FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Medical Office Assistant – Call Centre Representative
Orpyx®Medical Office Assistant providing administrative and clinical operations support to nursing teams at Orpyx. Coordinating patient workflows and delivering exceptional customer care for diabetes management.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
data entrydocumentationmedical terminologyElectronic Medical Records (EMR)medical billinginsurance processespatient outreachcare coordinationworkflow managementreport compilation
Soft Skills
communicationinterpersonal skillsorganizational skillsconfidentialitycustomer careproblem-solvingattention to detailmultitaskingadaptabilitycollaboration
Tools & Technologies
Microsoft PowerPointMicrosoft ExcelMicrosoft WordMicrosoft SharePointelectronic medical records (EMR)clinical operations softwarescheduling systemscase tracking systemspatient management systemsreporting tools
Certifications & Qualifications
Medical Office Assistant certificateVulnerable Sector Check
Industry Keywords
healthcareclinical operationspatient workflowsHIPAA regulationsadministrative supportpatient recordsclinical settinghealthcare settingpatient careadministrative role
About the role
Key responsibilities & impact- Provide administrative and clinical operations support to nurses
- Coordinate patient workflows end-to-end, including outreach, scheduling, and ongoing care support
- Review, interpret and appropriately triage incoming clinical and administrative information
- Conduct outbound patient outreach for education and care coordination
- Track nursing support requests and associated documentation
- Support clinical teams by preparing patient information into preset templates
- Manage and maintain accurate patient records within electronic medical records (EMR)
- Compile, validate and maintain reports related to patient and clinic activity
- Identify gaps or inefficiencies in administrative and clinical workflows
- Coordinate internal clinical operations, including scheduling support and case tracking
- Perform customer care duties, providing support during designated coverage periods
- Respond to inbound calls and messages, ensuring high-quality support experience
- Document all interactions accurately and maintain clear support records
Requirements
What you’ll need- Medical Office Assistant certificate or diploma or equivalent training and experience is required
- At least 1 year of experience in a medical office, healthcare setting, or administrative role; 3+ years preferred
- Clear Vulnerable Sector Check valid within the year
- Demonstrated proficiency with Microsoft applications, specifically PowerPoint, Excel, Word and SharePoint
- Strong data entry and documentation skills
- Excellent communication and interpersonal skills
- Ability to maintain confidentiality of sensitive patient information
- Understanding of HIPAA regulations is an asset
- Training in medical terminology, Electronic Medical Records (EMR/EHR) systems and medical billing and insurance processes is an asset
- Experience conducting patient outreach and follow-up (phone/email) in a healthcare or clinical setting
- Highly organized with the ability to manage multiple priorities, track ongoing tasks, and follow through on complex workflows
- Comfortable working in a fast-paced, evolving environment with cross-functional collaboration
Benefits
Comp & perks- Competitive salary
- Comprehensive benefits package
- Medical insurance
- Dental insurance
- Health or wellness spending account
- Flexible health benefits
- RRSP matching program
- Employee stock option plans
- 3 weeks’ vacation to start
- Paid flex and health days
- Team events every second Friday
- Annual in-person events