the main point of contact for patients, explaining treatment plans, procedures, costs, and financing options
• Support treatment planning by coordinating appointments and follow-ups with the dental team
• Present treatment costs, collect payments, process insurance claims, and assist with payment plans
• Build strong patient relationships to encourage treatment acceptance, retention, and follow-up care
• Maintain accurate patient records and ensure smooth scheduling to optimize chair time
• Collaborate with clinical and administrative staff to deliver seamless, high-quality care
• Uphold privacy, ethical, and regulatory standards in all patient interactions

Treatment Coordinator

Manager

• Lead, coach, and develop a team of Clinic Managers and Office Managers
• Set clear performance expectations aligned to objectives and key results (OKRs)
• Build leadership capability and succession strength across the region
• Foster a culture of accountability and collaboration by bringing “Brilliant Together” to life across clinics and the Support Centre
• Promote a patient-centered culture that delivers consistent, high-quality care
• Partner with Lead Dentists and clinical leaders to support clinical excellence initiatives
• Ensure efficient appointment planning, coordination, and flow to deliver exceptional experiences
• Drive performance in patient engagement, hygiene production, pricing strategy, and workforce management
• Own regional financial performance (P&L)
• Ensure Clinic Managers effectively oversee day-to-day administrative functions

Regional Manager

People Operations

• Partner closely with regional leaders to understand business priorities
• Act as a trusted advisor to leaders on people matters
• Leverage workforce data, trends, and insights
• Support and influence key People initiatives across the region
• Coach and develop leaders to strengthen leadership capability
• Provide guidance on employee relations matters
• Drive the successful implementation of People programs
• Collaborate cross-functionally with Centres of Excellence

People Business Partner

Administrative Assistant

• Greet and assist patients as they arrive; ensure a lasting positive impression for them
• Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
• Effectively manage recall system and accurately maintain patient database
• Manage patient calls and inquiries about appointments, confirmations, amendments and cancellations
• Process referral letters and other patient correspondence upon receipt from provider; manage and file all patient records and charts