Contact Center Representative II – Everyday Banking, Cantonese, Mandarin

Contact Center Representative assisting customers with inquiries about TD banking products and services. Delivering exceptional customer service and resolving issues efficiently in a remote work environment.

Posted 7/13/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$45,700 - CA$61,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills by effectively resolving inquiries and providing trusted advice on TD products and services. Proficient in multitasking and navigating digital platforms while maintaining compliance with regulatory guidelines.

Highest-signal resume keywords

Customer Service ExcellenceFluency in English and Cantonese or MandarinDigital LiteracyRegulatory ComplianceExceptional Listening Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Inquiry ResolutionProduct KnowledgePerformance Metrics AchievementMultitaskingComputer System Navigation

Soft Skills

EmpathyFlexibilityResiliencyPositive AttitudeTeam Collaboration

Tools & Technologies

SmartphonesTabletsLaptopsHeadsets

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer ExperienceCompliance RegulationsSales PracticesCoaching Support

About the role

Key responsibilities & impact

Assist in-bound customers with account inquiries or resolving an issue by recommending a TD product or service.
Deliver exceptional customer service by making it easy, creating value, and delivering trusted advice to our customers.
Strive to deliver an exceptional customer service experience by offering friendly support through knowledge of TD products, services, and solutions.
Resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns.
Consistently reach performance objectives, including customer experience survey results, advice, and quality goals, compliance regulations, and productivity targets.
Actively participate in ongoing training and coaching support to help continue to grow and develop in the role.

Requirements

What you’ll need

High School Diploma or equivalent
Fluent in English and Cantonese or Mandarin.
Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns.
Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
Flexibility, resiliency, and a positive attitude when responding to challenging situations.
Ability to work both independently and as part of a team.
Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.

Benefits

Comp & perks

Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development and recognition programs