Bilingual Air Reservation Agent, Call Center

TravelBrands

Customer-focused Bilingual Air Reservation Agent for HIS Canada Travel Inc. Assisting clients with travel bookings and inquiries in English and French.

Posted 6/5/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSenior💰 CA$41,000 - CA$43,000 per yearWebsite

About the role

Key responsibilities & impact

Handle inbound and outbound calls, emails, and chat inquiries related to air travel reservations
Assist customers with flight bookings, changes, cancellations, and special requests
Provide accurate fare quotes, travel policies, and itinerary details
Resolve customer issues with professionalism and empathy
Maintain up-to-date knowledge of airline policies, promotions, and travel regulations
Use reservation systems (e.g., Sabre, Amadeus, Galileo) to manage bookings
Communicate effectively in both English and French to support a diverse customer base
Meet performance metrics including call quality, booking accuracy, and customer satisfaction

Requirements

What you’ll need

Knowledgeable in airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides, books, and industry contacts
Exceptional communication skills: verbal, written, presentation and consultative skills
Experience working on a virtual team
Strong domestic, trans border and international travel knowledge required
The ability to work under pressure and effectively multi-task while maintaining professional rapport with customers is essential
Necessary decisive and successful problem-solving skills
Detail-oriented and high-level of accuracy
Sabre experience required, AMADEUS an asset
Bilingual: English and French fluency

Benefits

Comp & perks

2 weeks’ vacation
Medical and dental benefits
9 additional paid days: 1 birthday day, 5 sick days, 2 personal days, and 1 volunteer day
Employer RRSP contribution program
Awesome travel benefits for you, your friends and family
Employee Assistance Program for you and your family members

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

reservation systemsSabreAmadeusGalileoflight bookingsfare quotestravel policiesitinerary detailsproblem-solvingmulti-tasking

Soft Skills

communication skillsprofessionalismempathydetail-orientedaccuracyconsultative skillspresentation skillsverbal skillswritten skillsability to work under pressure