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Medical Office Assistant – Call Centre Representative
Orpyx®Medical Office Assistant providing administrative and clinical operations support to nursing teams at Orpyx. Coordinating patient workflows and delivering exceptional customer care for diabetes management.
About the role
Key responsibilities & impact- Provide administrative and clinical operations support to nurses
- Coordinate patient workflows end-to-end, including outreach, scheduling, and ongoing care support
- Review, interpret and appropriately triage incoming clinical and administrative information
- Conduct outbound patient outreach for education and care coordination
- Track nursing support requests and associated documentation
- Support clinical teams by preparing patient information into preset templates
- Manage and maintain accurate patient records within electronic medical records (EMR)
- Compile, validate and maintain reports related to patient and clinic activity
- Identify gaps or inefficiencies in administrative and clinical workflows
- Coordinate internal clinical operations, including scheduling support and case tracking
- Perform customer care duties, providing support during designated coverage periods
- Respond to inbound calls and messages, ensuring high-quality support experience
- Document all interactions accurately and maintain clear support records
Requirements
What you’ll need- Medical Office Assistant certificate or diploma or equivalent training and experience is required
- At least 1 year of experience in a medical office, healthcare setting, or administrative role; 3+ years preferred
- Clear Vulnerable Sector Check valid within the year
- Demonstrated proficiency with Microsoft applications, specifically PowerPoint, Excel, Word and SharePoint
- Strong data entry and documentation skills
- Excellent communication and interpersonal skills
- Ability to maintain confidentiality of sensitive patient information
- Understanding of HIPAA regulations is an asset
- Training in medical terminology, Electronic Medical Records (EMR/EHR) systems and medical billing and insurance processes is an asset
- Experience conducting patient outreach and follow-up (phone/email) in a healthcare or clinical setting
- Highly organized with the ability to manage multiple priorities, track ongoing tasks, and follow through on complex workflows
- Comfortable working in a fast-paced, evolving environment with cross-functional collaboration
Benefits
Comp & perks- Competitive salary
- Comprehensive benefits package
- Medical insurance
- Dental insurance
- Health or wellness spending account
- Flexible health benefits
- RRSP matching program
- Employee stock option plans
- 3 weeks’ vacation to start
- Paid flex and health days
- Team events every second Friday
- Annual in-person events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrydocumentationmedical terminologyElectronic Medical Records (EMR)medical billinginsurance processespatient outreachcare coordinationworkflow managementreport compilation
Soft Skills
communicationinterpersonal skillsorganizational skillsconfidentialitycustomer careproblem-solvingattention to detailmultitaskingadaptabilitycollaboration
Certifications
Medical Office Assistant certificateVulnerable Sector Check