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Contact Center Rep III, Loss Prevention, English & French
TDContact Center Representative assisting customers at TD with account inquiries and issue resolution. Providing trusted support while delivering legendary customer service in a hybrid role.
About the role
Key responsibilities & impact- Assist in-bound callers with account inquiries
- Resolve issues by providing advice and recommending products
- Deliver legendary customer service by providing tailored solutions
- Participate in ongoing training and coaching support for growth
Requirements
What you’ll need- High School Diploma or equivalent
- Exceptional communication and listening skills
- Ability to de-escalate in stressful environments with empathy
- Ability to multitask and navigate through computer systems
- Digital literacy across a range of devices
- Flexibility and a positive attitude when responding to challenging situations
- Integrity in managing sensitive customer information
Benefits
Comp & perks- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
digital literacy
Soft Skills
communication skillslistening skillsempathymultitaskingflexibilitypositive attitudeintegrity
Certifications
High School Diploma