Orpyx®

Call Center Representative

• Provide administrative and clinical operations support to nurses
• Coordinate patient workflows end-to-end, including outreach, scheduling, and ongoing care support
• Review, interpret and appropriately triage incoming clinical and administrative information
• Conduct outbound patient outreach for education and care coordination
• Track nursing support requests and associated documentation
• Support clinical teams by preparing patient information into preset templates
• Manage and maintain accurate patient records within electronic medical records (EMR)
• Compile, validate and maintain reports related to patient and clinic activity
• Identify gaps or inefficiencies in administrative and clinical workflows
• Coordinate internal clinical operations, including scheduling support and case tracking
• Perform customer care duties, providing support during designated coverage periods
• Respond to inbound calls and messages, ensuring high-quality support experience
• Document all interactions accurately and maintain clear support records

Medical Office Assistant – Call Centre Representative

Procurement

• Manage the end-to-end purchasing process
• Build strong supplier relationships
• Serve as the main point of contact for order inquiries
• Create, process, and manage purchase orders (POs)
• Monitor order status and proactively follow up with vendors to ensure on-time delivery
• Maintain strong relationships with suppliers
• Review inventory levels and demand signals within the MRP/ERP system
• Analyze inventory requirements to prevent stockouts or excess inventory
• Monitor office supply inventory and proactively replenish supplies
• Perform regular inventory counts and support cycle counting processes
• Prepare and kit electronic components for shipment to contract manufacturers
• Coordinate with internal teams to align purchasing and production needs
• Assist in vendor selection and evaluation in accordance with QMS requirements
• Support supplier performance monitoring
• Resolve discrepancies related to pricing, quantities, or deliveries
• Maintain accurate purchasing records and vendor data
• Assist in sourcing new suppliers and obtaining quotes
• Ensure compliance with company procurement policies

Medical Office Assistant – Call Centre Representative

Purchasing Specialist